병원 직원들의 知識經營에 대한 認知度 및 準備度에 관한 硏究

다국어 초록 (Multilingual Abstract)

This study purports to investigate the recognition and readiness of hospital employees in the knowledge management. Data were collected from nurses, administrative staff, and technologists working at 9 university hospitals in Seoul and Kyunggi Province through the self-administered questionnaires and analyzed using frequency analysis, t-test, and one-way ANOVA.
The level of readiness of hospital employees in knowledge management were analyzed based on the following 4 dimensions; strategy, process, culture, and technology. The level of readiness in strategy was measured by the recognition of the essential knowledge and the value-sharing of knowledge. With regard to the level of readiness in process, it was measured by the channel of communication, the variety of the connection, and the system of the knowledge management. In case of the level of readiness in culture, it was measured by creativity, trust, cooperation and openness. And the level of readiness in technology was measured by the computing ability and the scope of personal computer utilization.
The results of the study were as follows;
1)Most of the hospital employees seem to understand the concept of knowledge-management and the group of senior staff understand its concept more than the junior staff.. Most employees agree to the introduction of the knowledge management.
2)The main communication channel of hospital employees were telephone, formal and informal meeting, person-to-person contact, memorandum, and E-mail. They need to prepare for the expansion of information technology such as E-mail and Internet in hospital communication channel.
3)There is a need to appoint a chief knowledge officer(CKO) for managing strategically the knowledge in the hospital. And it is desirable to appoint a medical doctor as chief knowledge officer because medical doctors are the opinion leading group in the hospital.
4)The reward system for the creation and sharing of knowledge should be established.
5)The role of top management is very important in creating the culture which induce the creation, retrieval, sharing, reward of knowledge in the hospital. They should respond quickly and favorably to employees' behavior of knowledge management.
6)The efforts for improving the ability of hospital employees especially in information technology should be made urgently.

목차 (Table of Contents)

• I. 序論 = 1
• 1. 연구배경(硏究背景) = 1
• 2. 연구(硏究)의 필요성 및 목적 = 3
• II. 知識經營에 관한 이론적 考察 = 5
• 1. 지식(知識)의 개념(槪念) = 5
• 1) 지식(知識)의 정의(定義) = 5
• 2) 지식(知識)의 분류 = 7
• 3) 지식관리(知識管理) 과정 = 10
• 2. 지식경영(知識經營)의 개념 = 12
• 1) 지식경영(知識經營)의 정의 = 12
• 2) 지식경영(知識經營)의 4R = 14
• 3. 의료계(醫療界)의 지식 경영 전략(戰略) = 15
• 1) 의료기관(醫療機關)에 있어서 지식경영의 필요성 = 15
• 2) 병원의 지식경영(知識經營)의 의의 = 15
• 3) 지식(知識)의 저장(貯藏)과 공유(共有) = 16
• 4) 지식경영(知識經營)의 실천(實踐) - 총체적 고객만족 경영 = 17
• 5) 의료계(醫療界)의 성장조건 = 18
• 6) 의료기관에서의 지식경영(知識經營) 활용의사례 = 20
• III. 硏究 調査方法 = 23
• 1. 자료수집(資料蒐集) = 23
• 2. 응답자 특성(應答者特性) = 23
• 3. 변수(變數)의 개념(槪念)과 설문 도구(設問道具)의 개발(開發) = 25
• IV. 硏究結果 = 30
• 1. 전략 차원(戰略次元)의 지식경영 준비도(知識經營準備度) = 30
• 2. 과정(Process)차원의 지식경영 준비도 = 32
• 3. 문화 차원(文化次元)의 지식경영 준비도 = 39
• 4. 기술 차원(技術次元)의 지식경영 준비도 = 40
• V. 考察 = 43
• 1. 설문조사(設問調査)결과의 시사점 = 43
• 2. 연구(硏究)의 제한(制限)점 및 제언(提言) = 45
• VI. 硏究結果要約 및結論 = 47
• 1. 연구 결과 요약(要約) = 47
• 2. 결론(結論) = 51
• 參考文獻 = 53
• 設問誌 = 56
• 英文草綠 = 63