리더의 코칭이 조직구성원들의 직무만족과 직무몰입에 미치는 영향 = 자기효능감의 매개효과를 중심으로

국문 초록 (Abstract)

본 연구에서는 리더의 코칭이 조직구성원들의 직무만족과 직무몰입에 미치는 영향에 대하여 주된 연구초점을 두었으며 자기효능감을 중요한 매개변수로서 설정을 하였다. 이를 위하여 우선적으로 리더의 코칭, 자기효능감, 직무만족, 직무몰입에 대한 이론적 논의들을 기초로 하여 연구모형과 가설들을 설정하였으며 총 20개 기업으로부터 얻어진 296명의 데이터를 실증분석에 활용하였다. 탐색적 요인분석과 확인적 요인 분석을 통해 타당성 검증이 이루어졌으며 구조방정식모형 결과를 바탕으로 가설들을 검증하였다. 연구결과를 살펴보면 리더의 코칭은 조직구성원들의 자기효능감에 유의한 정(+)의 영향을 미치는 것으로 나타났으며 직무만족과 직무몰입에 대하여서도 유의한 정(+)의 영향을 미치는 것으로 나타났다. 또한 자기효능감은 리더의 코칭과 직무만족간의 관계 그리고 리더의 코칭과 직무만족간의 관계에서 유의한 매개변수로서의 역할을 하는 것으로 나타났다.

다국어 초록 (Multilingual Abstract)

This study investigated the impact of leader’s coaching on job satisfaction and job involvement. In particular, this study examined employees’ self-efficacy as a mediator in the relationship between leader’s coaching and job satisfaction and job involvement. On the basis of theoretical linkages between the constructs, a conceptual model and hypotheses were established. Empirical data were collected by using a set of questionnaires. This survey was administered to employees working in 20 firms. 269 samples were used for the analysis.
This study conducted a exploratory factor analysis and confirmatory factor analysis for the validity test, structural equation modeling(SEM) was employed to test the hypothesized relationships in the conceptual model. This study shows that the proposed model is reasonably fit to the actual data. From these analyses, the following results were obtained. First, leader’s coaching is positively related to employees’ self-efficacy. Second, leader’s coaching is positively related to job satisfaction and job involvement. Third, employees’ self-efficacy has partially mediated effects on the relationship between leader's coaching and job satisfaction and job involvement.

목차 (Table of Contents)

• 요약
• Abstract
• Ⅰ. 서론
• Ⅱ. 이론적 배경 및 가설설정
• Ⅲ. 연구방법
• Ⅳ. 실증분석 결과
• Ⅴ. 결론
• 참고문헌
• 저자소개

참고문헌 (Reference)

1 정태영, "영업관리자의 코칭이 직원의 직무성과에 미치는 영향 분석 : 평생학습 및 HRD에서의 코칭성과와 신뢰의 매개효과 중심으로" 한국인력개발학회 11 (11): 125-153, 2009

2 김정식, "리더의 코칭행위가 조직구성원들의 인지적 유연성과 성과에 미치는 영향" 한국인적자원관리학회 15 (15): 31-48, 2008

3 S. B. Bacharach, "Work-home conflict among nurses and engineers: Mediating the impact of role stress on burnout and satisfaction at work" 12 (12): 39-53, 1991

4 E. K. Kelloway, "Using LISREL for structural equation modeling" Sage 1998

5 S. Berglas, "The very real danger of executive coaching" 86-92, 2002

6 R. Agawal, "The performance effects of coaching: a multilevel analysis using hierarchical linear modeling" 20 (20): 2110-2134, 2009

7 E. A. Locke, "The nature and causes of job satisfaction, In Handbook of industrial and organizational psychology" Rand McNally 1297-1349, 1976

8 C. Chen, "The mediating role of job involvement in the relationship between job characteristics and organizational citizenship behavior" 149 (149): 474-494, 2009

