전문성 개발과정 및 핵심요인에 관한 연구 = A Study on the Process of Expertise Development and Key Factors

다국어 초록 (Multilingual Abstract)

This study is conducted to explore what factors play key role in developing expertise and how individuals develop their own expertise through work experience. 18 life insurance sales experts are interviewed and themes on the process of expertise development and key factors are analyzed. Research findings are as follows. First, expertise is developed through three different interactive phases between the self value and the occupation value. When individuals were first introduced to the job, their self and the job interact through which the insurance sales experts went through unification phase as they performed their tasks. Second, insurance sales experts showed extremely strong goal-pursuing behavior, acting as a driving force behind development of expert through goal setting and goal accomplishment. Third, the continuous formation of positive attitudes and desirable habits is critical in maintaining and improving the level of expertise.

국문 초록 (Abstract)

본 연구는 보험 영업 분야 전문가의 전문성이 어떤 과정과 요인에 의해 개발되는 지를 탐색하고자 수행되었다. 회사 내 실적이 상위 3% 이내에 드는 18명의 생명보험 영업인을 심충면담하고 테마분석을 실시하였다. 연구결과 보험 영업 분야의 전문성은 첫째, 자아와 직종가치가 통합화되는 과정을 통해 개발된다. 직종전환 결정계기를 경험하면서 영역과 자아의 만남이 일어나고 영역과 자아의 일체화가 확장되며 궁극적으로 영역과 자아의 통합이 일어나 일이 곧 삶이요 학습이요 나 자신인 일체화 과정이 일어난다. 둘째, 강렬한 목표추구행위가 전문성 개발의 원동력으로 실질적이고 구체적인 목표, 조직 내에서 인정하는 목표, 장기적인 목표를 설정하고 진정 의미있는 것이 무엇인가라는 질문에 대한 답을 통해 일의 우선순위를 확고히 세우고 혼신의 힘을 다해 목표 달성에 매진한다. 셋째, 바람직한 태도와 습관의 지속적인 형성이다. 긍정적인 마음가짐을 통해 슬럼프와 시련을 극복하고 정서조절, 그리고 철저한 자기관리를 통해 이들은 전문성의 수준을 유지하고 더욱 발전시켜 나간다.

참고문헌 (Reference)

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