社會福祉專擔公務員의 職務環境과 消盡現象에 관한 硏究 = Study on the Working Environments and Burn-out of the Public Social Worker

다국어 초록 (Multilingual Abstract)

As the public social worker plays a role to supply the welfare resource of the nation effectively according to the problem and need of each person, their attitude and action can be the important factor to efficiently establish the solid relationship with person as well as to carry out their works. So, The purpose of this study is public social worker-oriented in the real administration organizations and to help them to carry out effectively their works by grasping their working environments and the degree of burn-out they feel under these environments and by understanding the relationship burn-out and the working environments that are considered as the most forceful factor to cause burn-out. For this study, we sent the questionnaire of 167 public social workers in 118 at Ub, Myun, Dong in Daegu by mail and analyzed the answers based on the collected 86 questionnaires. As for the collected data, we took the frequency analysis, placement variance analysis, Pearson's correlation analysis and multi-recurrence analysis by the SPSS statics program.
The results of this study are shown below: (1) Under the working environments, the work stress has M=3.429 and the work satisfaction has M=2.956 and is the quantitative excess of the works is the most forceful cause of the work stress while the relationship with the colleagues has the most effect on the work satisfaction; (2) Burn-out has shown as follows; affective exhaustion (M=3.791), impersonal attitude(M=2.939) and personal satisfaction (M=3.321), and the affective exhaustion has the most effect on the burn-out of the work; (3) After checking the general characteristics of the participants of this survey, we confirm only the following three factors have a meaningful effect on burn-out of the work; their age, marriage and major; (4) After checking the correlation of the characteristics of the working environments and burn-out of the work, we confirm that the poor working environments caused high work stress and the lower work satisfaction has an effect on the higher burn-out; and (5) After checking the relationship of each working environment and burn-out, we confirm the affective burn-out was effected by quantitative excess of the works and challenge, and the impersonal attitude was effected by qualitative excess of the works, role conflict, and the personal satisfaction was effected by acknowledgement from others, autonomy, role ambiguity and working condition.
So, based on the results of this survey, we suggest the methods to increase work efficiency of the public social worker as below: (1)Considering that burn-out was most effected by excessive works, the implementation of the manpower is the most important in the field; (2)For the efficient management of manpower, there must be systematic support and management to let them have speciality by giving the education opportunities and proper supervision to help them to develop competence of the work; and (3)There must be some actions to raise the morale such as by improving the promotion system and by increasing the salary.

목차 (Table of Contents)

• 목차
• Abstract
• I. 서론 = 1
• 1. 문제제기 = 1
• 2. 연구의 목적 = 4
• 3. 연구의 방법 및 제한점 = 5
• II. 이론적 배경 = 7
• 1. 사회복지전담공무원의 직무 = 7
• 2. 소진(Burnout)에 관한 연구 = 11
• 3. 직무환경과 소진의 관계 = 18
• III. 연구방법 = 31
• 1. 연구분석모형 = 31
• 2. 조사대상 및 자료수집 = 32
• 3. 조사도구 = 33
• 4. 자료분석방법 = 37
• IV. 분석결과 = 38
• 1. 조사대상자의 일반적 특성 = 38
• 2. 조사대상자의 직무환경과 소진현상 = 41
• 3. 소진현상에 영향을 미치는 요인들 = 46
• V. 논의 = 60
• VI. 결론 및 제언 = 64
• 참고문헌 = 68
• <부록>설문지 = 70