호텔의 멘토링 기능이 경력몰입 및 팀몰입에 미치는 영향 : 직원 성격 유형의 조절 효과를 중심으로 = A Study of the effects of the mentoring functions at hotel on the employee's career commitment and team commitment: Focused on the moderation effects of the employee's personality types

다국어 초록 (Multilingual Abstract)

ABSTRACT

A Study of the effects of the mentoring functions at hotel on the employee’s career commitment and team commitment
- Focused on the moderation effects of the employee’s personality types.-

Yong-Moon Lee
Graduate School of Tourism
Sejong University
Major: Hotel Management
Academic Advisor: Hyung-Ryong Lee

In present and advanced industrial society, it is getting more important for business organizations to build up an organizing ability and seek and promote qualified individuals. But the effort to meet their goals is insufficient yet.
As a result, many problems of shortage of professional in business organizations have risen. So, the enterprises have to introduce the mentoring systems which can help them seeking and prompting professionals.
A Hotel business is a personal and service business. So, the most important part in the hotel business is a personal property. An importance of the personal property has been emphasized in hotel more than in other businesses. When we offer a service to the guests, a personal character of each staff has influence on a guest satisfaction and good image of the hotel as well as job satisfaction and organizational commitment of the staff.
The purpose of this study is to examine the effects of the mentoring functions (Career function, psychosocial function and role modeling function) on career commitment and team commitment, and examine if the personality types work as a moderating effects between mentoring functions and two different commitments.
The results of this study are as below.
First, three mentoring functions (career function, psychosocial function and role modeling function) effect on employee’s career commitment and team commitment.
Second, among the mentoring functions that is perceived by every employee, the effects of career function and psychosocial function on career commitment are moderated by personality types.
Third, among the mentoring functions that is perceived by every staff, the effects of career function and psychosocial function on team commitment are moderated by personality types.
In the conclusion, mentoring functions increase the hotel employee’s career commitment and mentoring functions also improve a working motivation, so as a result, mentoring system effects positively on each employee’s type of occupation and job.
All employees in the organization can show and increase their ability as they work in a team. And mentoring functions play a leading role in the organization to improve the team commitment. Since every department in a hotel works as a team, mentoring system is more important to maximize the team commitment of the department.
Lastly, when the hotel organizations operate mentoring system to their employees, personality types of the individual must be considered as an important fact. As operators consider the personal types as a major fact, the hotel organizations can increase their employee’s career commitment and team commitment effectively and they will absolutely be successful in the hotel business.

목차 (Table of Contents)

• 제 1장 서론 1
• 제 1절 문제제기 및 연구목적 1
• 1. 문제제기 1
• 2. 연구목적 3
• 제 2절 연구의 방법 및 구성 4
• 1. 연구의 방법 4
• 2. 연구의 구성 5
• 제 2장 이론적 배경 6
• 제 1절 멘토링의 개념 6
• 1. 멘토, 멘토링의 개념과 정의 6
• 2. 멘토링의 기본구조 및 발전과정 10
• 3. 멘토링의 기능과 유형 14
• 4. 멘토링의 효과 20
• 5. 선행연구 고찰 23
• 제 2 절 경력 몰입 27
• 1. 경력의 개념 27
• 2. 몰입의 개념 29
• 3. 경력몰입의 개념 31
• 제 3절 팀 몰입 35
• 1. 팀의 개념 및 기본 요건 35
• 2. 팀 몰입의 개념 37
• 3. 팀 몰입의 발전 38
• 제 4 절 성격 유형 40
• 1. 성격의 개념 40
• 2. 성격유형과 행동 특성 43
• 3. 성격특성에 관한 선행 연구 55
• 제 5 절 구성 개념들간의 관계 59
• 1. 멘토링기능과 경력몰입간의 관계 59
• 2. 멘토링기능과 팀몰입간의 관계 60
• 3. 멘토링기능, 경력몰입, 팀몰입 및 성격유형간의 관계 62
• 제 3장 연구 설계 65
• 제 1절 연구 모형 및 연구 가설 65
• 1. 연구 모형 65
• 2. 연구 가설 66
• 제 2절 조사 설계 및 분석 방법 70
• 1. 조사 표본의 설계 70
• 2. 변수의 조작적 정의 및 측정 도구 선정 70
• 3. 설문지 구성 73
• 제 4장 연구의 결과 75
• 제 1절 응답자의 일반적 특성과 성격유형 75
• 1. 응답자의 일반적 특성 75
• 2. 성격유형(A형/B형) 구분 77
• 제 2절 측정도구의 신뢰도 및 타당성 검증 78
• 1. 문항 및 신뢰도 측정 78
• 2. 타당성 검증 85
• 제 3절 가설의 검증 87
• 1. 연구모형의 검증 87
• 2. 가설의 검증 90
• 제 5장 결론 97
• 제 1절 연구의 요약 및 시사점 97
• 1. 연구의 요약 97
• 2. 연구의 시사점 99
• 제 2절 연구의 한계 및 제언 103
• 참 고 문 헌 105
• 설문지 124
• ABSTRACT 120