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외식업 종사자의 직무스트레스가 이직의도에 미치는 영향 : 조리종사자와 베이커리 종사자를 중심으로
조지연(Cho, Ji-Yeon),유홍빈(YU, Hong-Bin),박은아(Park, Eun-A) 한국관광레저학회 2019 한국관광레저학회 학술발표대회 Vol.2019 No.12
The purpose of this study was to identify the factors of job stress far bakery workers and cooks, to compare and analyze the differences, and to investigate the effect of job stress on turnover intention. A total of 423 questionnaires were used as the final analysis data, and the following conclusions were obtained through statistical tests of T-test and multiple regression analysis using the SPSS 18.0 statistical program. First, there were significant differences among groups in role stress, role overload, role conflict, job autonomy, job importance, and career development. Second, role overload, role conflict, and career development were found to affect turnover intention.