호텔 여성 종사자의 직무스트레스 영향 요인에 관한 연구

다국어 초록 (Multilingual Abstract)

The continuous increasement of female's contribution of the social participation causes the female's stress received by the society also to increase. The number of the workers engaged in the service fields among the entire employed person in 2005, occupies second weight of 2,962,000 (13%), subsequently followed 3,269,000 of the white color employee (14.3%). If classifying this by gender type, it shows that the number of the female is two times than that of the mail as the male of 894,000 (30.2%) and the female of 2,068,000(68.8%).
But higher female rate of the job shows the lower remarkable working duration. It is shown that this is the result that have been reflected the various stress due to the unstable contracts and inferior working environment and high separation rate due to the high recognition on these stresses.
Therefore, the aim of this research is to examine closely the influencing factors on the female hotelier's stress in the service fields within the hotel, and to bring up the differences of the influencing factors of the job stress according to the hotel's class, personal characteristics, and the working department. And so this researcher is to explain the detailed research object as follows;
First, I am to examine the stress factors faced on the fields by female human resources engaged in the hotel and to find out its solution. Second, I am to lower the stress level and to elevate the job satisfaction by removing the examined stress factors. Third, I am to seek the method of the hotel's profit creation by making the female employee to work voluntarily and actively with the work motivation through job satisfaction.
This research was progressed, based on these research objects.
The conclusion through this research results is as follows;
First, in the influencing factors of job stress on the recognition of the female hotelier's job stress, it showed that the biggest factors of the stress recognition extent are as follows; the role ambiguity and working environment as the job factor; the relation with one's colleagues and subordinates as the organizational factor; regional and social environment, family, and financial conditions as the organizational policy and its environmental factor; And it also showed the result that all factors of the environmental factor make them feel the job stress as the type of psychological exhaustion. As the results above, we can see that female hoteliers feel the much more stress due to the non-organizational factors such as family troubles, the economy condition of the local society, and the commutation condition, than due to the job factors or organizational factors.
Second, the conclusion from the influencing factors of job stress on the recognition of the female hotelier's job stress, is that the age have no influence on the control effect though it is one of the personal characteristics in solving one's business.
Third, the important conclusion from the influencing factors of job stress according to the hotel class on the recognition of the female hotelier's job stress, is the fact that the stress recognition by the environmental factor of each class are different.
Finally, the conclusion from the influencing factors of job stress according to the working department on the recognition of the female hotelier's job stress within the hotel, is the fact that the job stress recognition by operational factor is different per each working department.

목차 (Table of Contents)

• 제1장 서론 = 1
• 1.연구 배경 = 1
• 2.연구의 목적 = 3
• 3.연구의 내용 및 범위 = 4
• 4.연구 방법 = 6
• 제2장 이론적 배경 = 8
• 제1절 직무 스트레스의 개념 = 8
• 1.스트레스의 개념 = 8
• 2.직무 스트레스 = 16
• 3.호텔 종사자의 직무 스트레스 = 24
• 제2절 여성 종사자의 직무 스트레스 유형 = 48
• 1.개인적 특성 = 48
• 2.직무 조건 = 49
• 3.일과 가정 = 50
• 제3장 연구 설계 = 54
• 제1절 연구 모형 및 가설 = 54
• 1.연구 모형 = 54
• 2.연구 가설 = 55
• 제2절 변수의 조작적 정의 및 설문지 구성 = 56
• 1.변수의 조작적 정의 = 56
• 2.설문지 구성 = 60
• 제3절 실증적 조사 설계 및 분석 방법 = 62
• 1.조사 표본의 설계 = 62
• 2.분석방법 = 63
• 제4장 실증분석 = 65
• 제1절 조사응답자의 특성 분석 = 65
• 1.표본의 인구통계적 특성 분석 = 65
• 2.측정 변수의 기술 분석 = 67
• 제2절 가설검증을 위한 예비 분석 = 74
• 1.타당성 및 신뢰성 검증 = 74
• 2.상관관계 분석 = 82
• 제3절 가설의 검증 및 해석 = 84
• 1.직무스트레스 영향 요인이 호텔 여성 종사원의 직무스트레스 지각에 미치는 영향 = 84
• 2.개인적 특성에 따른 직무스트레스 영향 요인이 호텔 여성 종사원의 직무스트레스 지각에 미치는 영향 = 93
• 3.호텔 등급에 따른 직무스트레스 영향 요인이 호텔 여성 종사원의 직무스트레스 지각에 미치는 영향 = 125
• 4.근무 부서에 따른 직무스트레스 영향 요인이 호텔 여성 종사원의 직무스트레스 지각에 미치는 영향 = 134
• 제4절 가설의 검증 결과 = 143
• 제5장 결론 = 146
• 제1절 연구의 요약 = 146
• 제2절 연구의 시사점 = 149
• 제3절 연구의 한계점 및 제언 = 151
• 참고문헌 = 153
• 설문지 = 162