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Stephanie Kelly,Laura Graham,Patrick MacDonald,Ryan Goke 한국경영커뮤니케이션학회 2018 Business Communication Research and Practice Vol.1 No.2
Objectives:The purpose of this study was to assess the influence of supervisors’ immediate behaviors and solidarity on subordinates’ loyalty, obedience, and participation (i.e., organizational citizenship behaviors). A model was predicted in which supervisors’ immediate behaviors and solidarity indirectly induced subordinates’ organizational citizenship behaviors through the mediation of perceived immediacy. Methods: Electronic questionnaires were disseminated through social media. A total of 228 participants completed the questionnaire, representing a variety of occupations and supervisor communicative styles. Results: Each unidimensional measurement model was first subjected to a confirmatory factor analysis. The relationships between all variables were tested through Pearson correlations and were found to be both statistically significant and positive. Then, the data were analyzed through structural equation modeling. The data supported a path model in which perceived immediacy mediated supervisors’ solidarity and immediate behaviors as influence of subordinates’ loyalty. The mediation paths, however, were not supported for participation and obedience. Conclusions:It is speculated that mediation was not observed in the obedience and participation paths because not engaging in these two organizational citizenship behaviors can have indirect consequences for subordinates, whereas loyalty is truly altruistic. It was concluded that supervisor solidarity and immediate behaviors can be practiced and refined to enhance the workplace climate, increasing loyalty in subordinates.