교육행정직공무원의 직무만족에 관한 연구 = (A) Study of the Job Satisfaction of Educational Administrative Official

다국어 초록 (Multilingual Abstract)

In a new educational environment of change and innovation, in order to support and promote for the intended education to obtain its desirable results, and pursue efficiency of educational administration, the job satisfaction of educational administrative officials can be a crucial factor on whether the education succeeds or fails. Therefore, this study is intended to analyze the actual state of 234 educational administrative officials in Chungcheongbuk-do Office of Education based on various theories and previous studies on job satisfaction, suggest a problem and improvement plan, and so find the way to improve the job satisfaction.
The statistical analysis of data has been carried out by Frequency Analysis, T-test, One-way ANOVA(Analysis of Variance), Scheffee test, X2(Chi-Square) test, Pearson’s correlation, Multiple Regression Analysis using SPSS Win 7.5(ver.).
For the analysis model of the study, 6 factors including the job, personnel management, pay, working environment, human relationship & communication, and possibilities for improvement & acknowledgement have been selected as a variable which can have an effect on the job satisfaction, and additional 6 characteristic variables such as sex, age, education, workplace, job grade, and working experience have been selected as a personal characteristic.
The detailed analysis of this study has been conducted by the frequency analysis on the demography characteristic variables and job satisfaction variables, and the difference among job satisfaction variables according to the demography characteristic variables has been verified and correlation between variables which affects the job satisfaction has been analyzed.
Likert type 5 scale method was used as a measurement tool, and as a result of the reliability test for the tool, the Cronbach's alpha value of each variable showed 0.61 minimum, which represents the reliability of the method is very high.
A hypothesis of this study was assumed that the job satisfaction will show meaningful difference according to personal environmental factors and correlation will affect positively between the job satisfaction factors, and the job factor showed meaningful difference by sex and age, the personnel management by sex, and the pay by age and job grade.
The problems and improvement plan of job satisfaction are as follows: Firstly, regarding the job factor, women rather than men, and officials working at schools rather than at educational administrative offices seemed more unsatisfied and therefore, to reduce the unsatisfaction factor, it is considered that the managers’ work schedule without differentiating men and women and a proper number of assistants for supporting the administrative works in each school are needed. Secondly, since all officials showed unsatisfaction for the personnel management, the preparation of reasonable personnel management standards and previous release of the standards, and more active opening for the information of those who related to each personnel management result. Thirdly, the pay factor also showed unsatisfactory and most of the respondents seemed to think that their pay is relatively low compared to what they do, and therefore, a proper allowance for a specific work should be newly given at each school, and in consideration of the specialty of educational administration, a fair initial pay and pay for promotion should be demarcated. Fourthly, the working environment factor seemed satisfactory as a whole. However, the efforts for expanding the stable education expense such as the establishment of ordinance on education expense aid, improvement of the working environment, and financial support including supply of office equipment suitable for the age of ubiquitous are still required. Fifthly, as for the human relationship & communication, 89% of respondents showed satisfied. However, the periodic education for cultivating readership of managers is required and the utilization ability should be increased by strengthening information education such as PC and internet utilization. Lastly, possibilities for improvement & acknowledgement factor seemed satisfactory as a whole. However, 61.2% of the respondents showed unsatisfied in social evaluative factor compared to general administrative officials, and therefore, it is needed to make them have satisfaction and pride by establishing the complete independence of educational self-government and acknowledging the specialty and professionalism of the educational administration and giving an allowance suitable for the characteristics.
The limitation of this study includes: Firstly, since the subjects for this study are limited in Chungcheongbuk-do, the regional or national characteristics have not been considered and the results of this study should not be generalized. Secondly, the analysis for the vertical difference was not possible by following the cross-sectional method only. Thirdly, the job satisfaction was assessed based on only the simple factors; therefore, the study results cannot have a representative meaning. Fourthly, there was a limitation of a general research which a questionnaire should have.

목차 (Table of Contents)

• 제1장 서 론
• 제1절 연구의 목적 1
• 제2절 연구의 범위와 방법 3
• 1. 연구의 범위 3
• 2. 연구의 방법 4
• 제2장 교육행정직공무원의 직무만족에 관한 이론적 배경 5
• 제1절 교육행정직공무원의 특성 5
• 1. 교육행정의 개념과 특징 5
• 2. 교육행정 조직의 특성 8
• 3. 교육행정직공무원의 역할 11
• 제2절 직무만족의 의의와 주요 이론 12
• 1. 직무만족의 의의 및 중요성 12
• 2. 직무만족에 관한 주요 이론 17
• 3. 직무만족의 영향 요인 24
• 제3절 선행연구의 검토 30
• 제4절 연구의 분석 모형 및 가설의 설정 33
• 1. 연구의 분석 모형 33
• 2. 가설의 설정 35
• 제3장 직무만족에 관한 실증적 분석 36
• 제1절 조사 설계 36
• 1. 조사대상 및 자료 수집 36
• 2. 설문지 구성 37
• 3. 자료 분석 기법 40
• 제2절 인구 통계학적 특성 분석 41
• 제3절 직무만족 요인 문항 분석 43
• 1. 직무자체 요인 43
• 2. 인사 관련 요인 48
• 3. 보수 관련 요인 56
• 4. 근무환경 관련 요인 61
• 5. 인간관계 및 의사전달 관련 요인 64
• 6. 발전가능성 및 인정 관련 요인 69
• 7. 가설검증 72
• 제4장 직무만족의 문제점 및 개선방안 84
• 제1절 문제점 84
• 제2절 개선방안 87
• 제5장 결 론 91
• 제1절 연구결과 요약 91
• 제2절 연구의 한계점 96
• 참고문헌 98