사회복지전담 공무원의 직무만족.조직몰입에 영향을 미치는 요인에 관한 연구 = (A)study of factors affecting job satisfaction and organizational commitment of social workers in the public sector

다국어 초록 (Multilingual Abstract)

This study was carried out to identify how the social worker's professional capacity in social welfare, learning climate, stress coping strategies and health perception relate to Korean public sector social workers' job satisfaction and organizational commitment, to forecast the level of influence these factors have on their job satisfaction and organizational commitment, and to analyze their correlation to work related stress. The main purpose of this study is to provide practicable implications that will improve the quality of life of social workers in the public sector and work environment of public organizations so that they may cope better to the environmental changes, thus contribute to improving public welfare recipients' quality of life.
For this study, the factors that were set as independent variables were capacity as social welfare professional(social worker license level, major in social welfare related field of studies, proportions of professional and general activities in work, perception of professional expertise, learning climate, stress coping strategies(active problem solving and depressing coping style), and health perception.
Samples were collected from social workers belonging to the public sector who are working in Daejeon and Kyounggi Province for three week period from October 15, 2002. The samples that were finally used for analysis were 208 copies in total. The analysis methods mainly used were correlation and regression.
From the analysis, the factor with the biggest influence on work stress was identified as health perception. Besides this factor, capacity as social welfare professional, learning climate, depressing coping style were also found to have meaningful influence on work stress. The factor that contributed the least on work stress was identified as major in social welfare related field of studies.
After regression analysis on job satisfaction, only the perception of professional expertise and learning climate turned out to be statistically meaningful variables among the independent variables adopted for this study. When the levels of influence these two variables have on job satisfaction were compared against one another, it was found that the learning climate has a bigger influence than the perception of professional expertise.
When the regression analysis was carried out for organizational commitment, factors such as major in social welfare related fields of studies, perception of professional expertise, learning climate, depressing coping style were found as meaningful variables. When the levels of influence these factors have on organizational commitment were compared against one another, the factor with the biggest level of influence was identified as perception of professional expertise, followed by learning climate, depressing coping style, and major in social welfare related fields of studies. This shows perception of professional expertise has the biggest influence on organizational commitment.
The implications from the results of this study can be found in the fact that it highlights the importance of public sector social worker's professional expertise in social welfare, learning climate, stress coping strategies, health perception with regard to their job satisfaction and organizational commitment.
Based on the results of this study, the following suggestions are made:
First, it is necessary to differentiate the nature and contents of the work of social workers who belong to the public sector, and to provide education and training that will reinforce their perception of professional expertise.
Second, it is necessary to create a positive learning climate within the public sector social worker's work environment.
Third, it will be necessary to reduce public sector social workers' work stress by identifying their work related stressors and by setting up coping strategies, and to develop programs that will help them adopt stress coping strategies that will enhance their job satisfaction and organizational commitment.
Fourth, the program that will enhance the health conditions of public sector social workers will be required.

목차 (Table of Contents)

• 목차
• 제1장 서론 = 1
• 제1절 연구의 필요성과 목적 = 1
• 제2절 연구의 범위와 방법 = 4
• 제2장 이론적 고찰 = 8
• 제1절 직무만족 = 8
• 1. 직무만족의 개념 = 8
• 2. 직무만족의 이론적 배경 = 12
• 3. 직무만족 영향요인에 관한 선행연구 = 21
• 제2절 조직몰입 = 26
• 1. 조직몰입의 개념 = 26
• 2. 조직몰입의 이론적 배경 = 34
• 3. 조직몰입 영향요인에 관한 선행연구 = 37
• 제3절 직무만족과 조직몰입의 관계 = 39
• 제4절 직무스트레스 = 40
• 1. 직무스트레스의 개념 = 40
• 2. 직무스트레스와 직무만족·조직몰입의 관계 = 42
• 제5절 전문성 = 44
• 제6절 학습풍토 = 46
• 제7절 스트레스 대처전략 = 49
• 제8절 건강인식 = 53
• 제3장 분석모형 및 조사설계 = 56
• 제1절 분석모형 = 56
• 1. 연구문제와 연구가설 = 58
• 제2절 조사설계 = 59
• 1. 조사대상 및 자료수집방법 = 59
• 2. 조사도구의 구성 = 60
• 3. 자료조사방법 = 67
• 제4장 조사결과의 분석 및 논의 = 69
• 제1절 조사대상자의 일반적 특성 = 69
• 제2절 주요 변수의 특성 = 74
• 1. 독립변수의 특성 = 74
• 2. 직무만족, 조직몰입, 직무스트레스의 특성 = 76
• 제3절 변수간 상관관계 분석 = 89
• 1. 독립변수와 직무스트레스의 상관관계 = 89
• 2. 독립변수와 직무만족과의 상관관계 = 90
• 3. 독립변수와 조직몰입과의 상관관계 = 91
• 제4절 변수간 영향력 분석 = 92
• 1. 독립변수가 직무스트레스에 미치는 영향 = 92
• 2. 독립변수가 직무만족에 미치는 영향 = 93
• 3. 독립변수가 조직몰입에 미치는 영향 = 94
• 4. 가설검증 = 95
• 제5절 분석결과의 논의 = 100
• 1. 조사대상자의 일반적 특성에 관한 논의 = 100
• 2. 변수의 특성에 관한 논의 = 101
• 3. 변수간의 관계분석에 관한 논의 = 103
• 제5장 요약 및 결론 = 106
• 제1절 연구결과의 요약 = 106
• 제2절 연구의 제한점과 후속연구를 위한 제언 = 108
• 참고문헌 = 111
• Abstract = 121
• 부록 : 설문지 = 124