조직지원인식과 직장 내 일탈행동의 관계: 정서적 몰입의 매개효과와 조직기반 자긍심의 조절효과 = The Relationship of Perceived Organizational Support and Deviant Behavior in the Workplace: The Mediating Effect of Affective Commitment and The Moderating Effect of Organization-based Self-esteem

국문 초록 (Abstract)

본 연구에서는 조직지원인식이 구성원의 직장 내 일탈행동에 미치는 과정을 알아보기 위해 먼저, 조직지원인식이 정서적 몰입에 미치는 영향을 밝히고자 하였다. 그리고 정서적 몰입이 구성원의 직장 내 일탈행동(조직 일탈행동, 대인관계 일탈행동)에 미치는 영향을 검증하였다. 또한 조직지원인식과 직장 내 일탈행동 간의 관계에서 정서적 몰입의 매개역할을 밝히고, 정서적 몰입과 일탈행동 간의 관계를 강화시킬 수 있는 조절변수로 조직기반 자긍심을 검증하고자 하였다. 본 연구의 자료는 기업체 종업원을 대상으로 설문지 252부를 수집하였으며 회귀분석을 이용한 실증분석 결과를 살펴보면 다음과 같다. 첫째, 조직지원인식과 정서적 몰입 간에 정(+)의 관계가 있는 것으로 검증되었으며, 조직지원에 대한 지각이 높을수록 정서적 몰입이 증가하는 것으로 나타났다. 둘째, 정서적 몰입과 직장 내 일탈행동 간에 부(-)의 관계를 가지는 것으로 나타났다. 즉 정서적 몰입이 구성원의 조직 일탈행동 및 대인관계 일탈행동 감소에 영향을 미치는 것이다. 셋째, 조직지원인식과 직장 내 일탈행동 간의 관계에 있어 정서적 몰입의 매개효과를 확인할 수 있었으며, 정서적 몰입과 대인관계 일탈행동 간의 관계에서 조직기반자긍심의 조절효과가 통계적으로 유의미하게 나타났다. 본 연구결과를 통해 구성원의 조직지원인식이 조직에 대한 정서적 몰입의 선행요인임을 검증함으로써 조직지원인식을 정서적 몰입의 발생 동기로 인식할 수 있었다. 또한 조직지원인식을 통해 발생한 정서적 몰입이 구성원의 직장 내 일탈행동을 감소시키는 영향력을 밝힘으로써, 조직이 구성원들의 기여와 가치를 인정하고 이들의 복지에 적극적인 관심을 가지도록 노력을 촉구하는 한편 이에 부응하는 조직문화를 구축할 필요성을 강조한다. 본 연구는 조직지원인식이 구성원의 조직 및 구성원에 대한 부정적인 행동의 감소에 의미 있는 역할을 한다는 실증 자료를 제공했다는 점에서 의의를 찾을 수 있다.

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