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4 김준호, "고객만족경영" 무역경영사 119-120, 2007
5 星野克美, "文化 · 記號 マーケテイング" 國元書 184-185, 1993
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7 Kozak, M., "Tourist Satisfaction with Mallorca, Spain as an Off-season Holiday Destination" 38 (38): 260-269, 2000
8 Grey, Anne-Marie, "The Sponsorship Seeker's Toolkit, 2nd ed." The McGraw-Hill Companies, Inc. 13-, 2006
9 Keller, Kevin Lane, "Strategic Brand Management, Building, Measuring, and Managing Brand Equity, 2nd ed." Prentice Hall 538-542, 2003
10 Oliver, R. L., "Satisfaction : A Behavioral Perspective on the Consumer" McGraw-Hill 1997
1 강병서, "통계분석을 위한 SPSS/PC⁺" 무역경영사 1993
2 김민주, "컬덕 시대의 문화마케팅" 서울문화재단 23 : 191-192, 2006
3 박정선, "서비스 기업의 문화마케팅 면에서의 발전방안 모색" 7 (7): 46-47, 2005
4 김준호, "고객만족경영" 무역경영사 119-120, 2007
5 星野克美, "文化 · 記號 マーケテイング" 國元書 184-185, 1993
6 櫻井通晴, "コーポレート・レピユテーシヨン" 中央經濟社 179-180,
7 Kozak, M., "Tourist Satisfaction with Mallorca, Spain as an Off-season Holiday Destination" 38 (38): 260-269, 2000
8 Grey, Anne-Marie, "The Sponsorship Seeker's Toolkit, 2nd ed." The McGraw-Hill Companies, Inc. 13-, 2006
9 Keller, Kevin Lane, "Strategic Brand Management, Building, Measuring, and Managing Brand Equity, 2nd ed." Prentice Hall 538-542, 2003
10 Oliver, R. L., "Satisfaction : A Behavioral Perspective on the Consumer" McGraw-Hill 1997
11 Balmer, John M. T., "Revealing the Corporation, Perspectives of Identity Image, Reputation, Corporate Branding, and Corporate Marketing" Routledge 177-, 2003
12 Fombrun, Charles J., "Reputation, Realizing Value from the Corporate Image" Harvard Business School Press 1996
13 Kotler, P., "Principles of Marketing, 10th ed." Pearson Education International 179-183, 2004
14 Hair, Anderson, "Multivariate Data Analysis" Macmillan 1987
15 Kolb, M. Bonita, "Marketing Cultural Organizations" Iceland, Oak Tree Press 18-19, 2000
16 Johnson, Michael D., "Improving Customer Satisfaction, Loyalty and Profit" Jossey-Bass 13-, 2000
17 Buttle, Francis, "Customer Relationship Management, 2nd ed" Elsevier 44-45, 2009
18 Bernstein, Joanne Scheff, "Arts Marketing Insights" John Wiley & Sons Inc. 11-21, 2007