Unintended Consequences among Trainers Delivering Structured on-the-Job Training in a Korean Organization

다국어 초록 (Multilingual Abstract)

The purpose of this study was to examine the unintended consequences among trainers delivering structured on-the-job training (S-OJT) in a Korean insurance sales organization. Specifically, this study investigated whether trainers' learning and development opportunities through S-OJT trainer preparation, S-OJT trainer delivery actions, and S-OJT trainer work environment influenced four unintended consequences: organizational commitment, occupational commitment, self-efficacy as a trainer, and sales performance. These proposed relationships were hypothetical to be moderated by individual demographic characteristics.
A causal-comparative research design was used in this study. The population consisted of all S-OJT trainers (N = 2498) who were working in the Korean organization in 2003. Three hundred thirty four S-OJT trainers were randomly selected from 20 division offices. Data were collected through a mailed questionnaire. The total number of respondents was 235 (response rate: 70.35%). Standard multiple regression analyses and nested regression analyses were used to address the research questions.
The results of this study showed that three of the four expected unintended consequences of S-OJT on trainers existed: organizational commitment, occupational iii commitment, and self-efficacy. However, sales performance is not directly related to trainers' experience in S-OJT. The findings of this study showed that the S-OJT effectiveness could be explained by the unintended consequences on trainers beyond the explicit expectations on trainees. The results suggest that the success of S-OJT depends on 1) how organizations develop their trainers, 2) how organizations provide support to their trainers, and 3) the close contacts with stakeholders. In summary, the S-OJT program is for the trainees. However, this study found that the S-OJT program benefits for trainers as well. Implications for theory in the field of HRD are presented.

목차 (Table of Contents)

• ABSTRACT = ⅱ
• DEDICATION = ⅳ
• ACKNOWLEDGMENTS = ⅴ
• VITA = ⅳ
• TABLE OF CONTENTS = ix
• LIST OF TABLES = xii
• LIST OF FIGURES = xv
• CHAPTER 1 INTRODUCTION = 1
• Statement of the Problem = 4
• Research Questions = 10
• Definition of Terms = 10
• Limitations of the Study = 12
• Significance of the Study = 13
• CHAPTER 2 REVIEW OF LITERATURE = 17
• Human Resource Development = 18
• Definition = 18
• Systems Theory Applied to HRD = 22
• Competence and Employee Development = 24
• The Role of Trainers = 26
• The Role of Trainer = 26
• Competencies to be Effective Trainers = 30
• Structured On-the-Job Training = 33
• Definition and Features = 33
• A System View of S-OJT = 37
• S-OJT Trainer Preparation = 39
• S-OJT Trainer Work Environment = 43
• S-OJT Trainer Delivery Actions = 46
• Learning and Development Opportunities for Trainers = 51
• Unintended Consequences of S-OJT on Trainers = 59
• Organizational Commitment = 61
• Occupational Commitment = 65
• Individual Performance = 68
• Self-Efficacy = 70
• Conceptual Framework for the Study = 73
• CHAPTER 3 METHODOLOGY = 77
• Research Type = 77
• Research Setting = 78
• Respondent Selection = 80
• Operationalization of Variables = 82
• Instrument Development = 87
• Research Procedures = 97
• Data Collection = 97
• Data Analysis = 99
• CHAPTER 4 RESULTS = 102
• Demographic Information = 102
• Descriptive Statistics = 103
• Research Questions = 105
• Research Question One = 105
• Research Question Two = 109
• Research Question Three = 112
• Research Question Four = 123
• Research Question Five = 136
• CHAPTER 5 SUMMARY, CONCLUSIONS, AND IMPLICATIONS = 151
• Summary of the Results = 151
• Conclusions = 156
• Implications for HRD Theory = 164
• LIST OF REFERENCES = 168
• APPENDIX A ENGLISH VERSION OF INSTRUMENT = 185
• APPENDIX B KOREAN VERSION OF INSTRUMENT = 193
• APPENDIX C DESCRIPTIVE STATISTICS OF THE INDENDENT AND DEPENDENT VARIABLES = 201
• APPENDIX D ENGLISH AND KOREAN VERSIONS OF COVER LETTER = 207
• APPENDIX E COVER LETTER FOR EDUCATION MASTER AT DIVISION OFFICE (KOREAN AND ENGLISH VERSIONS) = 210
• APPENDIX F A REMAIND CARD (KOREAN AND ENGLISH VERSIONS) = 213
• APPENDIX G PANEL OF EXPERTS = 216