카지노 종사원의 교육훈련 효과인식에 관한 연구 = (A) STUDY OF THE CASINO EMPLOYEE'S EFFECT RECOGNITION ON THE TRAINING AND EDUCATION

다국어 초록 (Multilingual Abstract)

Today, the customers are being tempted with greater and greater service diversity. To meet at this demand, service providers in the casino industry need to have high quality.
The importance of human resource development is increasingly emphasized in most firms, while they do not have systematic alternative plan for it. Training employees is one of the best ways to improve the quality of workers. The problem is how to train and educate them with low cost and high effectiveness.
The purpose of this study is to review previous works related to human resource development, to check the present conditions of casino industry and to explore the way how to improve the casino employee's effect recognition of training and education in the casino industry.
To accomplish these purposes, 250 employees from 2 casino companies were given questionnaires of which 220 were returned of which 213 were used for empirical analysis.
Frequency, Reliability, Factor, Regression, T-test and Oneway ANOVA by a statistical package, SPSS for Windows (Release 10.0) were used to analyze each variable.
The empirical results can be summarized as follows:
1. The higher degree of recognition for training for understanding organization and members, the higher degree of effect for improving individual ability and efficiency. The higher degree of recognition for training for improving main tasks, the higher degree of effect for improving individual ability and efficiency, firm and employee's efficiency and cooperative relation among employees. And the higher degree of recognition for training for supporting tasks, the higher degree of effect for improving individual ability and efficiency.
2. The better training environment brings the higher degree of recognition for training effect.
3. Firm's exact reflecting the result of training and positive supporting and positive attitude of trainees improve individual ability and efficiency, firm and employee's efficiency and cooperative relation among employees.
4. The effect of cooperative relation among employees for man trainees is higher than woman trainees.
5. The variables such as training for improving main tasks, training for supporting tasks, training environment, firm's reflecting the result of training and supporting and attitude of trainee are closely related with the variables such as improving individual ability and efficiency, improving firm and employee's efficiency and cooperative relation among employees.
6. The variables which most greatly influenced for improving individual ability and efficiency are firm's reflecting the result of training and supporting and attitude of trainee. The variable which most greatly influenced for improving firm and employee's efficiency is firm's reflecting the result of training and supporting. And the variables which most greatly influenced for cooperative relation among employees is the variable of training environment.

목차 (Table of Contents)

• 목차
• 제1장 서론 = 1
• 제1절 문제의 제기 = 1
• 제2절 연구의 목적 = 2
• 제3절 연구의 방법 및 범위 = 2
• 제2장 교육훈련에 대한 이론적 배경 = 4
• 제1절 인적자원개발의 개념 = 4
• 1. 인적자원개발 = 4
• 2. 인적자원개발의 목적 = 8
• 3. 인적자원개발의 최근 추세 = 11
• 제2절 교육훈련의 개념 = 16
• 1. 교육훈련의 개념 = 16
• 2. 교육훈련의 의의 = 18
• 3. 교육훈련의 설계 = 21
• 4. 교육훈련의 방법과 평가 = 32
• 제3절 카지노 종사원 교육훈련 = 40
• 1. 카지노 종사원의 유형과 역할 = 40
• 2. 카지노업의 교육훈련 현황 = 45
• 3. 외국의 카지노 종사원 교육사례 = 51
• 4. 선행연구 = 59
• 제3장 카지노 종사원의 교육훈련 효과인식에 관한 분석 = 65
• 제1절 조사의 개요 = 65
• 1. 표본 = 65
• 2. 설문의 구성 = 65
• 3. 분석방법 = 65
• 제2절 가설의 설정 = 66
• 1. 연구모형 = 66
• 2. 가설 설정 = 67
• 3. 조작적 정의 = 69
• 제3절 가설의 검증 = 72
• 1. 자료의 특성 = 72
• 2. 분석도구의 신뢰성 및 타당성 = 73
• 3. 가설의 검증 = 78
• 제4장 분석결과에 따른 교육훈련 인식향상 방향 = 91
• 제1절 실증분석의 요약 = 91
• 제2절 교육훈련에 대한 인식향상 방안 = 94
• 1. 교육훈련방법 = 94
• 2. 교육결과의 반영 = 95
• 3. 훈련참여자의 태도 = 95
• 4. 교육훈련의 내용 = 96
• 제5장 결론 = 97
• 참고문헌 = 99
• 1. 국내문헌 = 99
• 2. 외국문헌 = 100
• ABSTRACT = 103
• 설문지 = 106