도서관서비스의 효율성 측정에 관한 연구 : -DEA기법에 의한 도서관 관종별 성과비교를 중심으로- = Measuring the Efficiency of the Libraries Using DEA

다국어 초록 (Multilingual Abstract)

This study has established some concrete purposes to investigate the efficiency of various library service based on the existing previous research.
They are as follows:
First, it provides the basic materials of efficiency about the public library, university library and research & special library. Second, it produces more various inputs and outputs on analyzing the library efficiency. Third, it groups the current of various library by analyzing a 4-year time series analysis. Fourth, it suggests the efficient solutions about the field which lacks efficiency.
This study method for the efficiency according to the service type of all libraries used Frontier Analyst Professional Edition and EMS for the DEA, Excel 2007 at Microsoft for Data Preparation, SPSS PC+ 13.0 Ver. for Descriptive Analysis and Visualization and Expert Choice S/W for AHP Analysis.
Chosen library used by analysis finally are 182 public libraries (728 for 4 years), 97 university libraries (388 for 4 years) and 43 research & special libraries (172 for 4 years).
Public library has used total 11 inputs such as site, total floor area, carrell, the number of collection books, the number of periodicals, the number of non-books, the number of annual increased books, the number of staffs, personnel expenses, purchase cost of books, and budgetary cost.
Also it has used 3 outputs such as the number of annual users, of annual reading books and of annual lending books.
The inputs of the university library have used 8 factors such as total floor area, carrell, the number of collection books, the number of periodicals, the number of non-books, the number of annual increased books, the number of staffs, and budgetary cost.
And outputs have used 2 factors such as the number of annual users and of annual lending books.
The inputs of research & special library have used 7 factors such as total floor area, carrell, the number of collection books, the number of periodicals, the number of annual increased books, the number of staffs, and budgetary cost.
And outputs have used 2 factors such as the number of annual users and of annual lending books.
The results made through these analysis are as follows:
First, AHP analysis method made by the subject of experts has some conclusions as follow.
The inputs of public library have been analyzed in important order, book service, management service and space service.
The outputs have been considered important the number of annual users, of annual lending books and then of annual reading books in order.
The inputs of university library have been analyzed in important order, book service, management service and space service.
The outputs have been considered important the number of annual users and of annual lending books in order.
The inputs of research & special library have been analyzed in important order, book service, management service and space service.
The outputs have been considered important the number of annual users and of annual lending books in order.
Second, CCR and BCC analysis method by the subject of chosen libraries has some conclusions as follow.
In case of public library, Gwanak Cultural Center & Library in 2003, Yangchun Public Library in 2004 and 2005 and Haewoondae Banyeo Library in 2006 respectively, have recorded the most available as a reference group.
Yangsan College Library has recorded the most as a university library Kangnam Sungshim Hospital Library as a research & special library.
Third, CCR and BCC analysis method made from points of time series analysis has conclusions as follows.
Public libraries have been classified with Capital area, Chungcheong, Gangwon, Honam and Youngnam Province.
Public libraries by divided 5 and university libraries by divided 3 have been analyzed from the time series points of view.
Public libraries were classified with Capital area, Chungcheong, Gangwon, Honam, Youngnam Province.
According to the regional classification, public libraries which have never been analyzed efficiently for 4 years are 13 libraries in Capital area, 4 in Chungcheong, 0 in Gangwon, 2 in Honam and 7 libraries in Youngnam.
Libraries which have been analyzed efficiently for 4 years are 1 library in Capital area, 1 in Chungcheong, 3 in Gangwon, 5 in Honam and 0 in Youngnam.
In case of university libraries, it was classified with national & public university, private university and college.
Of the university libraries, university libraries which have never been analyzed efficiently for 4 years are 1 library in the national & public university, 36 in the private university and 10 in the college.
University libraries which have been analyzed efficiently for 4 years are 1 in the private university library, 1 library in the college library and national & public university library has no record.
Fourth, time series points of view has been made on the basis of the same inputs and outputs through the unity of library variety. In BCC analysis method, among total 728 libraries, 18(2.5%) public libraries were analyzed, 20(10.9%) libraries have been increasing and 3(1.6%) libraries are on the decrease in its efficiency.
In BCC analysis method, among total 388 university libraries, 17 university libraries(4.4%) was analyzed efficient, 14(14.4%) has been increasing steadily and 13(13.4%) is on the decrease in its efficiency. Libraries which are keeping 100 efficiency for 4 years are 3 libraries.
In BCC analysis method, among total 172 research & special libraries, 84 libraries(48.8%) were analyzed efficient, 2 libraries show steadily increase, while 3 libraries show decrease in its efficiency.
Future policies based on the derived results are as follows:
First, public library is required to have some functions as an information center, life-long education center, culture center, recreation center and life convenience center in community.
Public library will be able to improve when the national and local interest of library, consistent policy are mixed with librarians' efforts.
It is also important for librarians and staffs to recognize the current of the rapidly changing world situation.
Second, the role and function of university library are very significant and the purpose of its existence is "Spreading and Expanding of Knowledge".
If university library system is opened to the public as well as teaching staffs and students, it can be said to have open-minded and cooperative policy.
To achieve this purpose, university library must be used as a leading role for the strong country which has much knowledge.
Also it must establish some vision and plans as a scientific reserch library.
And to rule out the confusion of library policy, the centralizaton of the library must be promoted on the whole national scale.
Third, it is true that research & special library policy has been neglected so far.
As research & special library is a place where any staffs working for the involved occupation uses, the higher level users have, the more intensively it must be studied for the preparation of the information.
In doing so, it will be settled down as an important position in the Information Age.
Also a competent librarian must be posted and form some networks which make library management more efficiently.
Any librarian must have a confirmed conviction and interchange their information one another.
Fourth, every library needs to be managed from competitive points of view.
In considering that this study accesses efficiency or relative points of view, all libraries are in the competitive position.
Therefore, all libraries must attract as many users as possible and must consider inputs as well as outputs in various respects.
We must have the notion that every information comes from the library and the role of future library has some tasks which government, Korean Library Association, all librarians and libraries should deal with together.
It is obvious that current and future libraries are moving forward "From library center To users center" and "From just information collection To the approach of information".
On and on the role of library is getting more and more important and the efforts to fulfill the role will have to be made continuously.

