사회복지관 사회복지사의 임파워먼트에 영향을 미치는 요인에 관한 연구 : -슈퍼비전과 조직의 지원을 중심으로- = A Study on the Factors that Affect the Empowerment of Social Workers in Community Centers : With a Focus on Supervision and Organizational Support|RISS 상세보기

다국어 초록 (Multilingual Abstract)

The purpose of this study is to examine the factors (personal, organizational, supervisory) that affect the empowerment of social workers serving at the frontline of the integrated social welfare center service, who function significantly for the empowerment of the local clients in the community, and to find out which factors among those affect the empowerment level of the social workers of the community centers at a relatively higher level. The result of the study would be able to be used as basic data to help enhance the empowerment level of social workers who work at the integrated social welfare centers.
For this purpose, the study carries into execution a questionnaire method with 204 social workers working at the integrated social welfare centers. The collected data are statistically processed using SPSS WIN 14.0. The analysis method used here is frequency analysis, examination of sample average (t-test, ANOVA), correlational analysis, and hierarchical regression analysis.
The results of the study are as follows. First, the average of the empowerment level of the social workers at the integrated social welfare centers is 3.66. It is lower than that of the social workers in the medical organizations and in mental health organizations but higher than that of the social workers at the child protection centers.
Second, the result of the correlation analysis among major variables shows that the subordinate variables, such as empowerment, self-esteem of the social workers, their sense of organizational support, regularity of supervision, frequency of supervision, and the traits of their supervisors' supportive actions, hold significant correlations. This means that the higher the social workers' self-esteem is, the more positive awareness of organizational support they have, the more regular supervision they receive, the higher the frequency of supervision is, the higher the social workers acknowledge the level of their supervisors' supportive actions, the higher the empowerment of the social workers becomes.
Third, the result shows that all the personal, organizational, and supervisory factors influence the empowerment of the social workers. The author interprets it as that the higher self-esteem the social workers at the integrated social welfare centers have, the more positive awareness the social workers have about the degree of the center's support of individual workers, the more acknowledgement the social workers have about their supervisors supportive actions to themselves, the higher the empowerment level of the social workers is. The study compares the factors with the standard of β value which standardizes the significant variables' relative influence. The result shows that the supervisor's supportive action traits affect most, that their awareness of organizational support comes next, and then individual worker's self-esteem affects least. This result is in accordance with Sarah's (2004) study which shows that the supervisor's supportive action traits is the most influencing factor that affects the empowerment of the social workers most.
The study result, which shows that the stronger they acknowledge the supportive actions of their supervisors, the more positive influence the empowerment of the social workers receives, indicates that the supportive relationships between supervisors and social workers under their supervision is highly important in the empowering efforts of social workers.
According to the result of the study, it is found that the supervisor's supportive action is the strongest factor which exercises the most powerful influence on the empowerment of the social workers in the community centers. Since the supervisor's supportive action is the factor which exercises the most powerful influence on the empowerment of the social workers, in order to enhance the empowerment of the social workers at the frontline of the centers, it is recommended that the standardized education and training of the supervisor's skills, personality, and knowledge for supervision must be strengthened and enlarged.
Also regular and systematic supervision system must be established in the centers. By the correlational analysis in the study, it is found that there is correlation between the regularity and frequency of supervision and its impact on empowerment of social workers. To enhance the empowerment of the social workers at the frontline of the service, the activation of supervision is necessary and for that aim the systematic efforts of the organization are also needed.
Finally, to enhance the empowerment level of the social workers at the frontline of the social welfare centers, the centers must obtain the active support of the governmental organization in charge. From the results of the study, the author realizes that the empowerment level of the social workers becomes higher in proportion to the degree that the organization regards individual worker's contribution to the center's service as valuable and shows its concerns with their welfare. To enhance the empowerment of the social workers at the frontline of the center, it is necessary for the organization to develop various, active worker's welfare system such as widening the opportunities for educating them for their self-development and their professional ability improvement as well as reinforcing the systematic benefits as well as monetary compensation such as pay raise, promotion, vacation, for a way of appreciating their contributions to the centers.

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국문 초록 (Abstract)

본 연구는 지역사회에서 클라이언트의 임파워먼트 향상을 위해 중요한 기능을 담당하고 있는 종합사회복지관 일선 사회복지사의 임파워먼트에 영향을 미치는 요인들(개인적 요인, 조직적 요인, 슈퍼비전 요인)을 살펴보고, 그 중에서 종합사회복지관 사회복지사의 임파워먼트 수준에 상대적으로 높은 영향을 미치는 요인이 무엇인지 밝혀내는데 목적이 있다. 본 연구결과는 종합사회복지관에 근무하는 일선 사회복지사 임파워먼트 수준의 증진을 위한 유용한 기초자료가 될 것이다. 이를 위하여 본 연구는 종합사회복지관에 근무하는 사회복지사 204명을 대상으로 하여 설문조사를 실시하였으며, 수집된 자료는 SPSS WIN 14.0을 사용하여 통계처리 하였고, 분석방법은 빈도분석, 표본평균의 검증(t-test, ANOVA), 상관관계 분석, 위계적 회귀분석을 사용하였다.
본 연구의 결과는 다음과 같다. 첫째, 종합사회복지관에 근무하는 사회복지사의 임파워먼트 수준은 평균 3.66점으로 의료사회복지사, 정신보건사회복지사 등의 임파워먼트 수준보다는 낮은 수준이나 아동학대예방센터의 임파워먼트 수준 보다는 높았다.
둘째, 주요 변수간에 상관관계를 분석한 결과 종속변수인 임파워먼트와 사회복지사 자아존중감, 조직의 지원에 대한 인식, 슈퍼비전의 정규성, 슈퍼비전 횟수, 슈퍼바이저의 지지적 행동특성이 유의미한 상관 관계를 나타내고 있다. 즉 사회복지사 개인이 자아존중감이 높을수록, 조직의 지원에 대한 본인이 긍정적으로 지각 할수록, 정기적인 슈퍼비전이 있을수록, 슈퍼비전 횟수가 많을수록, 사회복지사가 자신의 슈퍼바이저의 지지적 행동수준이 높다고 인식할수록 사회복지사의 임파워먼트가 높은 것으로 나타났다.
셋째, 개인적 요인, 조직적 요인, 슈퍼비전 요인 모두 사회복지사의 임파워먼트에 영향력을 미치는 것으로 나타났다. 종합사회복지관 일선사회복지사의 자아존중감이 높을수록, 복지관이 개인에게 지원하는 정도에 대해 사회복지사가 긍정적으로 인식할수록, 사회복지사가 자신의 슈퍼바이저가 자신에게 지지적으로 행동한다고 인식할수록 사회복지사의 임파워먼트 수준이 높다고 해석할 수 있다. 유의미한 변인의 상대적 영향력을 표준화 된 계수인 β 값을 기준으로 비교해 본 결과, 슈퍼비전 요인 중 슈퍼바이저의 지지적 행동 특성이 사회복지사 임파워먼트에 가장 큰 영향력을 보였고, 조직적 요인인 조직지원인식, 개인의 자아존중감 순으로 영향력이 나타났다. 이러한 결과는 슈퍼바이저의 지지적 행동이 사회복지사의 임파워먼트에 가장 강력한 영향을 미치는 요소임을 밝힌 Sarah(2004)의 연구 결과와도 일치한다.

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본 연구는 지역사회에서 클라이언트의 임파워먼트 향상을 위해 중요한 기능을 담당하고 있는 종합사회복지관 일선 사회복지사의 임파워먼트에 영향을 미치는 요인들(개인적 요인, 조직적 ...

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