사회복지전담공무원의 직무만족에 영향을 미치는 요인에 관한 연구 : 경북 북부지역을 중심으로 = A study of factors that impact on the job satisfaction of public social workers. : With a focus on northern area of Gyeongbuk province

다국어 초록 (Multilingual Abstract)

Study of job satisfaction of public social workers in local government has great importance in that they lie in the core of civil services. They play a crucial role in deciding the quality of services provided to clients. This study aims to identify the factors that affect the degree of job satisfaction among public social workers and find ways to improve their service quality and expertise so that their work will meet the requirements of employment.
A model is developed based on the previous studies and literature related with job satisfaction to determine the job satisfaction and their impact among public social workers.
The data in this study is gathered from mailing survey to 185 public social workers in a total of 9 cities and counties of Gyeongbuk province.
The questionnaire used for this survey consisted of 4 independent variables and control variables. The independent variables are: ① job attitude ② human relationship within organization ③ job environment ④ job attributes. The control variables are consist of sociodemographic characteristics.
Analysis was conducted to identify the impact and differences among the variables. It revealed that job attitude factor was the greatest factors that affect their job satisfaction and then job environment, job attributes in a row. Human relationship factor within organization was found to have little statistical significance.
Among job attitude factors, work itself, feeling of achievement, expertise were found to be the greatest ones that affect their job satisfaction. For job environment factor, promotion, job stability and organizational policy were the important factors in that order. A salary and work condition was found to have little statistical significance. For job attributes factor, interaction with clients was the most important variable while workload was not one of the factors.
The findings from this study suggest the followings.
First, education for professional social work is required for public social workers so that they can understand the value of their job and improve their expertise.
Second, professional relationship with clients needs to be improved. To this end, counseling room should be utilized fully. In addition, professional skill should be learned for public social workers who help the problematic clients. Cooperation with professional social welfare agencies in community also needs to be pursued.
Third, to provide welfare services for local residents more effectively, more public social workers are recruited. The recent developed social welfare delivery system have not plan to recruit additional social workers. With recruiting additional public social workers, new delivery system will be more effective.
Forth, the job environment surrounding public social workers working in Dong offices(urban areas) needs to be upgraded. It was found that their job satisfaction was lower than that of their counterparts working in city hall, and Eup/Myeon offices(rural areas). They, in particular, showed difficulty in interacting with clients, which must be taken into account for the upgrade.
Fifth, public social workers should be given more opportunities for promotion. Fair opportunities for promotion will motivate them to focus on their job to the fullest.

목차 (Table of Contents)

• 제1장 서론 = 1
• 제1절 문제제기 및 연구목적 = 1
• 제2절 연구의 방법 및 범위 = 4
• 제2장 이론적 배경 = 6
• 제1절 사회복지전담공무원제도 = 6
• 1. 사회복지전담공무원 현황 = 6
• 2. 사회복지전담공무원의 직무 = 7
• 제2절 직무만족의 개념과 의의 = 10
• 1. 직무만족의 개념 = 10
• 2. 직무만족과 관련된 개념 = 11
• 3. 직무만족의 의의 = 15
• 제3절 직무만족에 미치는 영향요인 = 18
• 1. 직무태도 요인 = 18
• 2. 조직 내 인간관계 요인 = 20
• 3. 직무환경 요인 = 20
• 4. 업무특성 요인 = 21
• 제4절 선행연구 고찰 = 22
• 1. 민간 사회복지사의 직무만족에 관한 선행연구 = 22
• 2. 사회복지전담공무원의 직무만족에 관한 선행연구 = 25
• 제3장 연구모형 및 조사설계 = 28
• 제1절 연구모형과 연구가설 = 28
• 1. 연구모형 = 28
• 2. 연구가설 = 30
• 제2절 조사설계 = 31
• 1. 자료수집 및 분석방법 = 31
• 2. 변수의 정의 = 33
• 3. 분석방법 = 37
• 제4장 연구결과 분석 = 38
• 제1절 주요 변수의 특성 = 38
• 1. 조사대상자의 일반적 특성 = 38
• 2. 직무태도 요인의 분석 = 39
• 3. 조직 내 인간관계 요인의 분석 = 40
• 4. 직무환경 요인의 분석 = 41
• 5. 업무특성 요인의 분석 = 42
• 6. 각 요인간의 비교 = 45
• 7. 직무만족도의 분석 = 46
• 제2절 개인별 특성에 따른 분석 = 47
• 1. 성별에 따른 분석 = 47
• 2. 연령에 따른 분석 = 48
• 3. 학력에 따른 분석 = 50
• 4. 결혼여부에 따른 분석 = 51
• 5. 근무기간에 따른 분석 = 52
• 6. 직급에 따른 분석 = 54
• 7. 사회복지사 자격증 등급에 따른 분석 = 55
• 8. 근무지에 따른 분석 = 56
• 제3절 각 요인별 상관관계 분석 = 59
• 1. 직무만족도와 각 독립변수와의 관계 = 59
• 2. 직무태도 요인의 하위변수와 직무만족도와의 관계 = 60
• 3. 조직 내 인간관계 요인의 하위변수와 직무만족도와의 관계 = 61
• 4. 직무환경 요인의 하위변수와 직무만족도와의 관계 = 63
• 제4절 직무만족도에 미치는 영향 요인의 분석 및 가설검증 = 64
• 1. 직무만족도와 개인별 특성과의 인과관계 = 64
• 2. 직무만족도에 미치는 영향 요인의 분석 = 65
• 3. 가설검증 = 67
• 제5장 요약 및 결론 = 73
• 제1절 분석결과의 요약 = 73
• 1. 조사대상자의 특성 및 개인적 특성에 따른 분석 = 74
• 2. 직무만족도에 미치는 영향 요인 분석 = 75
• 제2절 직무만족도 향상을 위한 제언 = 78
• 제3절 후속연구를 위한 제언 = 81
• 참고문헌 = 82
• ABSTRACT = 86
• 설문지 = 88
• 부록2 직무만족을 위한 개선안 개방형 문항 응답 = 93
• 부록3 영주시 사회복지전담공무원 공문분석 결과 = 94