액션러닝코치의 역량모델 개발에 관한 연구 = A Study on the Development of a Competency Model for Action Learning Coach

다국어 초록 (Multilingual Abstract)

The purpose of this research is to develop the competency model of Action Learning Coach.
The first step was to develop the draft competency model of learning coach based on the literature study. However, there are several limitations in using this model in the field. This study tried to develop a new competency model.
Secondly, a competency model was derived by FGI(Focus Group Interview) with seven learning coaches who have coached over twenty action learning teams. Then, 6 the behavior descriptions was derived from six learning coaches by BEI(Behavioral Event Interview). Finally, this study provided the learning coach with the result of FGI(Focus Group Interview) and BEI(Behavioral Event Interview) and then let them to access the importance of the competencies, to propose their ideas about the competencies and behavior descriptions. This study developed a tool for measuring the competencies of learning coaches by FGI(Focus Group Interview), BEI(Behavioral Event Interview), and reviewing behavior descriptions.
The third step was to do pilot test with fifteen learning coaches to improve the reliability of and to modify the tool developed in second step. Then the validity and reliability of the competency scale were conducted by a factor analysis. For a factor analysis, a survey was conducted with sixty learning coaches who are member of Korea Action Learning Association and have experiences over fifty hours in action learning coaching. Additionally, the same survey was done with 530 participants (176 in 2008 and 354 in 2009) in a company which has over 100 action learning coaches. This study analyzed Cronbach's alpha with behavioral descriptions among 3 competency clusters.
The Final step was to analyze and compare the competencies of the learning coaches of the teams in prize with those of others by Crosstabulation Analysis. The results show that there was significant difference(p<.05) between the two groups. Therefore, this study indicates that the competency model of learning coach has meaningful validity and reliability statistically.
In summary, this study identified three competency clusters-accelerating communication, team dynamics, and supporting learning and problem solving, nine competencies-listening, questioning, motivating, observing, managing conflict, supporting problem-solving and coordinating meeting, encouraging participation, promoting reflections and feedback, and thirty-one behavioral descriptions.

목차 (Table of Contents)

• Abstract
• 제 1 장 서론 1
• 제 1 절 연구의 필요성 및 목적 1
• 제 2 절 용어의 정의 4
• 제 3 절 논문의 구성 6
• 제 2 장 선행연구 검토 8
• 제 1 절 액션러닝의 개념과 러닝코치의 중요성 8
• 제 2 절 러닝코치의 역할에 관한 연구 14
• 1. 국제관리센터의 연구 14
• 2. Rothwell과 Sredl의 연구 15
• 3. Marquardt의 연구 16
• 4. 임진희의 연구 18
• 5. 봉현철의 연구 19
• 6. 김봉광의 연구 20
• 7. 김성준의 연구 25
• 8. 액션러닝 코치의 역할 선행연구 결과 29
• 제 3 절 러닝코치 역량에 관한 연구 31
• 1. Rothwell과Sredl의 연구 31
• 2. Rothwell의 연구 32
• 3. 임진희의 연구 34
• 4. 김현덕의 연구 36
• 5. 러닝코치의 역량에 관한 선행연구 결과 요약 37
• 제 4 절 역량의 개념과 일반적 역량모델 39
• 1. 역량과 역량모델의 개념 39
• 2. 일반역량모델 42
• 제 5 절 역량모델 개발의 절차 53
• 제 3 장 실증연구의 방법과 절차 66
• 제 1 절 연구 방법 66
• 1. 연구 절차 모형 66
• 2. 각 단계별 연구대상과 방법 67
• 제 2 절 정성적 역량모델 개발의 절차와 결과 69
• 1. 1차 초점집단면접(FGI) 결과 69
• 2. 1차 행동사건면접(BEI) 결과 70
• 3. 2차 초점집단면접(FGI) 결과 77
• 제 3 절 역량측정도구의 타당도 및 신뢰도 검증 82
• 1. 러닝코치 역량모델의 설문 문항개발 및 Pilot Test 82
• 2. 러닝코치 역량모델의 타당도 검증 85
• 3. 러닝코치 역량모델의 신뢰도 검증 89
• 4. 과제성과에 대한 러닝코치 역량의 효과검증 90
• 5. 액션 러닝코치의 역량모델 99
• 제 4 장 결론 102
• 제 1 절 연구결과의 요약과 시사점 102
• 제 2 절 연구결과의 한계와 향후 연구과제 106
• 참고문헌 108
• 부 록 113