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RISS 인기검색어
- 검색키워드
- 저자 : Irene Hanna H. Sihombing (검색결과 3 건)
- 무료
- 기관 내 무료
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Irene Hanna H. Sihombing,I Wayan Gede Supartha,Made Subudi,I Gusti Ayu Manuati Dewi People&Global Business Association 2017 Global Business and Finance Review Vol.22 No.3
Organizational commitment is greatly affecting the quality of services provided by a customer oriented organization, particularly for hotels and inns. The satisfaction and loyalty of the customer are derived from superior service quality. The innovative service of the employees’ behavior can be improved by increasing knowledge-sharing among employees. The purpose of this study is to examine the relationship between work motivation and job satisfaction with knowledge-sharing behavior at 4 star hotels in Badung regency, Bali, as well as to predict the role of organizational commitment as mediation in the relationship between work motivation and job satisfaction on knowledge- sharing behavior. This study uses a quantitative approach. The population of the study is 17 four star hotels located in Badung regency of Bali. There are 123 samples taken by applying to the operational employees at the level of the rank and file as the unit for analysis. Structural Equation Model with PLS 2.0 was applied to analyze the data. The result showed that there is a significant relationship between job satisfaction and the organizational commitment. Work motivation has no significant positive relationship toward organizational commitment and knowledge-sharing behavior. The organizational commitment has the full mediation role for the relationship between job satisfaction and knowledge- sharing behavior. The novelty in this study is the examination of the relationship between work motivation and knowledge-sharing behavior and the examination of the role of organizational commitment as mediation. Organizations need to increase employees’ job satisfaction as this will have an impact on improving organizational commitment. Increased organizational commitment is essential to improve employees’ quality of services provided to customers. Improved quality of service, to avoid the failure of service delivery and reduce operational costs, can be improved by developing knowledge-sharing behavior.
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Irene Hanna H,Sihombing People&Global Business Association 2021 Global Business and Finance Review Vol.26 No.1
Purpose: This study explains the effect of academic preparedness, positive attitude, and self-initiative towards satisfaction in students’ industrial training (internship) program. Those three independent variables are dimensions of individual factors variable, while individual factors variable is one of the determinants of training effectiveness. The purpose of the study is to explain the individual factors and the role of perceived importance that mediates the relationship of the respective individual factor to the internship satisfaction. Design/methodology/approach: The research population was the 6th and 8th semester students of Diploma IV Hospitality Administration of Bali Tourism Polytechnic. Students of the Diploma IV Hospitality Administration study program at Bali Tourism Polytechnic performed an internship program twice, with a duration of 6 months respectively. Respondents who returned and filled out the questionnaire correctly were 178 respondents. The hypotheses and the research model were analyzed by using the Structural Equation Model (SEM) with a PLS basis. Findings: The research findings are (1) individual factors bring positive and significant effect towards internship job satisfaction, (2) individual factors have positive and significant effect towards perceived importance, (3) perceived importance has positive and significant effect towards job satisfaction, and (4) perceived importance influenced individual factors in job satisfaction. Research limitations/implications: This study was conducted to improve the individual factors of the hospitality students to enhance their skills in the real working condition. For future related study, it is demanded to investigate the impact of the industrial training for the students’ decision in continuing to pursue their career in the hospitality industry. Originality/value: In general, this research can contribute to empirical literature concerning on the perception of vocational students’ industrial training. Furthermore, this study contributes to Bali Tourism Polytechnic in developing the industrial training program for the students and preparing the vocational students to be ready in the hospitality industry.
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Ni Made Suastini,Ni Nyoman Sukerti,Irene Hanna H,Sihombing,I Gusti Agung Made Wirautama People&Global Business Association 2022 Global Business and Finance Review Vol.27 No.2
Purpose: The focus of the study is to identify the perceptions of the students, the hospitality and tourism organizations, and the tourism polytechnic concerning the internships conducted during the COVID-19 pandemic, as well as their perceptions of virtual internships. Design/methodology/approach: A survey method was used to collect the research data. Respondents comprised students from the six State Tourism Polytechnics (Perguruan Tinggi Negeri Pariwisata-PTNP), hospitality and tourism organizations, and the faculty internship coordinator & officials of each tourism polytechnics. Findings: The findings of the study indicated that the internship variables (student-focused issues, institution-specific issues, and organization-specific issues) were generally regarded as positive by the students, the hospitality and tourism organizations, and the tourism polytechnics. However, they all disagree on the issue of remuneration during the internship. There are seven items on which only PTNP stakeholders disagree, all of which pertain to the virtual internships variable. Research limitations/implications: The objective of the study is to enhance tourism and hospitality higher education internships in the new normal era through collaboration and internship creation aligned with industry demands. The study s respondents were primarily from Politeknik Pariwisata Bali (Bali Tourism Polytechnic), who generally presented a general image of Bali s diminishing tourism, which affected the internship program. Additional research should be conducted with a broader scope to allow for generalization findings. Originality/value: The study is highlighting the internships implementation during the COVID-19 pandemic, as well to explore the possibility if internships are carried out virtually.
KCI
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