TQM실행을 통한 학습촉진요인이 생산관리 목표와 조직성과 달성에 미치는 영향 = Effect of learning promotion factors to production management goals and organizational performance in the process of TQM implementation

다국어 초록 (Multilingual Abstract)

This study have tested effective relationship among TQM implementation factors, learning promotion factors, production management goals and organizational performance, in the context of which TQM implementation could expedite the organizational learning and then result in achieving the production management goals and finally accomplish organizational performance goals. Also this study, in stead of correlation analysis which usually adopted in the traditional researches, applied the path analysis, which could explain the direction of changes and causality between related factors. In other words, this study analyzed the causality based on the comprehensive conceptual framework for the construct factors, suggested in the previous researches, such as TQM implementation, learning promotion, production management and organizational performance. In order to test the causality among related construct factors, i.e. latent variables, this study designed a research model, which includes above-mentioned factors, and then established 3 hypotheses to test interrelationship among the construct concepts. Contrary to previous researches, this study adopted the structural equation modelling in order to construct the latent variables which could explain the complicated and comprehensive concepts of this study.
For the sake of empirical test for established hypotheses, this study performed a survey using questionnaires, which is designed to include all the related factors. Questionnaires had been mailed to 300 firms that achieved the ISO certificates, by which the TQM implementation is acknowledged. Then 105 responses were gathered and analyzed by AMOS, by which the structural causality could be proved easily.
From the analysis of this study, the conclusions are as follows;
First, hypothesis 1, in which TQM implementation factors and learning promotion factors are correlated is accepted. This means TQM implementation and learning promotion are influenced interactively with each other and proved being a critical factor in TQM.
Secondly, hypothesis 2 is rejected partially, in which TQM implementation and learning promotion affect independently the production management goals, such as cost, quality, flexibility and dependability. In other words, TQM implementation factor did not show the significant effects to the production management goals but learning promotion factor did effect significantly to the goals. From this, this study analogize the sequence between above-mentioned 2 factors.
Thirdly, hypothesis 3, in which TQM implementation factor is preceded learning promotion factor and is established and tested to be accepted.
Concludingly, TQM implementation can achieve the production management goals effectively through learning promotion process and then be able to accomplish the organizational performance goals.

목차 (Table of Contents)

• Ⅰ. 서론 = 1
• 1. 연구의 목적 = 1
• 2. 연구내용 및 방법 = 4
• Ⅱ. 이론적 배경과 선행연구 = 6
• 1. TQM에 관한 이론적 배경 = 6
• 1) TQM의 개요 = 6
• 2) TQM의 핵심요인 = 13
• 3) TQM에 의한 성과 = 18
• 4) TQM과 성과간의 관계에 관한 선행연구 = 23
• 5) 본 연구의 TQM요인 = 25
• 2. 생산관리목표에 대한 이론적 배경 = 29
• 1) 생산전략 = 29
• 2) 생산관리 목표 = 32
• 3. 조직학습에 관한 이론적 배경 = 39
• 1) 조직학습 = 39
• 2) 학습촉진요인 = 48
• 3) 본 연구의 TQM실행과정상의 학습촉진요인 = 54
• 4. 선행연구에 대한 종합적 검토 = 56
• Ⅲ. 연구모형의 설계 = 60
• 1. 연구모형의 체계와 설정 = 60
• 1) 연구모형의 체계 = 60
• 2) 연구모형의 설정 = 62
• 2. 가설의 설정 = 65
• 3. 설문의 설계 = 67
• 1) TQM 실행요인 = 68
• 2) 학습촉진요인 = 71
• 3) 생산관리목표 = 73
• 4) 조직성과 = 75
• Ⅳ. 실증분석 = 78
• 1. 자료의 수집 = 78
• 2. 사전분석 = 78
• 1) 응답기업 구성 = 78
• 3. 타당도 분석 = 79
• 1) TQM실행요인 = 80
• 2) 생산관리목표 = 84
• 3) 학습 촉진요인 = 86
• 4) 성과에 대한 분석 = 87
• 4. 신뢰도분석 = 88
• 5. 가설검정 = 91
• 1) 기술통계 = 91
• 2) AMOS 분석 결과 = 93
• 3) 가설검정 = 98
• Ⅴ. 요약 및 결론 = 108
• 1. 연구의 요약 및 시사점 = 108
• 2. 연구의 한계 및 향후 연구방향 = 111
• 참고 문헌 = 114
• Abstracts = 131
• 부록 = 134