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김홍범(Hong Bumm Kim),이동수(Dong Soo Lee) 한국호텔외식관광경영학회 2013 호텔경영학연구 Vol.22 No.5
Due to the development of IT technology, many firms make sincere efforts to improve the productivity and the profitability and to secure the competitiveness by introducing and utilizing the IT technology in their management and operation. Considering this recent trend, most hotel corporations have introduced and developed the necessary information systems for the hotel management, drawn out useful management information, and utilized the information for their various management activities. Although the IT management for a hotel`s whole tasks is systematized, and the need for setting the operation plan increased, a hotel corporation`s IT maturity and business management`s system do not catch up with the IT advancement speed. In order to solve this problem, IT Governance is proposed as a solution. It is an essential management system that enables hotel corporations to control their information systems and their organizations, to support their business management and operation, and to secure their competitiveness. This study tried to develop the indicators to measure a hotel corporation`s IT governance level and to measure the hotel corporation`s IT maturity level and the field workers` cognition on the IT effectiveness after the introduction of IT system. For the empirical research, a survey was conducted for employees working with the hotel information system, and executives and IT managers in several five-star hotels located in downtown, Seoul. According to the survey data, this research found some important factors. They are in order of IT effectiveness influenced by the information security, the risk management, the IT maintenance, the standardization, the IT operation strategy, the information and organization management. This research drew out the important factors for IT governance from the cognition of workers utilizing the information system in hotel corporations, and suggested some crucial indications for developing and advancing a hotel corporation`s IT environment by suggesting the important factors to draw out the outcome of IT effectiveness.
호텔기업의 구조조정과 직무스트레스 및 직무만족간의 관계에 관한 연구
김홍범(Hong Bumm Kim),문혜영(Hye Young Moon),권영욱(Young Wook Kwon),장호욱(Ho Wook Chang) 한국호텔외식관광경영학회 2004 호텔경영학연구 Vol.13 No.4
The financial crisis occurred in Southern Asian countries puts the Korean hotel industry into a plunge in operating income. To reduce costs and to liberate from the tight profit scale, five-star hotels in Korea stepped on a restructuring process. This paper explores job stress and job performance of employees when downsizing takes place in a hotel. The purpose of this study is to identify downsizing as a stressor that affects role strain and job performance. A convenience sampling of hotel employees was administered and collected 279 responses. It is shown that downsizing has a significant relationship with symptoms of stress and job performance which is also appeared to deteriorate the quality of customer service in hotel industry.
김홍범(Hong Bumm Kim) 한국호텔외식관광경영학회 1999 호텔경영학연구 Vol.8 No.2
Recently, companies are increasingly establishing strategic alliances to shore up or enhance their competitive advantages in the marketplace. Because of the fast-paced and ever-changing business environment, the hotel industry also realizes that hotels should incorporate strategic alliances both to meet their customer`s needs and to achieve cutting-edge competitive advantages. The propose of this study is to examine the characteristics and differences in the existing strategic alliances in hotel industry, and to delineate an effective scheme of establishing the strategic alliance. To achieve these goals, this study employed several research methods, such as reviewing of existing literature, collecting internal/external secondary data relating to the strategic alliances in hotels, and interviewing with hotel marketers and experts of strategic alliances in order to draw a useful conclusion. The survey was conducted to 25 hotel managers who have worked for the hotel marketing for more than 10 years. The results indicate that when a hotel wants to consider a strategic alliance with other hotels, they first should take into consideration the location of prospective partner hotels. Second, they must consider what kind of service quality the partner may provide to their customers. Third, they have to consider the ranks and characteristics of partner hotels. Finally, they may consider how customers recognize and have an image on the prospective partner hotel. It can be suggested that regardless of the difference in size and clout of potential partners, an alliance must help each partner leverage a particular resource or resources to achieve their business goals.
국제환율변동이 호텔 경영성과에 미치는 영향에 관한 연구
김홍범(Hong Bumm Kim),안순례(Soon Ye Ahn) 한국호텔외식관광경영학회 1999 호텔경영학연구 Vol.8 No.1
The purpose of the present study is to investigate the impact of changes in exchange rates on the performance of hotel management. The total sales of 10 super deluxe hotels in Seoul and exchange rates from 1997. 1 to 1998. 8 were taken to accomplish the aim. The findings of this study is that changes in the exchange rates have had impact on the the performance of room division slightly, but other facilities in these hotels.