목차 (Table of Contents)

• ABSTRACT xvi
• 제1장 서론 1
• 제1절 문제제기와 연구목적 1
• 제2절 연구의 범위 및 방법 3
• 1. 연구의 범위 3
• 2. 연구의 방법 5
• 제2장 도서관서비스 효율성 측정에 관한 이론적 고찰 9
• 제1절 도서관서비스의 의의 9
• 1. 도서관서비스의 개념 및 특징 9
• 2. 현대적 의미의 도서관서비스 유형 19
• 제2절 효율성의 개념 49
• 1. 효율성의 개념 및 의의 49
• 2. 효율성 측정의 문제 51
• 제3절 효율성의 측정방법 53
• 1. 효율성 측정방법 53
• 2. 자료포락분석(DEA)에 의한 효율성 측정 54
• 제4절 AHP 측정방법 61
• 1. AHP 기법의 기본개념 61
• 2. AHP 분석의 적용절차 64
• 제3장 도서관서비스의 효율성 측정모형 설정 69
• 제1절 기존 도서관 관련 DEA 연구사례 69
• 1. 외국의 도서관 관련 DEA 연구 69
• 2. 국내의 도서관 관련 DEA 연구 71
• 3. 선행연구와 본 연구의 차이점 73
• 제2절 효율성 측정을 위한 지표의 선정 74
• 1. 도서관서비스 측정을 위한 지표의 선정 74
• 2. 연구모형 및 조사절차 81
• 제4장 도서관서비스 효율성 측정 및 비교분석 86
• 제1절 전체 선정 도서관의 효율성 평가결과 86
• 1. 총괄적 기초통계 분석 86
• 2. 전체 선정 도서관의 연도별 CCR 효율성 분석 결과 107
• 3. 전체 선정 도서관의 연도별 BCC 효율성 분석 결과 144
• 4. 관종별 시계열 분석 203
• 5. 권역에 따른 공공도서관 효율성 평가 224
• 6. 대학분류에 따른 대학도서관 효율성 평가 230
• 7. 연도별 관종 통합 분석 233
• 8. 관종 통합 시계열 분석 295
• 제2절 도서관의 사례연구 322
• 1. 분석대상 도서관의 선정 322
• 2. 공공도서관의 사례연구 323
• 3. 대학도서관의 사례연구 341
• 4. 전문·특수도서관의 사례연구 352
• 제3절 분석결과 요약 358
• 제5장 결론 364
• 제1절 결론 364
• 제2절 연구의 한계 및 향후 연구방향 367
• 참고문헌 371
• 부록 1 : 설문지
• 부록 2 : 전국 도서관 현황
• 부록 3 : 분석결과