개인특성과 직무특성이 조직시민행동에 미치는 영향에 관한 연구 : W 병원을 중심으로 = The Effect of Personal and Job Characteristics on OCB:Mainly on Case of W Hospital

다국어 초록 (Multilingual Abstract)

Willingness to cooperate of employees in an organization is the most essential factor for the organization's development. We can divide employee's behavior style into their task. Thus, we can predict the most efficiency factor whether voluntarily behavior or manager's order.
Researches about organizational citizenship behavior have been focused on employees' role acting, but this study has a reason that is first research about hospital's organizational. This study has been aimed to provide what organizational citizenship behavior in hospital is and what factor of job specific and individual specific give influence to organizational citizenship behavior.
This study organized as followed:
Chapter 1. Involves the purpose and the method of this study
Chapter 2. Introduces the definition and the theories of organizational citizenship behavior
Chapter 3. Proposes method, hypothesis and operational definition Designs measure method of each variable based on theory
Chapter 4. Explains the results and solutions of organizational citizenship behavior
Chapter 5. Summaries the results, recommends the points and researches the conclusion
The result of the study is as the below;
250 people currently serving in three W Hospitals have been selected conveniently and 209 of them are examines by the collected material. The material collection has been conducted from May. 21, 2001 through May. 25, 2001
SPSS PC^+ program has been used as the method of material analysis by the computer and the test has been conduct by Reliability Analysis, Factor Analysis, Correlation Analysis, Frequency Analysis and Multiple Regression Analysis.
The individual characteristic variables is shown significant results in the comparison of the organizational citizenship behavior such as altruism(occupation, job position, age and sex, etc), conscientiousness(occupation and medical care types), sportsmanships (occupation, job position, age and scholarship), courtesy(occupation and work type) and civic venture(occupation, job position, age, married/single, scholarship, tenure and religion). Also, the task significant in the job characteristic is shown significant difference.

목차 (Table of Contents)

• 목차
• ABSTRACT
• I. 서론 = 1
• 제1절 문제제기 및 연구목적 = 1
• 제2절 연구방법 및 논문의 구성 = 4
• II. 이론적 배경 = 5
• 제1절 조직시민행동의 이해 = 5
• 1. 조직시민행동의 개념 = 5
• 2. 조직시민행동의 구성요소 = 7
• 제2절 조직시민행동의 관련변수에 대한 선행연구 = 9
• 1. 조직시민행동에 관한 기본토대 = 9
• 1.1. Barnard = 9
• 1.2. Roethlisberger & Dickson = 9
• 1.3. Katz & kahn = 10
• 2. 조직시민행동에 관한 선행연구들 = 11
• 2.1. 직무만족과 조직시민행동연구 = 11
• 2.2. 조직몰입과 조직시민행동연구 = 12
• 2.3. 공정성과 조직시민행동연구 = 13
• 2.4. 리더십과 조직시민행동연구 = 14
• 2.5. 개인특성과 조직시민행동 = 14
• 2.6. 직무특성과 조직시민행동 = 16
• III. 연구모형 설계 및 가설의 설정 = 21
• 제1절 연구모형 설계 와 변수의 정의 및 측정 = 21
• 1. 연구모형 설계 = 21
• 2. 변수의 정의 및 측정 = 22
• 2.1. 개인특성 = 22
• 2.2. 직무특성 = 23
• 2.3. 조직시민행동 = 24
• 제2절 가설의 설정 = 25
• IV. 실증분석 = 28
• 제1절 자료의 수집 및 분석방법 = 28
• 1.1. 표본의 구성 = 29
• 1.2. 변수의 타당성 및 신뢰성검증 = 33
• 1.3. 인구통계적 특성 실태 현황정리 = 40
• 제2절 가설의 검증 = 52
• V. 결론 = 57
• 제1절 연구의 요약 = 57
• 제2절 연구의 시사점 및 향후 연구과제 = 59
• <참고문헌> = 62
• <설문지> = 66