서울지역 초등학교 급식종사원의 직무만족도 및 욕구만족도 조사 = Job and Need Satisfactions of Elementary School Foodservice Employees in Seoul Area

다국어 초록 (Multilingual Abstract)

The objective of this study to determine the degree of job satisfaction and need satisfaction of school foodservice employees, and the relationship between Job in General(JIG) and need satisfaction. The survey forms were developed for dietitian and foodservice employees. The six demographic items, the Job Descriptive Index(JDI) and JIG scales and Need Satisfaction Questionnaire(NSQ) were used to means Job Satisfaction and need satisfaction for employees.
The result of this study showed that employee were the most satisfied with co-workers(2.52), then supervision(2.48), work
(1.86), promotion(0.72) and pay(0.51) in decreasing order.
Relations of demographic factors to the job satisfaction scores were studied. Female employees showed significantly higher level of JIG than male. Older employees(Age≥40) tend to be more satisfied with work(p=0.0906) and JIG(p=0.0620) than did younger employees(20≤Age<39). Employees were the most satisfaction with Social needs(1.03), then Autonomy needs(1.55), Self-autonomy needs(1.65), Esteem needs(1.73), Security needs(2.54) in decreasing order. There were no significantly difference between demographic factors and five need categories.
However, Female employees were more satisfied with feeling
of pressure than male employees. Satisfaction with Security and Esteem were tend to be related JIG groups. GroupⅠshowed less satisfied(p=0.0627) with Security than GroupⅡ.
This study provided the level of employees' job satisfaction and need satisfaction, and the satisfaction of employees' Security and esteem needs related with JIG. Therefore, foodservice managers can use this information for applying job design to increase productivity.

목차 (Table of Contents)

• Ⅰ. 서론 = 1
• 연구배경 및 목적 = 1
• 직무만족도 = 3
• 직무만족도의 개념 =3
• 직무만족도에 영향을 미치는 요인 = 4
• 직무만족도 측정 방법 = 5
• Job Descriptive Index(JDI) = 5
• Job in General Scale(JIG) = 6
• 욕구만족도 = 6
• 욕구이론의 개념 = 6
• 욕구만족도의 이론 = 7
• Maslow의 욕구충족 이론 = 7
• Herzberg의 동기위생 이론 = 8
• Porter와 Lawler의 이론 = 9
• 욕구만족도 측정 방법 = 9
• Need Satisfaction Questionnaire(NSQ) = 9
• Ⅱ. 연구방법 = 11
• 조사대상자 = 11
• 조사방법 및 기간 = 11
• 설문지 구성 = 11
• 영양사 설문지 = 12
• 급식종사원 설문지 = 12
• 일반사항 = 12
• 직무만족도 측정의 기본요소 = 12
• 욕구만족도 측정의 기본요소 = 12
• 통계분석 방법 = 13
• Ⅲ. 연구결과 및 고찰 = 14
• 서울지역 초등학교 급식 영양사의 개인적특성 및 학교급식실태 = 14
• 서울지역 초등학교에서 종사하는 급식종사원의 개인적 특성 및 직무만족도와 욕구만족도 = 22
• 급식종사원의 개인적 특성 = 22
• 급식종사원의 직무만족도 = 24
• 급식종사원의 개인적 특성에 따른 직무만족도 = 25
• 급식종사원의 욕구만족도 = 27
• 급식종사원의 개인적 특성에 따른 욕구만족도 = 29
• JIG 점수에 따른 급식종사원의 NSQ = 29
• Ⅳ. 결론 및 제언 = 35
• Ⅴ. 참고문헌 = 38
• Ⅵ. 영문초록 = 45
• Ⅶ. Appendix = 47
• Appendix 1. Survey Instrument for Elementary School Dietitians = 47
• Appendix 2. Survey Instrument for Elementary Foodservice Employees = 50