- 요약
- Ⅰ. 서론
- Ⅱ. 이론적 고찰
- Ⅲ. 연구가설의 설정
- Ⅳ. 연구의 방법

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https://www.riss.kr/link?id=A60147099
2009
Korean
324
KCI등재
학술저널
499-524(26쪽)
9
0
상세조회0
다운로드목차 (Table of Contents)
참고문헌 (Reference)
1 탁진국, "서비스풍토의 선행변인과 결과변인에 관한 연구" 13 (13): 91-101, 2000
2 강기두, "내부서비스품질과 관련 변수들과의 관계에 관한 연구" 한국품질경영학회 33 (33): 1-18, 2005
3 곽원섭, "고객만족을 위한 은행서비스의 품질과 인적 서비스수행을 위한 조직요인" 8 : 15-31, 1995
4 Grebner, S., "Working conditions, well-being, and job-related attitudes among call centre agents" 12 (12): 341-365, 2003
5 Deery, S., "Work relationships in telephone call centres : understanding emotional exhaustion and employee withdrawal" 39 (39): 471-496, 2002
6 Bowen, D.E, "Winning the service game" Harvard Business School Press 1995
7 Moorman, R.H., "Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction, organizational commitment, and procedural justice" 6 (6): 209-225, 1993
8 Reynoso, J., "Towards the measurement of internal service quality" 6 (6): 64-83, 1995
9 Schneider, B, "The service organization : Human resources management is crucial" (21) : 39-52, 1993
10 Mittal, B., "The role of personalization in service encounters" 72 (72): 95-109, 1996
1 탁진국, "서비스풍토의 선행변인과 결과변인에 관한 연구" 13 (13): 91-101, 2000
2 강기두, "내부서비스품질과 관련 변수들과의 관계에 관한 연구" 한국품질경영학회 33 (33): 1-18, 2005
3 곽원섭, "고객만족을 위한 은행서비스의 품질과 인적 서비스수행을 위한 조직요인" 8 : 15-31, 1995
4 Grebner, S., "Working conditions, well-being, and job-related attitudes among call centre agents" 12 (12): 341-365, 2003
5 Deery, S., "Work relationships in telephone call centres : understanding emotional exhaustion and employee withdrawal" 39 (39): 471-496, 2002
6 Bowen, D.E, "Winning the service game" Harvard Business School Press 1995
7 Moorman, R.H., "Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction, organizational commitment, and procedural justice" 6 (6): 209-225, 1993
8 Reynoso, J., "Towards the measurement of internal service quality" 6 (6): 64-83, 1995
9 Schneider, B, "The service organization : Human resources management is crucial" (21) : 39-52, 1993
10 Mittal, B., "The role of personalization in service encounters" 72 (72): 95-109, 1996
11 Tucker, L.R, "The reliability coefficient for maximum likelihood factor analysis" 38 : 1-10, 1973
12 Malhotra, N, "The relative influence of organizational commitment and job satisfaction on service quality of customer contact employees in banking call centres" 18 (18): 162-174, 2004
13 Wallace, J., "The relationship between organisational culture, organ-isational climate and managerial value : A proposed model. Paper presented at the ANZAM 96 Diversity &Change"
14 Schneider,B, "The people make the place" 40 : 437-454, 1987
15 Mowday, R.T., "The measurement of organizational commitment" 14 : 224-247, 1979
16 Wiley, J.W, "The high performance organizational climate : How workers descrive top-performing units" Handbook of Organizational Culture & Climate, Sage 177-192, 2000
17 Narver, J.C., "The effect of a market orientation on business profitability" 54 : 20-35, 1990
18 Schneider,B, "The climate for service: an application of the climate construct, in Organizational Climate and Culture" Jossey-Bass 383-412, 1990
19 Schneider, B., "The climate for service : Evolution of a construct" Handbook of organizational culture and climate,Sage 21-36, 2000
20 Spector, R., "The Nordstrom way: The inside story of America's #1 customer service company" John Wiley 2000
