조직구성원의 직무만족에 관한 실증적 연구 : 서울 동북부 지역의 사립대학 사무직원을 중심으로

다국어 초록 (Multilingual Abstract)

As domestic universities grow rapidly with new educational techniques and systems introduced, the university administration becomes more and more complicated requiring more positive roles of the administrative officials for effective operation of the university organizations.
Under such circumstances, this study was aimed at reviewing the factors determining private university officials' job satisfaction. To this end, 10 determinants were selected for the analysis. Then, how subjects' demographic variables may affect their job satisfaction was analyzed.
The results of this study can be summarized as follows;
First, as a result of analyzing the factors determining university officials' job satisfaction, the most influential factor was reeducation and training factor, followed by job itself, social status of job, supervision, wage level, human relationship, communication, stability and self-development, welfare and working environment, and personnel affair system.
On the other hand, it was found that university officials were least satisfied with such subvariables of the personnel affair system as deployment and transfer, promotion and welfare, while they were least satisfied with such subvariables of the wage factor as difference of wage level among ranks or relative wage level and the communication factors(downward communication, limited job creativity and suggestion), and self-development.
Second, as a consequence of testing the determinants depending on subjects' demographic variables, it was found that the significant difference was only found between sexes as far as the personnel affair system factors were concerned. On the other hand, depending on the age variable, officials' satisfaction differed significantly in such factors as personnel affair system, wage level, communication, reeducation and training, welfare and working environment. The career length was also a significant determinant affecting officials' satisfaction with wage level, communication, supervision, stability and self-development, welfare and working environment. The variable of rank affected officials' satisfaction with personnel affair system, wage level, welfare and working environment.
This study can be concluded as follows;
First, it was confirmed that university officials' efficient job performance was much affected by their job satisfaction determinants.
Second, since the determinants differed depending on officials' demographic variables, it was deemed necessary to take individuals' demographic variables into consideration and thereby, solve their job dissatisfaction and reinforce their job satisfaction.
Lastly, it is hoped that this study will be followed up by future studies which will compare private university officials' job satisfaction with other organization members' to enhance personnel management, since it is expected that individuals' their life quality will be determined by individuality or creativity of their job in the age of information-intensive society.

목차 (Table of Contents)

• 목차 = ⅰ
• 제1장 서론 = 1
• 제1절 연구의 목적 = 1
• 제2절 연구의 방법과 범위 = 2
• 제2장 직무만족애 관한 이론적 배경 = 4
• 제1절 직무만족의 개념과 중요성 = 4
• l. 직무만족의 개념 = 4
• 2. 직무만족의 중요성 = 7
• 제2절 직무만족에 관한 제 이론 = 9
• 1. 욕구단계이론 (Need Fulfillment Theory) = 10
• 2. ERG이론 = 13
• 3. 2 요인 이론 (Two-Factors Theory) = 16
• 4. 성취동기이론 = 18
• 5. Vroom의 기대이론 = 20
• 6. 공정성이론 (Equity Theory) = 22
• 7. 목표설정이론 = 26
• 제3절 직무만족에 영향을 주는 결정요인 = 29
• 1. 직무만족 결정요인에 대한 선행연구 = 29
• 2. 사립대학의 행정직원에 대한 선행연구 = 33
• 3. 직무만족 결정요인의 선택 = 36
• 제3장 연구모형의 설계 및 가설의 설정 = 42
• 제1절 연구모형 및 가설설정 = 42
• 1. 연구모형 = 42
• 2. 가설의 설정 = 43
• 제2절 변수의 조작적 정의 = 44
• 제3절 설문의 구성 = 47
• 제4장 실증적 연구 = 50
• 제1절 조사방법 및 자료의 처리 = 50
• 1. 조사방법 = 50
• 2. 조사자료처리 = 50
• 제2절 인구 통계적 특성분석 = 51
• 제3절 가설의 검증 = 53
• 1. 직무만족 결정요인별 분석 = 53
• 2. 가설의 검증 = 55
• 제5장 결론 = 64
• 제1절 연구의 요약 및 결론 = 64
• 제2절 연구의 한계점 = 68
• 참고문헌 = 70
• 설문지 : 사립대학 사무직원의 직무만족도 = 75
• ABSTRACT = 83