9 C. D. Orth, "The manager's role as coach and mentor" 15 (15): 66-74, 1987

10 A. Carmeli, "The influence of leaders' and other referents' normative expectations on individual involvement in creative work" 18 : 35-48, 2007

11 J. J. Arnold, "The Empowering Leadership Questionnaire: The construction and validation of a new scale for measuring leader behaviors" 21 : 249-269, 2000

12 A. D. Ellinger, "Supervisory coaching behavior, employee satisfaction, and warehouse employee performance : a dyadic perspective in the distribution industry" 14 (14): 435-458, 2003

13 G. R. Jones, "Socialization tactics, self-efficacy, and newcomers' adjustments to organizations" 29 : 262-279, 1986

14 A. Bandura, "Social foundations of thought and action: A social cognitive theory" Prentice-hall 1986

15 A. Bandura, "Self-efficacy: The exercise of control" Freeman 1997

16 G. M. Spreitzer, "Psychological empowerment in the workplace: Dimensions, measurement, and validation" 36 (36): 1442-1465, 1995

17 J. F. Hair, "Multivariate Data Analysis(6th ed.)" Prentice Hall 2006

18 R. N. Kanungo, "Measurement of job and work involvement" 67 (67): 341-349, 1982

19 S. J. Stowell, "Leadership and the coaching process in organizations" The University of Utah 1987

20 B. M. Bass, "Leadership and performance beyond expectations" Free Press 1985

21 G. Yukl, "Leadership In Organizations(6th ed.)" Nj Prentice Hall 2006

22 R. P. Tett, "Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytical findings" 46 : 259-293, 1993

23 M. London, "Job feedback: Giving, seeking, and using feedback for performance improvement" Lawrence Erlbaum 2003

24 B. S. O'Neill, "Investigating Equity Sensitivity as a Moderator of Relations Between Self-Efficacy and Workplace Attitudes" 83 (83): 805-816, 1998

25 E. L. Deci, "Intrinsic motivation" Plenum 1975

26 K. Nielsen, "How do transformational leaders influence followers' affective well-being? Exploring the mediating role of self-efficacy" 23 (23): 313-329, 2009

27 R. R. Kilburg, "Facilitating intervention adherence in executive coaching: a model and methods" 53 : 251-267, 2001

28 C. A. Douglas, "Executive coaching: An annotated bibliography" Centre for Creative Leadership 2001

29 J. M. Diefendorff, "Examining the roles of job involvement and work centrality in predicting organizational citizenship behaviors and job performance" 23 : 93-108, 2002

30 C. Fornell, "Evaluating structural equation models with unobservable variables and measurement error" 18 : 39-50, 1981

31 B. Redshaw, "Evaluating organizational effectiveness" 5 (5): 16-18, 2000

32 A. Srivastava, "Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance" 49 (49): 1239-1251, 2006

33 J. L. Cotton, "Employee turnover: A meta-analysis and review with implications for research" 11 : 55-70, 1986

34 P. P. Brooke, "Discuss validation of measures of job satisfaction, job involvement and organizational commitment" 73 (73): 139-145, 1988

35 K. W. Thomas, "Cognitive elements of empowerment: An "interpretive" model of intrinsic task motivation" 15 : 666-681, 1990

36 F. F. Fournies, "Coaching for Improved Work Performance" Liberty Hall Press 1987

37 R. D. Evered, "Coaching and the art of management" 18 : 16-32, 1989

38 D. T. Hall, "Behind closed doors: What really happens in executive coaching" 227 (227): 39-52, 1999

39 A. B. Elmadag, "Antecedents and consequences of frontline service employee commitment to service quality" 16 (16): 95-100, 2008

40 S. P. Brown, "A new look at psychological climate and its relationship to Job involvement, effort, and performance" 81 (81): 358-368, 1996

41 S.B.Brown, "A meta-analysis and review of organizational research on job involvement" 20 : 235-255, 1996