21 Likert,R, "The Human Organization,New" McGraw-Hill 1967
22 Trice, H.M, "The Cultures of Work Organizations" Prentice Hall 1993
23 Bollen,K, "Structural equations with latent variables" John Wiley & Sons 1989
24 Anderson, J. C., "Structural equation modeling in practice: A review and recommend two-step approach" 103 : 411-423, 1988
25 Schneider, B., "Services Marketing and Management: Implications for Organizational Behavior" 10 : 43-48, 1988
26 Paulin, M., "Service climate and organizational commitment : The importance of customer linkages" 59 (59): 906-915, 2006
27 Schein,E.H, "Sense and nonsense about culture and climate," in N.M. Ashkanasy" Handbook of Organizational Culture & Climate, Sage 2000
28 Burke, M.J., "Reconceptualizing psychological climate in a retail service environment : A multiple-stakeholder perspective" 77 : 717-729, 1992
29 Mayer, R.C., "Predicting participation and production outcomes through a two-dimensional model of organizational commitment" 35 (35): 671-684, 1992
30 Singh,J, "Performane productivity and quality of frontline employees in service organisations" 64 (64): 15-34, 2000
31 Eisenberger, R., "Perceived organizational support and employee diligence, commitment and innovation" 75 (75): 51-59, 1990
32 Flaherty, T.B., "Organizational values and role stress as determinants of customer-oriented selling performance" 19 (19): 1-18, 1996
33 Huselid, M.A., "Organizational commitment, job involvement, and turnover: A substantive and methodological analysis" 76 (76): 380-391, 1991
34 Kelly, S.W., "Organizational Socialization of Service Customer" 25 (25): 197-214, 1992
35 Schein,E.H, "Organizational Culture and Leadership: A Dynamic View" Jossey-Bass 1992
36 Litwin, G,H., "Motivation and Organizational Climate" Harvard University Press 1968
37 Little, M.M., "Links between service climate, employee commitment and employees' service quality capability" 16 (16): 460-476, 2006
38 Schneider, B., "Linking service climate and customer perceptions of service quality: test of a casual model" 83 (83): 150-163, 1998
39 Johnson,J.W, "Linking employee perception of service climate to customer satisfaction" 49 : 831-851, 1996
40 Jὅreskog, K.G, "LISREL8 : Structural Equation Modeling with the SIMPLIS Command Language"
41 Schlesinger, L.A, "Job satisfaction, service capability and customer satisfaction : an examination of linkages and management implications" 14 (14): 141-149, 1991
42 Tett, R.P., "Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings" 46 (46): 259-293, 1993
43 Gellatly, I.R, "Individual and group determinants of employee absenteeism : test of a causal model" 16 (16): 469-485, 1995
44 Rogg, K.L, "Human resource practices, organizational climate, and customer satisfaction" 27 (27): 431-449, 2001
45 Fink,S.L, "High Commitment Workplaces" Quorum 1992
46 Lewin,K, "Field Theory in Social Science" Harper nad Row 1951
47 Fausz, A.T, "Factors related to supervisory ratings of employees' customer service orientation" The University of Tennessee 1994
48 Lux, D., "Factors influencing employee perceptions of customer service climate" 1 (1): 65-86, 1996
49 Williams, M.H., "Exploring salespersons' customer orientation as a mediator organizational culture's influence on buyer-seller relationships" 16 (16): 33-52, 1996
50 Fornell, C., "Evaluating structural equation models with unobservable and measurement error" 18 : 39-80, 1981
51 Mowday, R.T., "Employee-organization linkages: The psychology of commitment, absenteeism, and turnover" Academic Press 1982
