콜센터 상담사들의 개인특성과 조직후원인식이 조직몰입, 조직시민행동에 미치는 영향

목차 (Table of Contents)

• 요약
• Abstract
• 1. 서론
• 2. 이론적 배경
• 2.1 상담사들의 개인특성에 관한 연구
• 2.2 조직후원인식에 대한 연구
• 2.3 조직몰입에 대한 연구
• 2.4 조직시민행동에 대한 연구
• 3. 연구의 설계
• 3.1 연구모형
• 3.2 가설설정
• 3.3 표본선정 및 자료수집
• 3.4 연구방법
• 4. 실증분석결과
• 4.1 신뢰성 검증
• 4.2 타당성 검증
• 4.3 상관관계 분석
• 4.4 가설 검증
• 5. 결론
• REFERENCES

참고문헌 (Reference)

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3 천보영, "조직과 개인특성이 직무적합성을 통해 경력몰입과 경력만족에 미치는 영향" 한국인력개발학회 14 (14): 47-78, 2012

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