인터넷 뱅킹 서비스 품질이 고객가치와 고객만족에 미치는 영향에 관한 연구

목차 (Table of Contents)

• 초록
• Ⅰ. 서론
• Ⅱ. 선행연구
• Ⅲ. 연구가설과 연구모형
• Ⅳ. 실증분석
• Ⅴ. 가설검정 및 분석 결과
• Ⅴ. 결론
• 참고문헌
• Abstract

참고문헌 (Reference)

1 "한국인터넷 대상(K.I.C)" 1999

2 "한국의 베스트 웹사이트" 1997

3 "인터넷 웹 사이트 평가 모델에 관한 연구" 1999

4 "인터넷 사이트 평가" 1999

5 "인터넷 뱅킹의 산업효율성 분석에 관한 연구" 2001

6 "인터넷 기반 교육서비스에 관한 실증적 연구" 2001

7 "웹사이트 평가를 통한 e비즈니스 성공 전략" 한경사 2001

8 "베스트 웹코리아" 1999

9 "the six criteria of good service quality Review of Business" 10-13, 1988

10 "the Quest for the Dependent Variable" 60-95, 1992

11 "Webqual+ : A Deductive Approach to the Quality of a Website" 2000

12 "WebQual Revisited: Predicting the Internet to Reuse a Web Site" 2002

13 "Web Metrics: Proven Methods for Measuring Web Site Success" Wiley. 2002

14 "Weaving the Web" Orion Business, New York. 1999

15 "Value Webs-Emerging forms of fluid and flexible organizations" 1999

16 "User Interface Directions for the Web" 42 (42): 65-72, 1999

17 "Total Quality" Souther-Western Thomson 2003

18 Ratnasingham, P., "The Importance of Trust in Electronic Commerce" 8 (8): 313-321, 1998

19 Pitt, L.,, "Service Quality: a Measure of information systems effectiveness"" 173-187, 1995

20 "Relationship Quality in Services Selling Journal of Marketing 54" 68-81, 1990

21 "Refinement and reassessment of the SERVQUAL scale Journal of Retailing" 420-450, 1991

22 "Re- conciling performance-based and perceptions-minus-expectations measure- ment of service quality Journal of Marketing" 125-131, 1994

23 "Perceived importance of information system success factors: A Meta analysis of group difference" 32 : 15-28, 1997

24 "Perceived Ease of Use and User Acceptanace of Information Technology" 319-339, 1989

25 Rohde, L, "Online Banking to Triple in five years" Dataquest Predicts, Computerworld. 1999

26 "Measuring service quality for planning and analysis in service firms Journal of Applied Business Research" 24-34, 1994

27 "Measuring The Success of Your Website" Prentice Hall 2002

28 "Marketing Information on the I-Way" 41 : 35-43, 1998

29 "Journal of Marketing" 55-68, 1992

30 "Journal of Marketing" 77-79, 1977

31 Pyun, C, "Internet banking in the US, Japan, and Europe" 73-81, 2002

32 Evans, "Getting Real about Virtual Commerce" (vember-december) : 84-94, 1994

33 "European Journal of Marketing" 36-44, 1984

34 "Editor's Choice: Web Portals" PC Magazine 1999

35 "E-Commerce System success: An Attempt to Extended and Respecify The DeLone and Maclean Model of IS Success" 2 (2): 131-141, 2001

36 "Digital Intermediation in Electronic Commerce-the eBay Model" Butterworth-Heinemann, Oxford. 2001

37 "Development of a Tools for Measuring and Analyzing User Satisfaction" 530-545, 1983

38 "Criteria for Evaluating Internet Information Resources" 1 : 1997

39 A, "Consumer perceptions of price A means-end model and synthesis of evidence Journal of Marketing" 2-22, 1988

40 "Competing on the eight dimensions of quality" (v-dec) : 101-109, 1987

41 "Business Transformation on the Internet" Butterworth-Heinemann, Oxford. 2001

42 "Assessing the Quality of Auction Web Sites" 3-6, 2001a

43 "An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector" 31 (31): 190-202, 2003

44 "An Integrative Approach to the Assessment of E-Commerce Quality" 2001b

45 "A multistage model of customer's assessments of service quality and value Jorunal of Consumer Research" 375-384, 1991

46 "A multi-item scale for measuring consumer perceptions of service quality Journal of Retailing" 12-40, 1988

47 "A conceptual model of service quality and its implications for future research Journal of Marketing 49" 41-50, 1985

48 Seddon, P, "A Respecification and extension of the Deloan and Mclean model of IS success" 8 (8): 240-253, 1997