52 Schmit, M.J., "Employee attitudes and customer satisfaction: making theoretical and empirical connections" 48 (48): 521-536, 1995
53 Schneider, B., "Employee and customer perceptions of service in banks" (25) : 252-267, 1980
54 Schneider, B., "Employee and Customer Perceptions of Service in Banks: Replication and Extension" 70 (70): 423-433, 1985
55 Benson,J, "Dual commitment : Contract workers in Australian manufacturing enterprises" University of Melbourne 1996
56 Kelly,S.W, "Developing customer orientation among service employees" 20 : 27-36, 1992
57 Rust. R, "Customer satisfaction, customer retention, and market share" 69 : 193-215, 1993
58 Schneider, B., "Creating the climate and culture of success" 23 : 17-29, 1994
59 Meyer, J.P., "Commitment to organizations and occupations: Extension and test of a three-component conceptualization" 78 : 538-551, 1993
60 Schneider, B., "Climate Strength : A new direction for climate research" 87 (87): 220-229, 2002
61 Buchanan II.B, "Building Organizational Commitment : The Socialization of Managers in Work Organizations" 19 : 533-546, 1974
62 Wagner, S.l., "Altruistic organizational citizenship behavior : Context, disposition, and age" 140 (140): 379-391, 2000
63 Allen, N. J., "Affective, continuance, and normative commitment to the organization: An examination of construct validity" 49 : 252-276, 1996
64 Meyer, J.P., "A three component conceptualization of organizational commitment" 1 (1): 61-89, 1991
65 Mathieu, J.E., "A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment" 108 (108): 171-194, 1990
66 Schneider, B., "A passion for service: using content analysis to explicate service climate themes" 77 (77): 705-716, 1992
67 Andrews, T. L., "A new look at service climate: its relationship with owner service values in small businesses" 16 (16): 119-131, 2001
68 Dabholkar, P.A., "A measure of service quality for retail stores: Scale development and validation" 24 (24): 3-16, 1996
69 Bagozzi, R. P, "A general approach to representing multifaceted personality constructs: Application to state self-esteem" 1 (1): 35-67, 1994
70 Parasuraman, A., "A conceptual model of service quality and its implications for future research" 49 : 41-50, 1985
71 Ferris, K.R., "A comparison of two organizational commitment scales" 36 : 87-98, 1983
공급사슬에서 제조업자의 주문 분석을 통한 공급업자의 생산체제 설계
간호사가 지각하는 간호조직문화 유형이 조직유효성에 미치는 영향
학술지 이력
| 연월일 | 이력구분 | 이력상세 | 등재구분 |
|---|---|---|---|
| 2026 | 평가 | 재인증평가 신청대상 (재인증) | |
| 2020-01-01 | 등재 | 등재학술지 유지 (재인증) | ![]() |
| 2017-01-01 | 등재 | 등재학술지 유지 (계속평가) | ![]() |
| 2014-01-14 | 학술지명변경 | 외국어명 : Korea Journal of Business Administration -> Korean Journal of Business Administration | ![]() |
| 2014-01-09 | 학술지명변경 | 외국어명 : 미등록 -> Korea Journal of Business Administration | ![]() |
| 2013-01-01 | 등재 | 등재 1차 FAIL (등재유지) | ![]() |
| 2010-01-01 | 등재 | 등재학술지 유지 (등재유지) | ![]() |
| 2008-01-01 | 등재 | 등재학술지 유지 (등재유지) | ![]() |
| 2005-05-30 | 학회명변경 | 영문명 : Daehan Association Of Business Administration Korea (Daba) -> DAEHAN Association of Business Administration, Korea (DABA) | ![]() |
| 2005-01-01 | 등재 | 등재학술지 선정 (등재후보2차) | ![]() |
| 2004-01-01 | 등재 | 등재후보 1차 PASS (등재후보1차) | ![]() |
| 2002-01-01 | 등재 | 등재후보학술지 선정 (신규평가) | ![]() |
학술지 인용정보
| 기준연도 | WOS-KCI 통합IF(2년) | KCIF(2년) | KCIF(3년) |
|---|---|---|---|
| 2016 | 1.26 | 1.26 | 1.44 |
| KCIF(4년) | KCIF(5년) | 중심성지수(3년) | 즉시성지수 |
| 1.53 | 1.53 | 2.107 | 0.23 |