코로나19로 인한 전문상담교사의 비대면 상담 경험에 대한 현상학적 연구 = A phenomenological study on the experience of non-face-of-face counseling by professional school counselor in an era of COVID-19

국문 초록 (Abstract)

본 연구는 코로나19로 인한 전문상담교사의 비대면 상담 경험의 본질적인
의미를 파악하여 밝히고자 하였다. 이를 위하여 Giorge의 현상학적 연구방법
을 적용하여 전문상담교사 총 10명에게 심층 면접을 실시하고 자료를 분석하
였다. 자료 분석 결과는 7개의 구성요소와 21개의 하위구성요소가 도출되었다.
연구 결과는 ‘필수불가결한 비대면 상담’, ‘비대면 상담에서 경험한 어려움’,
‘비대면 상담에서 의외의 라포형성과 구조화 경험’, ‘효과적인 심리지원을 위한
선택과 집중의 연속’, ‘전문상담교사로서 자신 및 현실과의 고군분투’, ‘비대면
상담 과정에서 인상적인 경험’, ‘한층 더 발전한 비대면 상담을 위하여’ 로 나
타났다. 본 연구를 통하여 전문상담교사의 비대면 상담 경험에 대해 보다 심
층적으로 연구함으로써 본질적 구조의 탐색에 의의를 둔다. 또한 이를 통하여
전문상담교사에 대한 이해를 넓히고 이들의 성장에 도울 수 있는 교육적 함의
를 제공할 수 있을 것으로 기대할 수 있다

목차 (Table of Contents)

• I. 서론 ······························································································································1
• 1. 연구의 필요성 및 목적 ························································································1
• 2. 연구문제 ··················································································································7
• Ⅱ. 이론적 배경 ············································································································8
• 1. 전문상담교사 ··········································································································8
• 가. 학교상담 ············································································································8
• 나. 전문상담교사 제도 ························································································11
• 다. 전문상담교사 역할 및 직무 ········································································14
• 2. 비대면 상담 ··········································································································18
• 가. 비대면 상담의 정의 및 특징 ······································································18
• 나. 비대면 상담의 형태 ······················································································19
• 1) 사이버 상담 ································································································· 19
• 가) 채팅상담 ································································································· 21
• 나) 게시판상담 ····························································································· 24
• 2) 전화상담 ······································································································· 24
• 3) 화상상담 ······································································································· 26
• Ⅲ. 연구방법 ················································································································27
• 1. 현상학적 연구방법 ······························································································27
• - iii -
• 2. 연구 대상 ··············································································································28
• 가. 연구 참여자 선정 ··························································································28
• 나. 연구 참여자 정보 ··························································································30
• 3. 자료 수집 방법 ····································································································37
• 가. 자료 수집 절차 ······························································································37
• 나. 면담 질문의 구성 ··························································································38
• 4. 자료 분석 방법 ····································································································39
• 5. 연구 평가 및 연구자 준비 ················································································40
• 가. 연구 타당성 및 신뢰성 확보 ······································································40
• 나. 연구자의 준비 ································································································41
• 다. 윤리성 확보 ····································································································43
• Ⅳ. 연구 결과 ··············································································································45
• 1. 필수불가결한 비대면 상담 ················································································47
• 2. 비대면 상담에서 경험한 어려움 ······································································51
• 3. 비대면 상담에서 의외의 라포형성과 구조화 경험 ······································ 58
• 4. 효과적인 심리지원을 위한 선택과 집중의 연속 ·········································· 64
• 5. 전문상담교사로서 자신 및 현실과의 고군분투 ············································ 73
• 6. 비대면 상담 과정에서 인상적인 경험 ····························································77
• 7. 한층 더 발전한 비대면 상담을 위하여 ··························································82
• Ⅴ. 논의 ·························································································································93
• 1. 논의 ························································································································93
• - iv -
• 2. 연구의 의의 ··········································································································97
• 3. 제한점 및 제언 ····································································································98