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- 저자 : Olfat Ebrahem Gadelrab Atta (검색결과 1 건)
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The Efficacy of Applying the Quality Measure of Health Service on the External Patient Satisfaction
Olfat Ebrahem Gadelrab Atta KINFORMS 2012 Management Review Vol.7 No.2
The research aims at finding the relationship between the variables of the quality of service measure on external client (the patient) satisfaction which are quality of health service, the quality of health care, the quality of the services and measuring the variables of the quality of service which are:reliable, quick response, safety and empathy and facilitations and satisfaction supportive an external client (the patient). And also aims at determining the differences between different curative sections regarding the external client (the patient) satisfaction. The researcher conducted a pilot study with 50 individuals of service recipients which showed shortage in the quality of service provided in health insurance hospitals and a gap between the expectations of external client (the patient) and the recevied service. The research community is the service recipients, (patients), of the different curative sections, in the hospitals . The sample size is(400).The results of the research show that there is an effect of the quality service dimensions on external client (the patient) satisfaction, and there are significant relationships between the quality of services dimensions and the variables of external client (the patient) satisfaction , the study recommends giving proper attention to the efficiency of health service in the hospitals under this study.
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