카지노 종사원 교육프로그램의 중요성이 경력몰입 및 직무몰입에 미치는 영향연구 : G 카지노 종사원을 중심으로

다국어 초록 (Multilingual Abstract)

The main objective of this study is to examine the effects of the importance of educational programs for casino employees on the career commitment and job commitment. In other words, it aims to reveal the corporate performance in accordance with educational programs for casino employees. On top of reviewing the existing preceding researches on the research variables such as the importance of educational programs, career commitment, and job commitment, the empirical analysis method with the use of survey was used. Targeting employees of G company as a large casino company of Korea, using the spss 21.0 as an analysis tool, the demographic analysis, exploratory factor analysis, and reliability analysis were conducted. To verify the relations between research variables, the correlation analysis and multiple-regression analysis were performed.
In the results of this study, the problem analysis & customer service factor and foreign language educational program had significantly positive effects on the career commitment of casino employees while the personal ability & contract worker management education, problem-solving education, and position stage education had no effects on the career commitment. The foreign language educational program had positive effects on the job commitment of casino employees, and casino employees showed high correlations between job commitment and career commitment.
By examining the relations between the importance of educational programs for casino employees, career commitment, and job commitment, this study found differences from other industries, and also analyzed the educational programs having significant effects on the corporate performance. It also suggested the improvement direction of educational programs of G company, and the HR management measures of casino employees. However, as the target of this study was limited to the employees of G company, it is limited to expansively apply the results. On top of G company, it is expected to have future researches on differences in accordance with each group, branch, and public enterprise/enterprise-type group, regarding the satisfaction, career commitment, job commitment, and the importance of educational programs of P or K company.

목차 (Table of Contents)

• 제1장 서 론 1
• 제1절 연구의 필요성 미 목적 1
• 제2절 연구의 목적 3
• 제3절 연구의 방법 및 범위 4
• 제4절 연구의 구성 5
• 제2장 이론적 배경 7
• 제1절 카지노 산업의 현황 7
• 1. 세계 카지노 산업의 현황 13
• 2. 국내 카지노 산업의 현황 0
• 제2절 교육프로그램 24
• 1. 교육훈련의 개념 24
• 2. 교육훈련의 체계 30
• 3. 교육훈련의 내용 및 종류 34
• 4. 교육훈련의 유효성과 프로그램 41
• 제3절 카지노 종사원 관련 교육프로그램 44
• 1. 국내 카지노 종사원 교육프로그램 44
• 2. 미국 카지노 종사원 교육프로그램 47
• 제4절 경력몰입 55
• 제5절 직무몰입 60
• 제3장 연구방법 61
• 제1절 연구모형 61
• 제2절 가설의 설정 63
• 제3절 변수의 조작적 정의 66
• 제4절 측정도구 및 조사설계 67
• 제4장 실증분석 71
• 제1절 표본의 일반적 특성 71
• 제2절 타당성 및 신뢰도 검증 73
• 제3절 상관분석 79
• 제4절 다중회귀분석 80
• 제5절 가설검증 결과 82
• 제5장 결 론 84
• 제1절 연구의 요약 및 결론 84
• 제2절 연구의 시사점 87
• 제3절 연구의 한계 및 향후 연구방향 88
• 참고문헌 89
• <부록> 설문지 91
• ABSTRACT 95