군 조직에서의 의사소통 장애요인에 대한 계급별 비교 연구

국문 초록 (Abstract)

軍이란 組織 社會가 追求하고 있는 國防이라는 目標를 達成하기 위한 特殊한 組織體로서 指揮官을 中心으로한 社會라고 볼 수 있다. 이러한 軍組織의 構成員중 部下들과 함께 생활하며 그들의 行動과 熊度를 把握하여 指揮監督하고 있는 小部隊 指揮官(者)인 初級幹部들과 士兵들 사이에 意思疏通이 圓滑하게 維持되고 있는지 與否를 調査 分析하여 그 問題點을 糾明하여 意思疏通의 活性化를 모색하고자 하였다. 이와 같은 目的下에 硏究 分析한 結果를 要約하면 다음과 같다.
첫째, 對象이 누구냐는 측면에서 上級者와 同僚 및 下級者에 대한 意思疏通 障碍要困의 有意性을 分析한 結果, 각 要因別로 有意한 差異가 存在하였다. 上級者에 대해서 一方的으로 意思疏通의 어려움을 呼訴하였고 同僚나 部下에게서도 미약하나마 障碍要因이 잔존한다는 結果가 나타났으며, 身分別로는 士兵, 將被, 下士官 순으로 意思疏通의 어려움을 느낀다고 나타났다.
둘째, 意思疏通의 沮害要因은 대표적으로 價値觀 혹은 事故方式, 個人 感情이나 非人格的 對偶, 階級과 職責의 差異, 世代差異, 權威的인 업무 지시, 形式的인 部下管理, 信賴感등의 要因 순으로 나타났으며 學歷水準 차이로 인한 意思疏通의 障碍는 가장 미약한 것으로 나타났다.
이러한 결과로 볼 때 組織 構成員들의 意思疏通 活性化를 위해서는 幹部들은 감정적으로 業務 處理를 해서는 아니되며, 항상 率先垂範하여 信賴와 尊敬을 받을 수 있도록 品位를 갖추어야 한다. 그리고 組織構成員들간 있어서는 서로 상대방의 人格을 존중해야 하며 意思專達이 容易하도록 상호 마음의 문을 開放하며 上下間에 참다운 人間關係가 形成되어 질 때 상경하애의 基盤이 造成되며 일체감이 形成되어 組織構成員 모두가 團結된 가운데 보람있는 군생활이 될 때 意思疏通은 活性化 될 것이며, 그 결과 軍이 요구하는 군인상 定立과 組織目標 達成에 크게 기여하게 될 것이다.

다국어 초록 (Multilingual Abstract)

A military is a commandor oriented organization which is set to achieve a special goal of defending its society. The objective of this study is to examine and analyze whether there are on-going smooth communication between soldiers and officiers in an infantry battalion class who keep direct contacts with their soldiers through everyday life in analizing their acts and attitude. This paper tries to point out problems of communication within this group and suggests a way of promoting smooth and healthy communication. The result can be summerized as followings.
First, in terms of sub-grouping of examinee, such as soldiers, suminee, surgeon, and officiers, they showed same degree of co-relation between communication barrier and its factors in answering the question of communication barrier in military. According to the statistics, most of the examinees say that they usually feel strong communication barrier with their senior in general.
They also feel some barrier in communication with their collegues and subordinates, although it is relatively low compared to the case with their senior. Among these groups, soldiers feel the strongest communication barrier in military organization, followed by officiers and surgeons.
Second, among various factors, different view of life and way of thinking were attributed as the strongest factor which hinders smooth communication in military. The next were personal dispute and irrational treatment followed by difference in ranks and responsibility, generation gap, authoritative order, superficial management of subordinate, and mistrust. The difficulty in communication caused by difference in educational background was regarded as minimal.
As a result, in order to promote a better communication among members of military organization, managing staffs should exclude emotional approach in dealing with their mission and subordinates. They should try to get trust and respect from their subordinates by leading them and keeping dignity as a manager of organization. For all individuals in the military, they should build an atmosphere of respecting each others and being always open-minded for a smooth communication. On the basis of these efforts, there will be a true human relationship among members of the military, in which all the members lead meaningful military life in cooperation and unity. In this process, it would be possible for members to enjoy a better communication in military. After all, this will contribute to establish role model for soldier and to achieve the very goal, defence of the nation, of our military organization.

목차 (Table of Contents)

• 目次 = Ⅰ
• 國文抄錄 = Ⅴ
• 第1章 序論 = 1
• 第l節 硏究의 目的 = 1
• 第2節 硏究의 方法 및 範圍 = 2
• 第2章 意思疏通에 관한 一般的 考察 = 4
• 第l節 意思疏通의 槪念 = 4
• 第2節 意思疏通의 機能 = 6
• 第3節 意思疏通의 過程 및 模型 = 8
• 第4節 意思疏通의 類型 = 12
• 第5節 意思疏通의 諸原則 = 17
• 第6節 意思疏通의 障碍要因 = 20
• 第3章 軍 組織과 意思疏通 = 25
• 第l節 軍 組織의 性格 = 25
• 第2節 휠 組織의 特殊性 = 27
• 第3節 軍 組織의 效果性 = 29
• 第4節 軍 組織內의 意思疏通 = 34
• 第4章 軍 組織의 意思疏通에 관한 實態 分析 = 36
• 第1節 調査 槪要 = 36
• 1. 調査對象 및 時期 = 36
• 2. 設問紙의 內容 = 37
• 3. 設問의 評價 方法 = 39
• 4. 調査對象者의 背景 = 39
• 第2節 調査 結果 分析 = 42
• 第5章 結論 = 59
• 參考 文獻 = 63
• 附錄(設問紙) = 66
• ABSTRACT = 71