사회복지 전담공무원의 직무스트레스가 직무만족에 미치는 영향에 관한 연구 = Study about an influence of their job stress to satisfaction who are the social welfare civil servant in charge

다국어 초록 (Multilingual Abstract)

At this time, the part of social welfare is enlarging after IMF, accordingly, the service and responsibility of the social welfare civil servant in charge are extending. A meaning of this study is try to find a plan to reconsider the satisfaction degree of their job by examining factors to affect of their job stress and satisfaction in personal and organization aspect.
The purpose of this study is to make an alternative proposal to decrease their job stress, and increase their job satisfaction degree. By measuring their job stress who work in down-block office, practical field of social welfare, and analyzing factors of their job stress.
The substance of this study is as follow.
Chapter1 a synopsis. Chapter2 a study precedent of their job stress and satisfaction and examination the theoretical background about all their job stress and satisfaction. Chapter3 observe the introduction background and the actual condition of the social welfare civil servant in charge system. Chapter4 build research's an analysis rule and a hypothesis for the demonstration study. Chapter5 analyze the investigation findings, as the central point of this study, about their job stress and satisfaction degree from the survey. Chapter6 a conclusion and suggestion
The subject of this study is 233 persons, to know the fact and the level of their job stress and their job satisfaction, among the 395 social welfare civil servant in charge who stationed in kyung-book on June, 2001.
The term of this investigation took 19 from November 11 to 30, 2001.
Recovery percentage of the survey sheet is 92%, distributed total 232 sheet and recovered 213 sheet. Among the recovered the survey sheet, the actual statistical data is 210 sheet, except 3 that short the items mentioned and answer extremely.
Materials analysis is as follows, by using the SPSS WIN 10.0 program.
The first, operated the reliability test to prove the objectivity of answering data that obtain as the result of the survey.
The second, operated the frequency analysis to ascertain their personality of the subject on investigation.
The third, selected prioritizing method to the each independent variable after calculating the mean and the standard deviation to the factor of job stress that presented by respondent.
The fourth, operated the t-test and the ANOVA to verify slight difference the personality into the organization of social welfare civil servant in charge by classifying the group.
The fifth, operated the correlation analysis to examine relation of the each variable that are established by the model of research.
The result of research and investigation about their job satisfaction level by the distinction of sex, the service region and the change of occupation, the distinction of sex and the change of occupation appeared that short difference. But the service region showed big difference. The job mean(m=2.6270) of the social welfare civil servant in charge who worked in a county is higher than the civil servant who worked in a city.
So, the civil servant who worked in a county about the job satisfaction showed highly.
Also, on the ground of technical analysis of this study about their job stress and satisfaction level, the social welfare civil servant feel heavier factors of their job stress are the increase of their job difficulty and complexity(3.97) and unnecessary work except their own job(3.88) than a policy of their superior offices and disorder of the principle(4.16), after enforcing The National Basic Livelihood Security Law.
Correlation of their job satisfaction level about an individual case and the main cause is as follows. The role overload is -0.334, interpersonal relationship -0.327, compensation system -0.464, career development stress -0.392, trouble among their post -0.260, the work -0.561. The closest correlation with their job satisfaction among the factors of their job stress is the work of the national basic livelihood security. And the next is compensation system.
I will suggest 5 ways for the police development, based on the above result of research and investigation. And it will help to decrease of their job stress and promote the utility factor and increase of their job satisfaction.
The first, demand early security about their official authority and salary. they are degraded when they will be regular government service.
The second, expand manpower of the social welfare in charge.
The third, compose the specialization about the welfare administration service.
The fourth, develop the special welfare administration service, and reinforce the repair's education.
The fifth, change the title of allowances about for the public and ability.

목차 (Table of Contents)

• I. 서론 = 1
• 1. 연구목적 = 1
• 2. 연구방법 = 3
• 3. 연구의 제한점 = 4
• II. 직무스트레스 및 직무만족에 관한 이론적 배경 = 6
• 1. 직무스트레스의 개념 및 요인과 대처유형 = 6
• 1) 직무 스트레스의 개념 = 6
• 2) 직무스트레스 요인 = 9
• 3) 직무스트레스 대처유형 = 15
• 4) 직무스트레스 결과 = 18
• 2. 직무만족의 개념과 결정요인 = 21
• 1) 직무만족의 의의와 개념 = 21
• 2) 직무만족 결정요인에 관한 주요 이론 = 26
• 3) 직무만족의 결정요인 = 29
• 3. 직무스트레스와 직무만족의 상관관계 = 32
• 1) 직무만족의 정의 = 32
• 2) 직무스트레스와 직무만족 = 33
• 4. 직무스트레스와 직무만족에 대한 선행연구 = 34
• 1) 직무스트레스요인에 대한 선행연구 = 34
• 2) 직무만족에 대한 선행연구 = 39
• III. 사회복지전담공무원제도의 도입배경 및 직무실태 = 43
• 1. 사회복지전담공무원제도의 도입배경 = 43
• 2. 사회복지전담공무원의 직무실태 = 45
• IV. 조사설계 및 방법 = 51
• 1. 조사대상 및 기간 = 51
• 2. 변수의 설정과 정의 = 51
• 3. 설문지 구성 및 척도 = 53
• 4. 연구모형 및 가설 설정 = 55
• 5. 측정도구의 신뢰성 검증 = 57
• V. 조사결과 분석 = 58
• 1. 조사 대상자의 개인별 속성 = 58
• 2. 직무스트레스 수준과 직무만족 정도에 대한 기술적 분석 = 59
• 3. 직무스트레스요인에 대한 우선순위 분석 = 60
• 4. 직무스트레스와 직무만족의 집단별 비교분석 = 62
• 5. 범주화된 직무스트레스 요인별 평균 및 신뢰도 = 67
• 6. 직무스트레스 요인과 직무만족의 상관관계 분석 = 70
• 7. 가설검증 = 73
• VI. 결론 및 제언 = 75
• 1. 연구의 요약 = 75
• 2. 정책적 제언 = 76
• <참고문헌> = 79
• <설문지> = 84