비즈니스프로세스관리(BPM)를 이용한 경영 개선 사례연구 : S사의 SIMS를 중심으로 = (A) Case Study on the Management Innovation using BPM : Based on SIMS of S'Business of industry

다국어 초록 (Multilingual Abstract)

Recently, the information technology is taking as footlights for the new power of the economy growth, which leads each company to put a large amount of investment for the information system. The higher competition among the companies, the information system itself becomes a source of competition among them.
The purpose of management efficiency through the information system is to correspond with the international sized of intensive competition and rapidly changing market trends by optimizing work process.
At this point of view, RTE (Real-Time Enterprise) is thecore for the systemizing information of the company. Therefore, RTE is the solution to provide a strong competitive power to those companies facing intensively competitive environment.
RTE is maximizing company’s competitive power through minimizing work delay and increasing decision-making speed by continuous process improvement and providing real-time information. Many leading companies have been establishing and executing various strategies for RTE and BPM (Business Process Management) is in the core of this strategy.
In this study, we have evaluated the investment results, the measurement of contributions to establishing business goal and economic value, based on detail case analysis of BPM.
For actual case, we have analyzed a case of SER company’s setup based on Samsung’s SIMS (Samsung Integrated Management System). First, the process improvement by GPPM was necessary in order to setup SIMS successfully. According to setting up SIMS, process standardization and Real-Time Visibility through a legacy system are accomplished and then Real-Time Enterprise is build ultimately.
This makes company deal with business easily at unpredictable market situation.
In addition, simplification of process and a Real-Time monitoring bring cost-down with customer satisfaction. This study finds that SIMS brought 90% cost-down in both financial and process sections, as a whole, it brought business profit about $9million.
As a result, SIMS relates strongly a human-material resource such as executives, managers and staffs, so it maximizes business value.
In this study, we are not able to show the result of management improvement at lower level such as operation divisions, because we focus on financial benefits by introducing SIMS. For that reason, it is valuable to deduce success factors of RTE by analyzing SIMS because many companies wish to fulfill RTE efficiently.

목차 (Table of Contents)

• 목차
• I. 서론 = 1
• 1. 연구배경 및 목적 = 1
• 2. 연구방법 및 범위 = 2
• II. 기업 정보화의 이론적 고찰 = 4
• 1. 정보화의 의의와 범주 = 4
• 2. 국내기업의 정보화 현황과 정보화가 기업에 미치는 영향 = 6
• 가. 정보화와 거래비용의 변화 = 7
• 나. 정보화와 시장구조의 변화 = 8
• 다. 정보화와 경영 조직의 변화 = 9
• 3. 기업 정보화 시스템 평가모델 = 10
• 가. 성과평가시스템의 의의와 목적 = 11
• 나. 균형성과표(Balanced Scorecard: BSC) = 14
• 다. BSC와 전략경영의 관계 = 22
• 4. 비즈니스프로세스관리(Business Process Management: BPM) = 23
• 가. BPM의 출현배경 = 23
• 나. BPM을 구성하는 정보기술 = 25
• 다. 실시간 기업(Real-time enterprise: RTE)과 BPM = 28
• 라. BPM의 프로세스 = 29
• 마. BPM의 도입효과 = 40
• 5. 선행 연구에 대한 검토 = 46
• III. 사례연구 = 49
• 1. SIMS(Samsung Integrated Management System)의 특성 = 49
• 가. SIMS의 도입배경 및 정의 = 49
• 나. GPPM의 정의 = 51
• 다. SIMS와 GPPM 저장소의 구성요소 = 53
• 라. SIMS의 장점 = 54
• 2. SIMS의 구성 = 55
• 가. SIMS의 개발 프로세스 = 55
• 나. SIMS의 프레임웍 = 56
• 3. SIMS의 주요기능 = 58
• 가. 긴급경보 = 58
• 나. 매일 해야할일(TO DO) = 59
• 다. 업무 체크(TO CHECK) = 59
• 라. 업무지시(AD HOC) = 59
• 4. SIMS의 적용 사례 = 59
• 가. SER법인 소개 및 SIMS도입 배경 = 60
• 나. SIMS의 구축 = 61
• 다. SIMS의 도입 효과 = 62
• 라. SIMS의 성과 평가 = 65
• IV. 결론 = 68
• 1. 연구결과의 요약 = 68
• 2. 본 연구의 한계 및 향후 연구 방향 = 70
• 참고문헌 = 71
• Abstract = 74