관광호텔 부서이기주의 및 갈등이 조직유효성에 미치는 영향관계 연구 : 전략적 리더십의 조절효과를 중심으로 = (A) study on the influence relationship between organization effectiveness and conflict of the tourist hotel on the department selfishness : moderating effects of the strategic leadership

다국어 초록 (Multilingual Abstract)

Despite of recent world economic crisis and domestic economic downturn, the hotel industry as a future industry is growing that can replace foreign tourists with the ten million people regardless of age of manufacture. It is expected that the domestic real estate market is entering a long-term recession. The enactment of special laws for the government of tourist accommodation is expanding business hotels. Also, large corporations, small and medium companies to market competition become more intensive than previously. While engaged in the tourist hotelier critical elements that hinder the internal environment of change and restructure. Introduction of performance based hotelier personal egoism and selfishness, collective organization of tourist hotels, tourist hotel services competitive and customer service quality will be able to commit. In addition, the department selfishness and conflict undermining the tourist hotel employees job satisfaction and organizational commitment has a negative impact on the quality of the company's long-term development strategy. Also, service center to provide services for customers in the service industry, these problems eventually decide that you will be able to see the ups and downs of the companies. Outbreak In the future, potential tourist hotel departments selfishness and conflict from the perspective of the company does not adversely affect anything, but it is very important that CEOs and middle managers(team leaders) who recognize the importance of strategic leadership. The purpose of this study Is to Improve the consciousness of these issues based on the concept of conflict and selfishness department. The type of formulation IS effected by a negative impact on organizational effectiveness relationship by analyzing the mutual relationship and strategic leadership by introducing the following conclusions derived. First of all, the conflict with the organization's existing effect relationship for the validity of the study. Based on a new concept for a tourist hotel departments selfishness and the type of formulation are to improve the purpose of the study through empirical significance. Second, the type of selfishness departments internally interests , a lack of communication, non -classified as horizontal conflict and vertical conflict impact of organizational effectiveness (job satisfaction and organizational commitment) four factors such as the type of conflict. Cooperation and ignoring the relationship that showed a negative effect. The significance of this research takes place at the point of contact with customers. The ability to work on-site practitioners and inter-departmental cooperation is very important in the competitive service of the actual tourist hotels. Third, the adoption of the strategic leadership of the chief executive and middle managers for the management of conflict and division selfishness vision was goals, job clarity, cooperation, conflict management, compensation, as important. Strategic leadership to the rapidly changing external and internal environment through the organization's long-term goal is to achieve a positive response and the current corporate structure of the organization, members of the system, the appropriate response for the entire organization and effort by sharing enterprise-wide approach should be done. Tourist Hotel interdepartmental strategic leadership 'clarification' of the work area, competition and cooperation so that it can be performed at the same time. It can be mixed (co-petition kopitisyeon) and must be supported so that the support of adequate and fair compensation system for the building, Which will be Conflict management and decision-making division, in which companies have ideas and differences of opinion .. Conflict without the company's growth can not think of a creative conflict that could lead to conflict management system. It is needed because this conflict by promoting good conflict currently facing the hotel industry in a practical sense, a part of the strategic leadership of the main variables of righteousness can be seen that there is. Fourth, the excavation of ideas through Tourist Hotel the ultimate goal of business performance to achieve business improvements through conflict management and the department of internal corporate egoism, efficiency, employees intellectual stimulation through strategic leadership to improve customer service for the final consumer , appeared to enhance corporate image and that of the direct and indirect impact on organizational effectiveness. Tourist hotel for the final consumer, customer service, where accuracy, speed reliability is very important factor to job satisfaction and organizational commitment. Eventually, a very large impact on the customer service is considered. Based on the results such as Tourist Hotel Chief Executive Officer or the interim director of strategic leadership through selfishness and conflict management department of the negative impact of the organization's internal variables can be important in regulating the organizational effectiveness.

목차 (Table of Contents)

• 제 1 장 서론
• 제 1 절 문제제기 및 연구목적
• 1. 문제제기
• 2. 연구목적
• 제 2 절 연구의 범위 및 방법
• 1. 연구의 범위
• 2. 연구의 방법
• 제 2 장 연구의 이론적 고찰
• 제 1 절 부서이기주의
• 1. 부서이기주의 개념 및 원인
• 2. 부서이기주의 유형
• 제 2 절 갈등
• 1. 갈등의 개념 및 원인
• 2. 갈등의 유형
• 3. 갈등의 수준
• 제 3 절 전략적 리더십
• 1. 리더십 이론의 발전과정
• 2. 전략적 리더쉽의 개념
• 3. 전략적 리더쉽의 구성요소
• 제 4 절 조직유효성
• 1. 직무만족
• 2. 조직몰입
• 제 3 장 실증분석의 설계
• 제 1 절 연구모형 및 가설설정
• 1. 연구모형 설정
• 2. 변수의 조작적 정의
• 3. 연구가설 설정
• 제 2 절 조사 설계
• 1. 조사 및 분석 방법
• 2. 설문지 내용 및 구성
• 제 4 장 실증분석 결과
• 제 1 절 기초자료분석 결과
• 1. 인구통계학적특성
• 2. 신뢰도 검증
• 3. 타당성 검증
• 제 2 절 실증분석 결과
• 1. 연구모형 검증
• 2. 연구모형 검증 요약
• 제 5 장 결론
• 1. 연구의 요약
• 2. 연구의 시사점과 제언
• 3. 연구의 한계점
• 참고문헌
• 설문지
• ABSTRACT