호텔 기업의 사회적 자본, 조직 신뢰, 조직 몰입간 구조적 관계에 관한 연구 = The Structural Relationships Between Social Capital, Organizational Trust and Organizational Commitment in Hotels

다국어 초록 (Multilingual Abstract)

The purpose of this study is to investigate the causal relationships among social capital, organization trust, and organization commitment in the Korean (super) deluxe hotels. This study is also to analyze the moderating effect of hotel management types (locals vs. international chains) in the causal relationships among research constructs..
Three hundred sixty questionnaires, with a 83.7% response rate from a convenient sample of 430 hotel employees, were utilized to study the relationships between research constructs.
AMOS (7.0 version) and SPSS (12.0 version) were employed to analyze the unidimensionality of research concepts and reliability test, and confirmatory factor analysis were performed. Structural equation modeling was employed to verify hypotheses.
Five underlying dimensions of social capital were identified from 23 variables; relation to boss, relation to subordinates, relation to department, structural, and cognitive. Both organization trust and organization commitment were identified as a single dimension respectively.
And five exogenous constructs dealing with social capital and two endogenous constructs, including organization trust and organization commitment were analyzed with structural equation modeling procedures. In the resulting structural equation model, seven hypotheses were supported. There was a moderating effect of hotel management types (locals vs. international chains) in the relationships between social capital, organization trust, and organization commitment.
The findings can be summarized as follows:
Except for 'relation to subordinate' all the factors of social capital had significant influence on organization trust. In the relationships between social capital and organization commitment, both 'relation to subordinate' and 'structural' among social capital factors had significant influence on it. And organization trust had significant influence on organization commitment.
The results of this study generally supported the hypothesized model and provided strong support for the idea that social capital of hotel organization played a important role in ensuring organization trust and organization commitment which lead to organization effectiveness. The proposed model provides hotel managers with valuable information for strenghthening an intangible asset of social capital in the organization in order to build consistent organization trust and thus reach to organization commitment as competitive advantage.

목차 (Table of Contents)

• I.서 론 1
• 1.1 문제의 제기 1
• 1.2 연구의 목적 4
• 1.3 연구의 방법 및 범위 6
• II. 이론적 배경 9
• 1.1 사회적 자본 9
• 1.1.1 사회적 자본의 개념 9
• 1.1.2 사회적 자본의 구성요소 14
• 1.1.3.사회적 자본의 선행연구 18
• 2.1 조직신뢰 21
• 2.1.1 신뢰의 개념 21
• 2.1.2 조직신뢰 23
• 3.1 조직몰입 25
• 3.1.1 조직몰입의 개념 25
• 3.1.2 조직몰입의 구성요인 27
• 4.1 구성개념간의 관계 29
• 4.1.1 사회적 자본과 조직신뢰 및 조직몰입의 관계 29
• 4.1.2. 조직신뢰와 조직몰입의 관계 31
• III. 연구설계 35
• 1.1 연구모형의 설계 및 연구과제의 설정 35
• 1.1.1 연구모형의 설계 35
• 1.1.2. 연구가설의 설정 36
• 2.1 실증조사의 설계 39
• 2.1.1 조사표본의 설계 39
• 2.1.2 변수의 조작적 정의 및 측정도구의 선정 41
• 2.1.3 설문지의 구성 43
• 2.1.4 분석방법 및 절차 44
• VI. 분석결과 46
• 1.1 표본의 일반적 특성 46
• 1.1.1 인구통계적 특성 46
• 1.1.2 기술분석 48
• 2.1 연구단위에 대한 신뢰도 및 타당성 검정 51
• 2.1.1 연구단위에 대한 신뢰도 분석 51
• 2.1.2 연구단위에 대한 타당도 분석 52
• 3.1 가설의 검정 59
• 3.1.1 가설의 검정 59
• 3.1.2 간접효과 및 총효과 분석 63
• 3.1.3 호텔경영형태의 조절효과분석 65
• V.결론 69
• 1.1 연구의 요약 69
• 1.2 연구의 시사점 72
• 1.3 연구의 한계점 및 제언 82
• 참 고 문 헌 83
• 설 문 서 99
• 부 록 103
• ABSTRACT 106