신뢰, 조직몰입, 조직시민행동간의 관련성에 관한 연구 - 조직몰입의 매개적 역할 -

다국어 초록 (Multilingual Abstract)

The purpose of this study was to review systematically existing research evidence about trust and to find out the relationships among trust, organizational commitment and organizational citizenship behaviors. The data were collected from a random sample of 561 employees in research institutes located in Daejon City.
It was revealed that the most influential variable to organizational commitment was trust in organization, and then trust in supervisor and trust in coworkers followed in significance. With regard to the effects of trust on organizational citizenship behavior variables, trust in coworkers had a positive impact on organizational citizenship behaviors(conscientiousness, altruism, sportsmanship, civic virtue, courtesy) and trust in supervisor did positively on altruism, courtesy, conscientiousness and trust in organization was shown to have a positive effect on civic virtue.
Even with its antecedents controlled for, employees' perception of organizational commitment was also found to have significantly positive effects on organizational citizenship behaviors(conscientiousness, altruism, sportsmanship, civic virtue, courtesy).
Regarding mediating effects, organizational commitment had full mediating effects between trust in coworkers and conscientiousness and acted as fully mediating between trust in supervisor and organizational citizenship behaviors(altruism, courtesy). In addition, organizational commitment acted as a fully mediating variable between trust in organization and civic virtue.