地方行政의 效率性 評價에 關한 硏究 : DEA 技法에 의한 基礎自治團體 福祉서비스 分析 = (A)study on the efficiency evaluation of the local administration : the data envelopment analysis of social welfare services

다국어 초록 (Multilingual Abstract)

This study explored the efficiency of social welfare services provided by the local governments in South Korea. There were four major research projects; Firstly, the relative efficiency of the social welfare services provided by 234 local governments was measured and evaluated. Quantitative evaluation tools used were Data Envelopment Analysis(DEA) and Post-DEA. According to those evaluation results, several local governments were selected as best models. Then, their efficiency scores were ranked, and they became benchmarking units for the next step, a qualitative analysis. Secondly, we analyzed efficiency by such dimensions as operation field, administration system, region, financial independence degree, and population. From this analysis, we could make theoretical and practical implications. Thirdly, a qualitative evaluation was done. Local governments for this step were picked out on the basis of the previous quantitative evaluation. Finally, we proposed plans for efficiency improvement based upon the quantitative and qualitative evaluations. Similarities and differences of the two evaluations were clarified and used for the proposal.
The unique points of this research were as followings; The community welfare systems of major countries and those of Korean local governments were compared and some implications were made for the Korean government. It is also notable that various evaluation methods were applied for the efficiency evaluation. Two quantitative methods, DEA and Post-DEA, and a qualitative methods were used. Furthermore, we proposed a comprehensive evaluation model which integrated input variables, output variables, control variables, quantitative evaluation, and qualitative evaluation methods. From this model, a dynamic evaluation rationale and more persuasive findings could be made.
The subjects of this study were the data from 234 local governments during the years between 2000 and 2004. From the quantitative evaluation, we found that less than a half of local governments possessed efficient social welfare- service systems. The efficiency of the welfare system for the aged people was rapidly increased. The efficiency of self-managed provinces also got high scores. We expected high efficiency in the near future in such sectors as the middle-western region, local governments with low financial independence degree, and those with a small population.
On the basis of the qualitative evaluation, we could find the good fitness of our DEA model. In addition, we found that some factors such as leadership, volunteer services, and participation of the residents were not included in the quantitative evaluation, but they were also key factors increasing the efficiency of the welfare system.

목차 (Table of Contents)

• 第1章 硏究問題 = 1
• 第1節 硏究目的 = 1
• 第2節 硏究範圍와 方法 = 6
• 第3節 硏究動向 = 8
• 第2章 理論的․制度的 背景 및 分析의 틀 = 16
• 第1節 公共部門의 效率性 測定 = 16
• 1. 성과의 개념과 측정의 의의 = 16
• 2. 효율성 개념에 대한 다양한 접근 = 19
• 3. 성과측정으로서의 상대적 효율성 = 22
• 第2節 相對的 效率性 測定의 論理 = 25
• 1. 상대적 효율성 평가모형으로서의 DEA 모형 = 25
• 2. DEA 모형의 이론적 형태 = 28
• 3. DEA 모형의 유용성 및 유의사항 = 47
• 第3節 基礎自治團體의 福祉서비스 考察 = 51
• 1. 기초자치단체의 복지서비스 현황 = 51
• 2. 기초자치단체의 복지서비스 평가 = 55
• 第4節 分析의 틀 = 68
• 1. 분석틀의 구성 = 68
• 2. 분석요소의 정의 = 70
• 第3章 DEA 模型에 의한 效率性 評價 = 81
• 第1節 全體 效率性 評價 結果 = 81
• 1. 총괄적 기술통계 분석 = 81
• 2. CCR 모형에 의한 상대적 효율성 평가 = 84
• 3. BCC 모형에 의한 상대적 효율성 평가 = 86
• 4. 민감도 분석 = 87
• 5. 상대적 효율성 평가 점수의 분포 = 88
• 6. 준거집단 선정 = 89
• 第2節 調節變數別 效率性 評價 結果 = 91
• 1. 분야별 효율성 평가 결과 = 91
• 2. 행정계층별 효율성 평가 결과 = 99
• 3. 지역별 효율성 평가 결과 = 104
• 4. 재정자립도별 효율성 평가 결과 = 109
• 5. 인구별 효율성 평가 결과 = 115
• 6. 평가 결과 비교 = 120
• 第4章 Post-DEA 模型에 의한 效率性 評價 = 124
• 第1節 AP 模型에 의한 效率性 評價 結果 = 124
• 1. 전체 효율성 평가 결과 = 124
• 2. 조절변수별 효율성 평가 결과 = 127
• 第2節 Tier 分析에 의한 效率性 評價 結果 = 145
• 1. 년도별 효율성 평가 결과 = 145
• 2. Tier 분석 평가 결과 분석 = 147
• 第5章 計量的․質的 評價의 含意 및 效率性 向上 方案 = 153
• 第1節 DEA 分析 結果의 政策的 含意 = 153
• 1. DEA 결과와 Post DEA 결과의 비교 = 153
• 2. 복지서비스 효율성 평가의 함의점과 한계 = 156
• 3. 질적 평가의 필요성 = 160
• 第2節 質的 方法에 의한 評價 = 163
• 1. 질적 평가 대상의 선정 = 163
• 2. 최상위집단에 대한 평가 = 167
• 3. 최하위집단에 대한 평가 = 174
• 4. 질적 평가 결과 정리 = 180
• 5. 계량적 평가와 질적 평가 결과의 비교 = 184
• 第3節 效率性 向上 方案 = 188
• 1. 계량적 평가결과에 의한 효율성 향상 방안 = 188
• 2. 질적 평가결과에 의한 효율성 향상 방안 = 193
• 第6章 結論 = 197
• 第1節 硏究要約 = 197
• 第2節 硏究含意 = 202
• 第3節 硏究限界 = 203
• 參考文獻 = 206
• 附錄 = 225
• ABSTRACT = 270