한국기업조직에서 감성지능이 조직몰입에 미치는 영향에 관한 연구

국문 초록 (Abstract)

본 연구는 기존의 심리학과 교육학 등에서 연구되어 지고 있던 감성지능을 시대의 변화에 따라 필요성이 논의되고 있는 경영학의 조직에 적용시켜서 조직구성원들의 감성지능이 조직몰입에 어떠한 영향을 미치는가와 개인의 특성에 따라 감성지능이 차이를 나타내고 있는지를 실증적으로 규명하였다.
이를 규명하기 위해 부산, 경남 지역의 11개 기업의 366명의 조직구성원을 대상으로 실증연구를 실시하였다. 분석결과 첫째, 감성지능이 Wong & Law(2002)가 제시하고 있는 것처럼 자기감성 이해, 타인감성 이해, 감성조절, 감성활용의 4가지 구성요소로 나타났다. 둘째, 조직구성원의 감성지능의 4가지 구성요소 각각 조직과 개인을 동일시하는 조직몰입에 유의적인 정(+)의 영향을 미치고 있었고, 특히 리더보다 종업원의 감성지능이 더욱더 중요하게 영향을 미치고 있음을 검증하였다. 셋째, 개인의 특성인 연령, 학력, 근무 년 수, 직종, 직급에 따라서 구성원들의 감성지능이 차이를 나타내고 있음을 밝혀내었다.

다국어 초록 (Multilingual Abstract)

As recent business environment has change with rapidity and uncertainty, there has been a growing importance of Emotional Intelligence(EI). Salovey & Mayer(1990) and Goleman(1995) published a paper about the importance of EI. Since then, the studies of EI have been continuously increased, EI is an emerging topic for psychological, educational, and management researchers and consultants.
The purposes of this paper are to examine the effect of EI on organizational commitment and to examine the differential effect of EI by personal characteristics such as member' sex, age, tenure, degree of education, position, the kind of occupation.
The 400 questionnaires were sent to the 11 manufactural firms in the Busan and Kyungsang Nam-Do region for empirical analysis. Total 366 usable responses were collected(effective response rate?91.50%).
The major findings of the empirical research are as follows ;
First, self-emotion appraisal, others' emotion appraisal, use of emotion and regulation of emotion which are composed factors of EI have positive influence on organizational commitment.
Second, emotional intelligence has differential effect on personal characteristics such as age, tenure, degree of education, position, the kind of occupation.
In conclusion, EI is expected to improve organizational commitment. Therefore, managers have to develop organizational commitment by exhibiting emotional intelligence, considering personal characteristics.

목차 (Table of Contents)

• 국문초록
• Ⅰ. 머리말
• Ⅱ. 이론적 배경
• Ⅲ. 연구문제 및 연구방법
• Ⅳ. 연구결과의 분석
• Ⅴ. 맺음말
• 참고문헌
• 〈Abstract〉

참고문헌 (Reference)

1 "종업원의 감성지능이 혁신행동에 미치는 영향에 관한 연구 : 변혁적 리더십과 거래적 리더십의 조절효과" 30 (30): 29-61, 2006

2 "감성지능의 연구동향 및 방향" 10 (10): 1-26, 2003

3 "감성의 리더십(Primal Leadership)" 청림출판사 2002

4 "감성경영 감성리더십" 넥스비즈 2004

5 "the Relationship Between Affect and Employee Citizenship Academy of Management Journal 26" 587-595, 1983

6 "What Makes a Leader?" 76 (76): 93-102, 1998

7 "The Measurement of Organizational Commitment Journal of Vocational Behavior 14" 224-247, 1979

8 "The Many Faces of Emotional Leadership" 13 : 493-504, 2002

9 "The Construct and Criterion Validity of Emotional Intelligence and its Potential Utility for Managements Studies" 89 : 483-496, 2004

10 "Perceived over Qualification, Positive and Negative Affectivity, and Satisfaction with work" 15 (15): 167-185, 2000

11 "Measuring Emotional Intelligence: Content, Construct and Criterion-Related Validity" 18 (18): 405-420, 2003

12 "Leadership That Gets Results" 78 (78): 78-90, 2000

13 "Leadership Complexity and Development of the Leaderplex Model" 23 (23): 375-408, 1997

14 "IQ적 접근보다는 EQ적 접근의 인사를 해야" HR Focus 2006

15 "Executive EQ: Emotional Intelligence in Leadership and Organization" New York: Grosset/Putnam 1997

16 "Emotional intelligence" New York: Bantam Books 1995

17 "Emotional Intelligence: What It is and Why It Matter?" New Orleans, LA 2000

18 "Emotional Intelligence, Cognitive Intelligence, and Job Performance" 51 : 1-28, 2006

19 "Emotional Intelligence in the Workplace: Exploring its Effects on Occupational Stress and Organizational Commitment" 10 (10): 327-342, 2002

20 "Emotional Intelligence in Organizations: a Conceptualization" 125 (125): 209-219, 1999

21 "Emotional Intelligence in Everybody Life: A Scientific Inquiry" New York: Psychology Press 2001

22 "Emotional Intelligence as a Moderator of Emotional and Behavioral Reactions to Job Insecurity" 27 (27): 361-372, 2002

23 "Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: an Exploratory Study" 13 : 243-274, 2002

24 "Building the Emotional Intelligence of Groups" 79 (79): 81-90, 2001

25 "An Examination of the Relationship between Emotional Intelligence, Leadership Style and Perceived Leadership Effectiveness" 2003

26 "A Three Component Conceptualization of Organizational Commitment" 61-89, 1991