의료서비스 품질, 서비스 가치, 고객만족 및 고객충성도 간의 인과관계 = Causal Relationships among Quality, Service Value, Satisfaction and Loyalty

참고문헌 (Reference)

1 김양군, "치과 병？의원의 의료서비스품질이 고객만족과 충성도에 미치는 영향에 관한 연구" 한국병원경영학회 8 (8): 49-71, 2003

2 황용철, "의료환경에서 서비스품질상황이 서비스품질과 경영성과에 미치는 영향" 한국소비문화학회 9 (9): 49-77, 2006

3 이선희, "의료서비스에 대한 고객충성도 관련요인 분석" 한국보건행정학회 15 (15): 37-52, 2005

4 한상숙, "의료서비스 품질요인이 환자충성도에 미치는 영향에 관한 연구 : SERVPERF 척도를 중심으로" 한국품질경영학회 35 (35): 61-72, 2007

5 강병서, "병원의 서비스품질이 고객만족과 성과에 미치는 영향에 관한 연구-중소병원을 중심으로" 한국중소기업학회 27 (27): 57-88, 2005

6 유동근, "병원의 규모에 따른 의료서비스 품질과 지각된 위험이 고객만족과 재구매의도, 이탈의도에 미치는 영향" 한국서비스경영학회 10 (10): 97-130, 2009

7 이상철, "대학병원환자의 의료서비스 충성도에 영향을 미치는 요인에 관한 연구: 멀티그룹 공분산구조분석을 이용한 입원환자와 외래환자의 인식차이 비교분석" 한국병원경영학회 13 (13): 76-100, 2008

8 염영희, "노인의료요양시설의 고객충성도에 영향을 미치는 요인" 간호행정학회 15 (15): 455-462, 2009

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23 Seol, D. W., "Factors related to willingness of choosing the same hospital" 2 (2): 65-79, 1997

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