상사의 비인격적 감독이 부하의 직장 내 일탈행동에 미치는 영향 = Impact of Abusive Supervision on Deviant Behavior of Employees in the Workplace

국문 초록 (Abstract)

본 논문에서는 상사의 비인격적 감독이 부하의 행동적 측면에서 직장 내 일탈행동에 미치는 영향을 실증적으로 검증함으로써 개인뿐만 아니라 조직에 미치는 부정적 결과를 살펴보았다. 부하의 일탈행동을 조직에 대한 일탈행동과 상사에 대한 일탈행동으로 구분하여 상사의 비인격적 감독이 이 행동에 어떠한 영향을 미치는가를 밝히고자 하였다. 또한 비인격적 감독과 부하의 일탈행동의 관계를 조절할 수 있는 변인으로 부하의 개인적 특성인 자기존중감과 부하의 심리적 임파워먼트를 파악하고 어떠한 조절효과를 나타내는가를 분석하고자 하였다. 본 연구의 실증분석을 위해 40여개 기업조직 구성원 271명을 대상으로 설문조사를 실시하여 자료를 수집하여 분석한 결과, 상사의 비인격적 감독이 부하의 직장 내 일탈행동에 영향을 미친다는 연구결과를 확인하였다. 본 연구결과 첫째, 비인격적 감독이 가해자인 상사에 대한 부하의 일탈행동 뿐 아니라 조직에 대한 일탈행동을 증가시키는 것을 확인할 수 있었다. 둘째, 비인격적 감독과 부하의 조직에 대한 일탈행동 간의 관계에서 부하의 자기 존중감의 조절효과는 확인되지 않았지만, 비인격적 감독과 부하의 상사에 대한 일탈행동 간의 관계에서 부하의 자기 존중감의 조절효과가 유의하게 나타났다. 셋째, 부하의 심리적 임파워먼트가 비인격적 감독과 부하의 직장 내 일탈행동 간의 관계에서 조절효과를 나타내는 것으로 밝혀졌다. 즉 부하의 자기 존중감과 심리적 임파워먼트가 높을 경우 비인격적 감독과 부하의 직장 내 일탈행동 간의 정적 관계가 약화되는 것으로 나타났다. 마지막으로 연구결과를 토대로 본 연구의 시사점, 제한점 및 향후 연구과제에 대해 논의하였다.

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