TQM成功要因과 經營成果 간의 關係에 관한 硏究

다국어 초록 (Multilingual Abstract)

A TQM that started to get more of the corporation's competitive power is one of business techniques been used worldwide. But, most of actual proof researches did not investigate total relationship between TQM's success factors components and dimensions on synthetic side. It only proved part of mutual relations so far and cannot deduce causal relationship between variables connected with TQM success. Therefore, a study of TQM's success factors is necessary in scientific side as well as working-level side.
According to necessity of this research, the main objects of this research are established as the followings:
First, investigate synthetic quality management through literature research about TQM's phenomenon, TQM program, and TQM estimation model etc.
Second, because systematizing TQM success factors through virtue research in formation administration, draw active factors by strategic competition weapon in actuality industry spot and examine closely relation with corporation result
Third, construct measurement model from selected TQM success factors and Business administration resultive factor through literature research, and co-variables models to verify causal relationship between constructs of research model.
Finally, suggest efficient administration way in human resource on administration side that is about TQM as well as formation administration side by constructed co-variable models.
We set six categories of research hypothesis to achieve this research purpose. Analyed result is shown in <figure 1>, summaries is shown as below.
First, as success factors of TQM, leading factors that give significant positive result in quality result are customer's situations, supplier relation, employee's situations. One that gives the highest factor for causal connection is customer's situations.
Second, success of TQM's leading factors that influence the customer satisfaction factor and construed that is all positives' causal connection are employee's situation, manager immersion, and training
Third, customer's situation is only factor that influence in formation result and the factor that effect through direct path among TQM sucess 5 factor.
Fourth, quality result and customer satisfaction, quality result and Formation's result, finally customer satisfaction and formation result are expose that they give significant positive causal relation to each other
◁그림 삽입▷ (원문을 참조하세요)
In addition, results that verify analysis problem that causal relationship is established to verify whether TQM success leading factor that is difference according to the type of business with administration result is as following.
First, in case path coefficient that keep in mind regardless of types of business was proved by route between supplier relation and quality result factor route. Between Education training and customer satisfaction factor, customer's situations and Formation's result ,finally quality result factor are discriminated by influence in formation result factor.
Second, supplier relation, education training, and customer's situations factor were analyzed by significant positive(+) paths with business result that is regardless of business type among 5 TQM sucess factor.
Third, path that difference happens according to the type of business was analyzed that is customer's situations and quality result factor's route, Employee situations and quality result factor, employee's situations and customer satisfaction factor
Here are strategic suggestion points with research result.
First, corporation result is influenced by TQM success factor through direct and indirect path. Quality result and customer satisfaction construct that achievement of mediator situation in causal connection that TQM success factor influences on formation result.
Second, quality management with suppliers who offer the main parts from outside of corporation, thinking from customer's side which seek tried-and-true various production by short lead time, whole employee's participation about quality management and may become important strategy source for quality Competitive Advantages security.
Third, C.E.O.'s interest try to secure Competitive Advantages through quality improvement program and administration activity that execute education training connected with job for each single person's man-power development may become resource that augment customer satisfaction measurement.
Fourth, through TQM practice, keep in mind the real value of corporation, TQM success factor which exert positive effect(+) formation result that must achieve through path directly really was proved customer's situation factor
Fifth, quality result factor analyze that affect directly Formation's result factor as well as customer satisfaction
Sixth, supplier relation, education training, and customer's position factor were construct that independently of types of business, administration result and path of significant positive(+). Establish quality management strategy recognizing enough causal connection between this TQM success factor and administration result, and in case of there is continuous and long-term effort to fulfil this, corporation result may be redoubled. This research has following some limitations as follows.
First, there is restriction in generalization of study finding on limit of collected analyst data.
Second, it does not perfectly exclude respondent's subjectivity collecting by his own recording measure corporation result with quality result, customer satisfaction, and Formation's result
Third, followed analysis crossing that compares different formation unit at scheduled visual point in this research. But, may speak that thing which use of time series data than data crossing that grasp TQM's result is more desirable.

목차 (Table of Contents)

• 목차
• 제1장 서론 = 1
• 제1절 연구목적 = 1
• 제2절 연구방법 및 범위 = 3
• 제2장 이론적 배경 = 5
• 제1절 TQM의 일반적 고찰 = 5
• 1. TQM의 개념 = 5
• 2. TQM 프로그램 = 8
• 3. TQM 평가모형 = 15
• 제2절 선행연구 = 21
• 1. TQM성공요인 = 21
• 2. 경영성과 = 29
• 3. TQM실행과 성과 = 35
• 제3장 실증연구의 설계 = 41
• 제1절 연구모형 = 41
• 제2절 가설 및 연구문제 설정 = 43
• 1. 가설 설정 = 43
• 2. 연구문제 설정 = 44
• 제3절 조작적 정의 및 측정 = 44
• 1. 변수의 조작적 정의 = 44
• 2. 측정도구의 구성 = 50
• 제4절 표본설계 및 자료분석방법 = 52
• 1. 표본설계 = 52
• 2. 자료분석방법 = 53
• 제4장 실증분석 = 55
• 제1절 기본분석 = 55
• 1. 표본특성 = 55
• 2. 기술통계량 = 57
• 제2절 측정도구 분석 = 59
• 1. 타당도 = 59
• 2. 신뢰도 = 62
• 제3절 공변량 모형 = 64
• 1. 측정모형 = 64
• 2. 최적모형 = 68
• 제4절 가설 및 연구문제 검증 = 75
• 1. 가설검증 = 75
• 2. 연구문제 검정 = 79
• 제5장 결론 = 82
• 제1절 연구의 요약 = 82
• 제2절 연구의 시사점 = 84
• 제3절 연구의 한계점 및 미래연구방향 = 86
• 참고문헌 = 88
• Abstract = 94
• 설문지 = 99