미용사의 스트레스 결정요인에 관한 연구

다국어 초록 (Multilingual Abstract)

In rapidly changing modern industrial society, the stress becomes an important issue, this study researched about the stress of cosmetologists. Also, it is significant to establish the conception and definition of stress about their task according to diversified approaches that combined with the medicine, psychology, and behavioral science.
The purpose of this study was to offer the basic data to effectively perform their task and to suggest better working environment as it identifies that the correlation between the outcome and level of effectiveness influenced from the determinative factors of stress.
Therefore, it analyzes with a theory study in the process of verification.
In the actual research, 208 sheets of survey were analyzed excluding unfaithful survey after the total 230 sheets of survey paper distributed to cosmetologists working at hair shops in Seoul.
Using the method of frequency, percentage, mean value, and regression analysis, collected data were distributed by SAS according to the purpose of research.
As the significant results of this study are following:
First, the maximum level of stress of cosmetologists was 3.96, and minimum level was 2.89. Average was 3.47. Cosmetologists suffer higher stress than normal people do. The highest field was 'conflict with customer'(3.89), and the lowest one was 'heavy duty'(3.04).
Secondly, the study identified that stress level for duty was increased by determinative factor of stress at the result of analyzing correlation between the determinative factor and stress level for duty. Also, the conflict with customer was the most important factor of stress.
Thirdly, the study showed that outcome of duty was decreased as stress level for duty increased at the result of analyzing correlation between outcome of duty and stress level for duty.
Because beauty shops are included in the service industry for customers, smooth interpersonal relationship significantly influences on the performance of duty.
Because the beauty work is a cooperative work with superiors, colleagues, and subordinates, negative interpersonal relationship unlikely influences on performance of duty under stress.
Stress factors of cosmetologists like unkindness for customers cause customer dissatisfaction due to the characters of their work on direct physical contact to customers.
Therefore, improving working condition and efficiency should be continued to prevent expected problems related working environment in advance.
Cosmetologists suffer a lot of stress in their treatment and reward because they were underestimated at the economic and social status comparing to professionals in other field of work.
Therefore, I stress that it is necessary to improve working environment by eliminating and preventing stress factors existed in working condition although they are recently reevaluated as a professional artist to create high productivity.
As a result, cosmetologists would contribute the significant enlargement of efficiency in the cosmetic industry by improving artistic satisfaction and customer satisfaction.
As expected results of the study,
First, it shows the solution to improve their personal health as the determinative factors of stress were identified.
Secondly, the analysis of the influential factors and working stress as a resource would apply to improve working ability and to prevent stress effectively.
Thirdly, the solution to maximize customer satisfaction and to improve artistic ability could apply to offer healthful working environment.
There are some limitations in this study. The measuring tool used in study of nurse was transformed to use for cosmetologist. Also, it was difficult to measure stress objectively because it is personal experience. There was also no certainty to prove that the answers were faithful.
By the finding of the study, three considerations for working environment of cosmetologist as a professional job are following:
First of all, standard tool to study the stress for work should be developed by continuous study for stress. The measuring tool for the study was transformed from the tool used at the study of nurse. Therefore, specialized measuring tool only for stress of cosmetologist should be developed.
Secondly, the study of stress should be continued with consideration about characters of organization. In-depth study for stress is required because diverse factors of stress could be existed according to the organization and size of beauty shops from small-scale shop to franchised large-scale shop.
Finally, the management programs for stress should be developed. Because it is not possible to eliminate the factors of stress completely, the management programs that convert the stress into dynamic factors to efficiently work should be continued to study.

목차 (Table of Contents)

• 제I장 서론(Introduction) = 1
• 제1절 문제의 제기 = 1
• 제2절 연구의 목적 = 4
• 제3절 연구 방법 및 범위 = 5
• 제4절 연구의 구성 = 6
• 제II장 이론적 배경(Theoretical Framework) = 8
• 제1절 스크레스의 개념과 의의 = 8
• 1. 스트레스의 개념 = 8
• 2. 직무스트레스의 개념 = 11
• 제2절 미용업의 현황과 변화 및 특수성 = 15
• 1. 미용업의 현황과 변화 = 15
• 2. 미용업의 특수성 = 18
• 제3절 미용사의 스트레스 결정 요인 = 20
• 1. 물리적 환경 요인 = 20
• 2. 미용조직 특성 요인 = 22
• 3. 직무 특성 요인 = 25
• 4. 대인 관계 요인 = 27
• 5. 개인 관계 요인 = 28
• 제4절 직무스트레스와 직무성과의 이론적 고찰 = 29
• 제III장 연구의 설계(Research Design) = 34
• 제1절 연구 모형 = 34
• 제2절 연구 가설 = 35
• 제3절 변수의 조작적 정의 = 36
• 1. 독립 변수 = 36
• 2. 종속 변수 = 37
• 3. 조절 변수 = 38
• 제4절 설문지 구성 및 측정 도구 = 38
• 1. 설문지의 구성 및 내용 = 38
• 2. 측정 도구 = 39
• 제IV장 조사부석 및 가설 검증(Empirical Analysis and Hypotheses Test) = 41
• 제1절 표본설계 = 41
• 1. 설문조사 방법 = 41
• 2. 인구통계학적 분포 및 구성비 = 41
• 제2절 타당성 및 신뢰도 분석 = 45
• 제3절 가설 검증 = 46
• 1. 가설1의 검증 및 분석 = 47
• 2. 가설2의 검증 및 분석 = 48
• 3. 가설3의 검증 및 분석 = 50
• 4. 가설4의 검증 및 분석 = 53
• 5. 가설5의 검증 및 분석 = 55
• 6. 가설6의 검증 및 분석 = 57
• 제V장 결론 및 시사점(Conclusions and Implications) = 60
• 제1절 연구결과의 요약 = 60
• 제2절 본 연구의 기여점과 한계 = 61
• 1. 본 연구의 기여점 = 61
• 2. 본 연구의 한계점 = 62
• 제3절 앞으로의 연구 방향 = 62
• 참고문헌 = 64
• ABSTRACT = 70
• 설문지 = 73