病院勤務者의 職務滿足에 關한 硏究 : 看護職과 行政職을 中心으로 = An assessment of job satisfaction of hospital employees : In case of nurses and administrative personnel

다국어 초록 (Multilingual Abstract)

The purpose of this study is to examine office satisfaction of hospital employees including nurses and administrative personnel with a relative sense of alienation in the aspect of promoting human resources' efficiency, analyze differences of their satisfaction and factors having the influence of such differences on their satisfaction, and suggest efficient programs of administrating human resources. The questionnaire of three hundred sheets of paper was distributed to hospital employees of nurses and administrative personnel in working professional facilities for medical treatment in Daegu between May 16, 2002 and May 25, 2002, and 257 sheets(the recovery ratio of 85.7) except 11 sheets of paper among the withdrawn questionnaires were analyzed.
According to the questionnaire, office satisfaction of these workers was generally low. Their positive answers(51.7%) about satisfaction of generally working roles there were relatively higher than negative ones, but the negative answers in the specific items except social positions and safety were mostly superior to positive ones. Specially, it was shown that they have considerable complaints about wages, welfare programs, self-realization desires, growth possibility, and participation desires.
Together with them, factors of relative importance influencing office satisfaction were examined through the essay-typed questionnaire. As a result, wages is the most important and the next, sense of office achievement, and welfare programs in order. The fact that wages takes an important role in influencing office satisfaction is true, but we couldn't say that they can take a role as a factor for giving a motive to that satisfaction. It is true that wages can be a precondition for the motive but not a sufficient condition. What is more important is to offer the workers given conditions for satisfying their mental desires. In this respect, the programs for reconsidering hospital workers' office satisfaction in the future are in chapter five of this study, and the problems to be solved in the future are suggested there.

목차 (Table of Contents)

• 목차 = i
• 제1장 서론 = 1
• 제1절 연구의 목적 = 1
• 제2절 연구의 방법 및 구성 = 3
• 제2장 이론적 고찰 = 4
• 제1절 병원조직의 특성과 근무직종 = 4
• 1. 병원조직의 개념 = 4
• 2. 병원조직의 특성 = 5
• 3. 병원조직의 근무직종 = 6
• 1) 진료부분 = 7
• 2) 간호부분 = 7
• 3) 행정관리부분 = 8
• 제2절 직무만족 = 8
• 1. 직무만족의 개념 = 8
• 2. 직무만족의 중요성 = 11
• 3. 직무만족 이론 = 14
• 1) 욕구충족이론 = 15
• 2) 동기·위생이론 = 19
• 3) 기대이론 = 20
• 4) 형평이론 = 22
• 4. 직무만족의 영향요인 = 23
• 제3장 연구의 설계 = 27
• 제1절 연구모형의 정립 = 27
• 제2절 변수의 조작적 정의 = 29
• 1. 일반적 특성 = 29
• 2. 근무직종의 유형 = 29
• 3. 직무내적 변수 = 29
• 4. 직무외적 변수 = 30
• 5. 조직적 변수 = 31
• 제3절 자료수집 및 분석방법 = 31
• 1. 자료수집 = 31
• 2. 설문지 구성 = 32
• 3. 분석방법 = 33
• 제4장 실증분석 = 35
• 제1절 조사대상의 특성 = 35
• 제2절 분석결과 = 37
• 1. 일반적 특성에 따른 직무만족도 = 37
• 1) 성별 직무만족도 = 37
• 2) 연령별 직무만족도 = 37
• 3) 학력별 직무만족도 = 38
• 2. 근무직종과 직무만족요인별 직무만족도 = 39
• 1) 직무내적 변수의 직무만족도 = 39
• 2) 직무외적 변수의 직무만족도 = 41
• 3) 조직적 변수의 직무만족도 = 43
• 3. 직무만족의 영향요인 = 44
• 1) 직무만족도를 결정하는 주요 요인 = 44
• 2) 직장생활 중 가장 보람을 느낄 때 = 45
• 3) 직장생활 중 가장 불쾌 했을 때 = 46
• 제5장 결론 = 48
• 제1절 요약 = 48
• 제2절 연구의 한계 및 향후과제= 52
• 1. 연구의 한계 = 52
• 2. 연구의 향후과제= 52
• 참고문헌 = 54
• 부록 = 57
• 영문초록 = 65