조직구성원의 감정노동과 직무태도간의 관계에서 조직지원과 자기유능감이 미치는 조절효과 = Moderating Effects Of Organizational Support And Self-Efficacy On The Relationship Between Emotional Labor And Job Attitudes

참고문헌 (Reference)

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2 이정실, "호텔식음료종사원의 조직 커뮤니케이션,조직지원,조직몰입,직무만족 관계에서 성별 조절효과에 관한 연구" 16 (16): 227-247, 2004

3 신재구, "집단애피커시의 예측변인과 효과에 관한 연구" 8 (8): 1-32, 2000

4 서철현, "상사의 지원이 직무몰입과 조직시민행동에 미치는 영향과 직무만족의 매개역할에 관한 연구" 22 (22): 93-112, 1999

5 강정애, "비서의 직무스트레스에 다른 직무만족에 관한 연구" 1 : 107-125, 2000

6 곽원섭, "고객접점 종업원에 대한 조직지원과 서비스수행의 관계" 14 (14): 95-114, 2001

7 고동우, "감정노동의 부정적 영향과 지각된 조직지지의 조절효과-호텔서비스 종사원을 대상으로-" 25 (25): 295-314, 2001

8 김민주, "감정노동의 결과에 대한 한국과 미국간의 비교연구- 호텔종업원의 감정노동과 직무스트레스와의 관계를 중심으로 -" 한국호텔외식경영학회 15 (15): 35-57, 2006

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