사회복지전담공무원의 소진에 영향을 미치는 요인에 관한 연구 = A Study on the Factors influencing Burnout of Public social workers in charge of Social Welfare

다국어 초록 (Multilingual Abstract)

The purpose of this study is to find out the relationship between burnout and demo-sociological characteristics, working area and job stress based on burnout of public social workers in charge of social welfare as well as to figure out the effects of demo-sociological characteristics, working area, job stress and the factors of social support on burnout.
The subjects of this research are consisted of public social workers in charge of social welfare who worked in a dong-office, a gu-office and metropolitan city hall in Daejeon by Aug 25, 2006. The questionnaire was made up and used as a research tool. The collected data was analyzed by the SPSS 12.0 program.
The results of this study focused on the difference and relationship between burnout and the demo-sociological characteristics, the working area, job stress characteristics and the factors of social support, respectively.
Firstly, burnout was classified into three factors which are emotional exhaustion, lack of achievement and inhumanizing client. These factors showed lower than 3 point on the 5 point Likert scale.
Social support from family, friends and colleague, among the sub-factors of social support, showed slightly higher than 3 point. Among 4 sub-factors of job stress, work load and unit work were higher than middle point, and role conflict and role vagueness were lower than 3 point.
Secondly, by the correlation analysis and ANOVA, the relationship between burnout and the characteristics of job stress from the explanation, role conflict, unit work in the order were found to be meaningful statistically. By the regression analysis, sex, economic class and period of working, colleague support were expected to be burnout-causing factors for public social workers.
Some practical implications were suggested as follows :
Firstly, the issue of burnout of public social workers in charge of social welfare should be discussed openly to improve social services provided for the clients.
Secondly, to solve the problems of the characteristics of work stress which is the most highly related to burnout of public social workers in charge of social welfare, colleague support is necessary for the social support, and if public social workers in charge of social welfare are managed by the expert group of social welfare through setting up the communication system of social welfare, it could be helpful to reduce burnout.

목차 (Table of Contents)

• 제1장 서론 1
• 1. 문제 제기 1
• 2. 연구문제 3
• 제2장 이론적 배경과 기존연구 검토 4
• 1. 소진 4
• 1) 소진의 개념 4
• 2) 소진의 과정 6
• 3) 소진의 요인 7
• 2. 사회적지지 10
• 1) 사회적 지지의 원천 11
• 2) 사회적 지지의 유형 11
• 3) 사회적 지지의 기능 12
• 3. 소진과 사회적 지지에 관한 선행연구 검토 14
• 제3장 연구방법 17
• 1. 연구모형 17
• 2. 조사대상과 표집 18
• 3. 변수의 정의와 척도 18
• 1) 변수의 정의 18
• 2) 변수의 척도 20
• 4. 분석방법 24
• 제4장 분석 결과 25
• 1. 조사대상자의 특성 25
• 1) 조사대상자의 인구사회학적 특성 25
• 2) 조사대상자의 근무지 특성 27
• 2. 소진, 사회적 지지, 업무 스트레스의 정도 28
• 1) 소진의 정도 28
• 2) 사회적 지지와 업무 스트레스 정도 29
• 3. 조사대상자의 특성에 따른 소진의 차이 31
• 1) 인구사회학적 특성에 따른 소진의 차이 31
• 2) 근무지 특성에 따른 소진의 차이 35
• 4. 소진과 업무 스트레스, 사회적 지지 요인과의 관계 39
• 1) 업무 스트레스 특성과 소진과의 상관관계 39
• 2) 단위업무 요인과 소진과의 상관관계 분석 40
• 3) 사회적 지지 요인과 소진간의 상관관계 42
• 5. 소진에 영향을 미치는 요인 44
• 1) 정서적 탈진에 영향을 미치는 요인 46
• 2) 성취감 결여에 영향을 미치는 요인 47
• 3) 클라이언트의 비인간화에 영향을 미치는 요인 49
• 4) 전체 소진에 영향을 미치는 요인 51
• 제5장 결론 및 제언 56
• 1. 결과 요약 57
• 2. 연구의 함의 및 제언 61
• 3. 연구의 제한점 65
• 참고문헌 66
• ABSTRACT 70
• 부록 73