호텔 내부 커뮤니케이션 만족이 종사원의 프렌드십과 조직몰입에 미치는 영향에 관한 연구 : 서울소재 특급 호텔 종사원을 중심으로

다국어 초록 (Multilingual Abstract)

Era of unlimited competition in today's global business environment and companies are faced with the hotel in order to survive and competitive advantage to be used a number of strategies and tactics. To strengthen the company's competitiveness in the dual company is one of the most important things to consider customer satisfaction . Hotel industry , as well as the quality of the goods or services were provided by the process according to the role of the Employee company's overall rating for the service was carried out by the customer . By employees, especially in the case of a hotel company's dependence on human services much higher than in other industries to hotel employees in customer -oriented and provide satisfactory services to their own employees to be communication between the need to be satisfied with this first . Companies in the organization of the one-sided communication is directed only made firm spilling Unlike in the past you are a two-way dialogue , certain sequences in the pyramid structure was turned into a horizontal team system , it is important to communicate with each other has become. In this context, having different ideas when employees perform their work superiors, peers and communication load ongoing positive communication between an organization to look at whether the integration of the well. Whether the organization 's communication atmosphere , and the degree of organization , such as a commitment to a clear understanding of the issues in the fast changing environment of rapid decision-making is essential for good communication can be. Will be more fast-paced business environment in the future , changes in order to become a flexible organization that all members of the organization to pursue an active and flexible attitude towards it is important to equip . So pleased to be an effective communication plan will be able to see this. In addition, half of the work day to spend in each other's success, organizers are hoping to really help the Friendship and co-workers to affect organizational commitment among employees can be expected to increase further. Management, customer-oriented strategy, no matter even if you plan to do this without the cooperation of employees , and the strategies that are nonsense died. Co-operation and the ship is made and collective creativity , high Employees' Happiness cause customer satisfaction and service , but also service companies ultimately be a success once again recognized by the cooperative communication between employees and Friendship satisfaction, organizational emphasized the importance of commitment. In this study of the hotel industry in customer satisfaction for the services , which can lead to the satisfaction of employees inside the hotel through communication satisfaction , organizational commitment to employees and the possibility to Friendship , a member of a high sense of belonging and self- identity with the high level of communication coming from the welcoming feeling of satisfaction and to provide services to the customer 's need for motivation performed under conscious of the problem that was raised .

목차 (Table of Contents)

• 감사의 글
• 표목차
• 그림목차
• 제 1 장 서론
• 제 1 절 문제제기 및 연구목적
• 1. 문제제기
• 2. 연구목적
• 제 2 절 연구범위 및 연구방법
• 1. 연구범위
• 2. 연구방법
• 제 2 장 이론적 배경
• 제 1 절 커뮤니케이션 만족
• 1. 커뮤니케이션 만족의 개념
• 2. 커뮤니케이션 만족의 구성요소
• 3. 커뮤니케이션 만족의 선행연구
• 제 2 절 프렌드십
• 1. 프렌드십의 개념
• 2. 프렌드십의 효과
• 3. 프렌드십의 선행연구
• 제 3 절 조직몰입
• 1. 조직몰입의 개념
• 2. 조직몰입의 구성요소
• 3. 조직몰입의 선행연구
• 제 3장 조사설계
• 제 1 절 연구모형
• 1. 연구모형
• 2. 변수의 조작적 정의
• 3. 가설설정
• 제 2 절 조사설계
• 1. 조사목적
• 2. 설문지 내용 및 구성
• 3. 분석방법
• 제 4 장 실증분석 결과
• 제 1 절 기초자료분석
• 1. 인구통계학적 특성
• 2. 신뢰도 검증
• 3. 타당성 검증
• 제 2 절 연구가설 검증
• 1. 커뮤니케이션 만족과 프렌드십과의 관계
• 2. 커뮤니케이션 만족과 조직몰입간의 관계
• 3. 프렌드십과 조직몰입간의 관계
• 제 5 장 결론
• 제 1 절 분석결과 요약
• 제 2 절 분석결과의 시사점 및 한계
• 참고문헌
• 1. 국내문헌
• 2. 국외문헌
• 설문지
• ABSTRACT