외식업체 직원의 감성지능이 조직시민행동과 직무성과에 미치는 영향에 관한 연구

다국어 초록 (Multilingual Abstract)

The purposes of this study is to understand the influence of the employees` emotional intelligence in the foodservice industry on organizational citizenship behavior and job performance and to empirically analyze whether organizational citizenship behavior plays a mediating role between both the relations of the employees` emotional intelligence and job performance. Based on total 421 samples obtained from an empirical research, this study reviews the reliability and fitness of the research model and verifies a total of 3 hypotheses using the Amos program. The SEM results show that others` emotion appraisal, emotion use, self-emotion appraisal and emotion regulation among employees` emotional intelligence have a significantly positive effect on organizational citizenship behavior. Also, employees` organizational citizenship behavior have a significantly positive effect on job performance. In addition, the effect of the employees` emotional intelligence in the foodservice industry upon job performance find to be partially mediated by the organizational citizenship behavior.

참고문헌 (Reference)

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