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호텔 종업원 특성에 따른 제안된 직원가치(Employee Value Proposition)요인의 차이분석 - 서울지역 특급호텔을 중심으로 -
권나경,강규선 한국호텔관광학회 2013 호텔관광연구 Vol.15 No.3
The study aimed to explore Employee Value Proposition in hotel industry and find the relation between EVP and career satisfaction. Also, this study identified the differences in EVP by employee's characteristic (management style, level of hotel, years of working experience, working department, position, gender). The results of factor analysis of EVP results in four underlying dimension, Among those factors, 'promotion satisfaction' 'time flexibility efficiently' and 'job rotation efficiency’ are significant independent variable to career satisfaction in hotel industry. Furthermore, there is a significant difference in EVP by management style, management style, level of hotel, years of working experience, working department, position.
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호텔브랜드자산이 브랜드연상을 통하여 비재무적 경영성과에 미치는 영향
권나경 한국호텔관광학회 2015 호텔관광연구 Vol.17 No.5
The purpose of this study is to examine the effect of Brand equity on Non-Financial performance through Brand association. A total of 303 guests who visit hotels last April to June participated in this study and collected data were analyzed using SPSS 22.0. As a results of the study, perceived quality, brand differentiation, and brand loyalty did positively influence ‘uniqueness’ of brand association. However, perceived quality and brand differentiation only affect ‘affinity’ of brand association, which partially supported for hypothesis 2. In addition, ‘unique’ and ‘affinity’ of brand association are significant predictors of Non-Financial performance.
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조직공정성이 심리적 계약에 미치는 영향 -서울지역 특급호텔을 중심으로-
권나경,이상재,김혜린 한국호텔관광학회 2014 호텔관광연구 Vol.16 No.4
The purpose of this study is to investigate the relationship between the organizational justice and psychological contract of hotel employee. The study examines the interrelationships between five main constructs: procedural justice, interactional justice, distributive justice, relational contract, and transactional contract. Using 260 samples drawn from the upscale hotels in Seoul, South Korea, the research model investigates six hypotheses using a structural equation modeling approach(SEM). The results show that five hypotheses(H1,H2,H4,H5, and H6) are supported and one hypothesis(H3) is rejected. Specifically, the procedural and distributive justice have significant influences ontransactional and rational contract, respectively. However, interaction justice positively influences rational contract, but does not affect transactional contract. Theoretical and managerial implications are suggested.
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권나경,양난주 한국노인복지학회 2017 노인복지연구 Vol.72 No.3
This study investigates conflicts between the elderly and care workers in long-term care. Applying a qualitative research method, 17 people who are 9 care workers and 8 elderly home care service users were interviewed. The collected data were analyzed according to the directed content analysis method among the qualitative content methods. The definition and types of relationship conflicts and task-focused conflicts were applied from the study of Jehn(1995, 1997, 2003). The result of the study suggests that it is necessary to increase the management responsibility of home care service agencies and social workers as a way to reduce conflicts between elderly users and care workers and to improve quality of care. 노인장기요양보험제도에 대한 선행연구들은 서비스 질 유지의 중요성과 노인과 요양보호사의 관계가 서비스 질에 중요하다는 점을 지속적으로 제기해왔다. 이에 본 연구는 서비스질에 부정적인 영향을 미치는 요인으로 노인과 요양보호사 간 갈등에 주목하였다. 특히 사적 공간에서 이루어지는 갈등의 양상과 원인을 조사하고자 방문요양서비스를 이용하는 노인, 요양보호사 17명을 심층 인터뷰하였다. 노인과 요양보호사의 진술 자료를 분석하여 노인이용자와 요양보호사가 경험한 갈등의 원인을 발견하고, 지시적 내용 분석 방법을 적용하여갈등원인을 관계갈등과 과업갈등으로 나누어 분석하였다. 연구결과, 노인과 요양보호사의 관계갈등은 자신이 원하는 태도와 방식이 상대방에게서 실현되지 않았을 경우에 발생하였고과업갈등은 노인의 진술에서는 서비스의 질, 요양보호사의 진술에서는 서비스 양과 범위의문제로 집약되었다. 본 연구에서는 노인과 요양보호사의 갈등을 소비자 중심의 시장공급구조 그리고 이해당사자인 노인과 요양보호사가 직면하여 서비스를 결정하는 공급과정의 특성과 연관하여 논의하였다.
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호텔종사원의 사회지능과 개인-조직·개인-직무적합성이 서비스제공행동에 미치는 영향
권나경,서진우 (사)한국관광레저학회 2019 관광레저연구 Vol.31 No.1
The purpose of this study is to specify the effects of ‘social intelligence’ and ‘person-organization fit’ & ‘person-job fit’ on the ‘service provision behavior,’ and provide useful information for hotels to enable efficient human resource management. To this end, this study targeted hotel employees and analyzed 338 valid samples and conducted multiple regression analysis with SPSS 24.0. The study results can be summarized as follows. First, ‘social information processing’ and ‘social awareness‘, ’social skill‘ of ‘social intelligence’ turned out to be an influence on ‘Person-Organization fit & person-job fit’. Second, ‘social information processing’ and ‘social awareness‘, ’social skill‘ of ‘social intelligence’ turned out to be an influence on ‘service provision behavior’. Third, ‘person-organization fit & person-job fit’ turned out to be a significant influence on ‘service provision behavior’.
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UVB에 의해 손상된 마우스 피부에서 Acety Hexapetide-8 앰플의 탄력개선 효과
권나경,조해원,김정희 한국미용학회 2022 한국미용학회지 Vol.28 No.6
Acetyl hexapeptide-8 (AH-8) is a well-known component of anti-aging products. AH-8 appears in a variety of cosmetic products, its skin penetration is sparsely studied and controversially discussed. This study investigated ampoule containing AH-8 as an active ingredient. The elasticity improving effect of 3% AH-8 ampoule was tested in vivo. To test the stability of the formulated ampoules, we performed the centrifugation, cycling and measured viscosity, and pH changes. 6 weeks-old female C3H mice were purchased from Orient Bio, Korea Inc. (Seongnam, Korea). After one week of acclimatization, the mice were randomly assigned to experimental groups (n=4 for each group); Control, UVB irradiation, Vehicle ampoule, and 3% AH-8 ampoule group. Irradiated with UVB to mouse skin, then 3% AH-8 ampoule were applied into irradiated sites for 6 weeks. Changes in the amount of TGF-β1 and collagen were measured using western blot. As a result, it was confirmed that the 3% AH-8 ampoule increased the expression of TGF-β1 and collagen. In summary, we showed that AH-8 ampoule had extremely high capability of improving elasticity when compared to vehicle ampoule containing ginkgo leaf and green tea extracts. This study revealed the efficacy of AH-8 for increasing skin elasticity and anti-aging in terms of a cosmetic active ingredient.
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