社會福祉館의 效率性 評價에 관한 硏究 : 釜山·慶南 地域의 종합사회복지관을 中心으로 = (A) Study on the efficiency evaluation of social welfare center : A Case community multi-service center in Busan·Kyeong Nam

다국어 초록 (Multilingual Abstract)

Traditionally, the public service had been provided by the central and local government in the public sector, but it has been confronted with the limitation in covering all the public services of governmental sector. As a result, the fastest growing part in a post-industrial society which is orienting the welfare state, is the "third sector", that is, "quasi autonomous non-governmental sector", neither governmental sector nor private sector.
Most people in this country consent that the efficiency of each part in our society should be raised with IMF economic crisis as a momentum.
Recently, according to the quick change of a life environment and the mature of citizen society, the need of welfare service has been increasing in our society and our society is shifting the paradigm to welfare society. In process of this shift, Community Multi-Service Center(CSC) is playing the role as an important position in citizen participation and association.
Therefore, we need to evaluate social welfare facilities so as to judge how efficiently they are managed, at what degree they provide the service, etc.
The object of this study is to measure the efficiency of 64 Community Multi-Service Centers in Busan·Kyeong Nam area and clarify its determinants.
A brief controvery of this study can be introduced as follows:
To begin with, this study looks into the characteristic of Community Multi-Service Center.
In the second place, this study searches for the previous studies about Community Multi-Service Centers and introduces their limitations. And their limitations are the starting point for this study. The evaluation of Community Multi-Service Centers is connected with the efficiency measurement of the public organizations.
The tendency to study the efficiency and the methods for the efficiency analysis are introduced and discussed in this part. Naturally, DEA(Data Envelopment Analysis) which is the universal tool in measuring the efficiency of the public organizations, is introduced. And inevitably, the theoretical principles of DEA is studied. The reason is that this study is attempting to measure the efficiency on the basis of DEA.
This study is expanded to the investigation of the efficiency determinants. And thus, the general theory on the dicision of determinants is introduced.
In setting up the analysis model and hypothesis, the analysis method for CSC(Community Multi-Service Center)' efficiency is selected and the analysis model and variables of this study is suggested. In this place, this study suggests the efficiency evaluation model and the determinants model respectively. And the study-hypothesis on the determinents is setting up.
In the part of the analysis of the investigation results and the discussion, the efficiency of 64 CSCs in Busan·Kyeong Nam is analyzed by the use of DEA. Continuously, the determinants which have an effect on the efficiency are analyzed by the regression analysis. In addition, the cognition of respondents about a question paper is looked into.
This study analyzes the determinants of Technical Efficiency (TE), Pure Technical Efficiency(PTE), Scale Efficiency(SE) respectively and attempts to approve the hypothesises which were suggested previously.
This study finishes the efficiency analysis and its determinants and developes the total controversy.
In conclusion, the study which has been discussed till now, is summarized and suggests the critical points and the suggestive points.

목차 (Table of Contents)

• 목차 = i
• ABSTRACT = vii
• 제1장 서론 = 1
• 제1절 연구의 목적 = 1
• 제2절 연구의 범위와 방법 = 5
• 제2장 이론적 배경 = 7
• 제1절 준공공부문으로서의 사회복지관 = 7
• 1. 준공공부문의 의의와 기능확대 = 7
• 2. 사회복지관의 성격과 역할 = 16
• 제2절 사회복지관 평가에 관한 선행연구 = 31
• 1. 사회복지관 평가의 의의 = 31
• 2. 사회복지관 평가의 선행연구 = 32
• 제3절 공공조직 효율성의 측정방법 = 44
• 1. 공공조직 효율성 논의 = 44
• 2. 공공조직 효율성 측정에 대한 연구경향 = 61
• 3. 효율성 분석기법 = 67
• 제4절 자료포락분석(DEA)을 이용한 효율성 분석 = 72
• 1. 자료포락분석(DEA)에서의 효율성 개념 = 72
• 2. 자료포락분석(DEA)의 모형 = 78
• 3. 자료포락분석(DEA)의 특성 및 유의사항 = 83
• 4. 자료포락분석(DEA)를 이용한 공공서비스 효율성 연구동향 및 한계 = 86
• 제5절 조직의 효율성 영향요인에 대한 연구 = 89
• 1. 효율성에 대한 세 가지 영향요인 = 90
• 2. 조직성과에 관한 위성 모형 = 98
• 제3장 분석모형과 가설의 설정 = 101
• 제1절 사회복지관 효율성 분석기법 선택 = 101
• 제2절 연구의 분석모형 및 변수의 측정방법 = 102
• 1. 연구의 분석모형 = 102
• 2. 변수의 측정방법 = 105
• 제3절 영향요인에 관한 연구가설의 설정 = 121
• 1. 시설 및 환경적 요인과 사회복지관 효율성의 관계 = 122
• 2. 조직운영관리 요인과 사회복지관 효율성의 관계 = 123
• 3. 인적 요인과 사회복지관 효율성과의 관계 = 124
• 제4장 조사결과의 분석 및 논의 = 127
• 제1절 자료포락분석(DEA)을 이용한 사회복지관 효율성 분석 = 127
• 1. CCR모형에 의한 기술적 효율성 분석 = 127
• 2. BCC모형에 따른 순수 기술적 효율성 = 135
• 3. 규모의 효율성(SE) 분석 = 141
• 4. 사회복지관의 특성별 효율성 비교 = 142
• 제2절 사회복지관 효율성의 영향요인 분석 = 144
• 1. 설문응답자의 특성과 영향요인에 대한 인식 = 145
• 2. 기술적 효율성(CRS TE) 영향요인 분석 = 166
• 3. 순수기술적 효율성(VRS PTE) 영향요인 분석 = 168
• 4. 규모의 효율성(SE) 영향요인 분석 = 170
• 5. 영향요인에 대한 연구가설의 검증 = 172
• 제3절 평가결과와 영향요인에 관한 종합적 논의 = 173
• 제5장 결론 = 178
• 제1절 연구의 요약 = 178
• 제2절 정책적 제언 = 183
• 참고문헌 = 188
• 사회복지관 효율성 개선에 관한 설문지 = 203