노인복지시설기관장의 서번트리더십이 조직효과성에 미치는 영향에 관한 연구 : 충청북도를 중심으로 = A Study on the Influence of the Elderly Welfare Institution Leaders' Servant leadership on Organzation Effectiveness: Focusing on Elderly Welfare Institution in Chunggheongbuk-do

다국어 초록 (Multilingual Abstract)

Today, the situations of welfare system is changing constantly. Especially, Operation of The Elderly Long-Term Care makes a difference to the elderly welfare institution which is running uniformly.
The clients can select the best out of service products. The institutions increase competitions each others because of project valuation, the law of certification welfare institution. Therefore the market of the elderly welfare service become emphasized, the elderly welfare institutions management emphasizes more and more, this situation leads to institution leader's servant leadership.
In recent years, Servant Leadership is one of the newly limelight issue among leadership studies in respect to such a complicated circumstance.
This research's propose grasp the level a leader's servant leadership in the elderly welfare institution. And the servant leadership grasp the effectiveness to the job satisfaction, organization commitment, and organization effectiveness. Also, factors of leadership investigate the influence to organization effectiveness
The researcher send the workers 261 survey sheets on the elderly welfare institution in Chungcheongbuk-do from, 2009. 02. 02 to 2009. 03. 10. The 202 survey sheets were returned from 18 Elderly Welfare Institution in Chungcheongbuk-do and out of that, 174 respondents were investigated. The data obtained through questionnaires were analyzed by SPSS Version 12.0. Reliability analysis, frequence analysis, T-test, One-way ANOVA and multiple regression analysis were used.
This research investigates how the servant leadership effects the organization effectiveness(ie, job satisfaction, and organization commitment) in the elderly welfare institution. The below are the brief of the analysis.
First, the average score of the perceived the leader's servant leadership in the elderly welfare institution is 3.34 point of 5 point. The community building of the lower factor in servant leadership is 3.21, The empathy is 3.47, The conceptualization is 3.44, The upgrade of organization's members ability is 3.38, but The stewardship is 3.17.
The second, the brief data of the job satisfaction, organization commitment in organization effectiveness is below, the average score of the job satisfaction is 3.22, and for organization commitment is 2.94. The average score of the organization commitment is higher than the job satisfaction.
The third, to know the degree of perceived of the leader's servant leadership according to the staffs's general character, T-test and ANOVA was conducted. The result deduced by tests stated above, makes a difference according to sex, scholastic ability, work year, kind of institution, and kind of duty.
The fourth, to know the degree of job satisfaction, and organization commitment according to the staff's general character, T-test and ANOVA was conducted. The result deduced by tests stated above, job satisfaction shows a some difference statistically. Organization commitment shows a some statistical difference according to sex, work years, work status and kind of institution.
The fifth, according to the degree that the leader's servant leadership have an effect on the organization effectiveness deduced by Multiple Regression Analysis, the community building and the commitment to growth gives a positive influence to the job satisfaction and organization commitment.
The influence power that the servant leadership have an effect to the lower factor of the job satisfaction is not effect to his duty. However, it gives a positive influence to commitment to growth, pay, promotion in case of supervisor, and give a positive influence to the community building in case of a co-worker's membership.
The influence power that the servant leadership have an effect to the lower factor of the organization commitment gives a positive influence to Persuasion, Community building of emotional commitment. And it gives a negative influence to the healing. The servant leadership gives a positive influence to The Healing, Commitment to growth in continuous commitment. It gives a negative influence to the Awareness and Empathy. The servant leadership gives a positive influence to the community building in normative commitment.

목차 (Table of Contents)

• 제 1 장 서 론 1
• 제 1 절 연구의 필요성 및 목적 1
• 제 2 장 이론적 배경과 선행연구 검토 4
• 제 1 절 서번트 리더십의 개념과 특성 4
• 1. 서번트 리더십의 개념과 구성요소 4
• 2. 서번트 리더십의 국내 선행연구 검토 15
• 제 2 절 조직효과성에 대한 이론적 논의 및 선행연구 20
• 1. 직무만족의 이론적 논의 및 선행연구 검토 21
• 2. 직무몰입의 이론적 논의 및 선행연구 검토 24
• 3. 서번트리더십과 조직교화성에 대한 선행연구 검토 28
• 제 3 절 노인복지시설의 개념과 종류 30
• 1. 노인복지시설의 개념 30
• 2. 노인복지시설의 종류 31
• 제 3 장 연구 설계 34
• 제 1 절 연구모형의 설계 34
• 제 2 절 변수의 조작적 정의와 설문지 구성 35
• 1. 독립변수의 조작적 정의 35
• 2. 종속변수의 조작적 정의 36
• 3. 설문지 구성 38
• 제 3 절 자료의 수집 및 분석 방법 39
• 제 4 장 분석 결과 및 논의 41
• 제 1 절 표본의 특성과 척도구성의 근거 41
• 1. 표본의 특성 41
• 2. 척도구성을 위한 기초적 분석 43
• 제 2 절 서번트 리더십과 조직효과성에 대한 집단 간 차이분석 47
• 1. 서번트 리더십의 집단 간 차이분석 47
• 2. 조직효과성(직무만족, 조직몰입)의 집단 간 차이 분석 57
• 제 3 절 서번트 리더십이 조직효과성에 미치는 영향분석 60
• 1. 서번트 리더십 요인과 직무만족 영향분석 60
• 2. 서번트 리더십 요인과 조직몰입의 영향분석 67
• 제 5 장 결 론 73
• 제 1 절 연구결과 요약 73
• 제 2 절 제언 및 연구의 한계점 78
• 참 고 문 헌 73
• ABSTRACT 73
• <부록> 설문지 73